Now, Verizon employees too steering people away from the iPhone

Now, Verizon employees too steering people away from the iPhone
A curious story is unfolding - the two biggest US carriers seem to have their employees discouraging users from buying the iPhone. First, we heard reports about AT&T employees actively pushing phones other than the iPhone to customers (AT&T replied officially calling such accusations “far-fetched.”)

And now, more and more people are joining in to point out that they’ve had similar experiences in Verizon Wireless stores. Employees there were quick to point out some of the downsides the iPhone have, but also make up some facts as that’s our only explanation for the following phrases:

That’s just some pieces of what blogger Jeff Stern heard when he visited a Verizon store. So why are employees driving people away from iPhones?

The most obvious answer would be commissions. It seems that iPhones sold don’t translate into any commissions for employees, while Android and possibly other devices sold would bring up a bigger paycheck. Another thing to consider on Verizon is that the carrier is actively pushing its 4G LTE network, and the iPhone happens to not be compatible with LTE yet as opposed to most Android phones.

Finally, Apple doesn’t allow carriers to pre-load their favorite bloatware on devices. Good for end-users, but not for the operators.

We’d love to hear from someone who works at Verizon and can give us some additional off-the-record info on this. Feel free to tip us with info or just join in the discussion below - why do carriers steer users away from the iPhone?

source: Jeff Stern via Daring Fireball

Related phones

iPhone 4s
  • Display 3.5" 640 x 960 pixels
  • Camera 8 MP / 0.3 MP VGA front
  • Processor Apple A5, Dual-core, 800 MHz
  • Storage 64 GB



1. hung2900

Posts: 966; Member since: Mar 02, 2012

And remember how much Sprint lost last quarter because of iPhone.


Posts: 2315; Member since: Jul 30, 2011

That has nothing to do with it as people who buy the 32GB and 64GB, respectively, receive far less of a subsidy than those who purchase the 16GB and the cost to make each variant is basically the same as memory is not a cost iGauging component. The reason people are steered away from iPhone in todays market is more like the following scenario: 1. The consumer inevitability always comes back complaining that she can't do anything on the iPhone. 2. Complaints are also abundant with regard to slow-ass Data services on 3G versus the "cheapest" 4G LTE phone that they've been able to compare it with and, therefore, a carrier would rather now point out all of those iWeaknesses that were once the toast of the town. 3. A lot of people also return iPhones because they can't figure out how the hell to use LooneyTunes without their heads exploding and, returned devices are big inventory losses that affect the iBottom line. 4. iPhone users now need iMagnifying glasses just to see their screens and some are also returning their iPhones because they are now embarrassed to pull out their iPhones in public, especially at parties, in a world of 4.3" to 4.8" truly smartphones aka Androids; the average of the two (4.3 & 4.8) being 4.575". 5. One of the main reasons for carrier "dissuasion" is the fact that people nowadays what to personalize their smartphones and not have the same ole' phone everyone else has, with the same ole' home screen and, with the same ole' apps' in the same ole' place; they can not personalize their iPhones and carriers know this. Moreover, iApplaud these carriers because they are being honest and upfront with their potential customers and aren't iMiSleading them anymore. FYI: Regarding personalization, I wanted to put my own ringtones on my lovely iPhone 4S and it was an absolute b¡tch (but, iDiDiT!). Now, I wish iCould change up that stupid home screen (WITHOUT HAVING TO JAILBREAK)!

44. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

VZW's LTE network is increasing its footprint almost every month. VZW would be bigger fools than RIM and Nokia combined to not stress their LTE network in their sales pitch. If a phone is returned, all the effort of setting up the account, converting the phone book, etc. is for naught. When co-workers who own iPhones see how fast LTE is on my RAZR (doing real-world things, like downloading an e-mail attachment that is 2+Mb in size), they turn green with envy. Expect more 'diversion' until Apple releases an LTE-capable phone.


Posts: 2315; Member since: Jul 30, 2011

Doug, you are iFlat wrong. Even if Apple were to release a 4G LTE iPhone in September (as is rumoured), it won't change the fact that you still can't download anything (unless you do it through LooneyTunes) and you still can't customize the thing without your head exploding. My favorite is, that even with the rumored larger screen, it will still seem small by today's standards. You are 109% correct though, going through the trouble of setting up iPhone activations would seem like a major loss in $$ and time when they are inevitably iReturned.

50. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

How do you get to your conclusion that the e-mail client on the iPhone can't download an attachment? My co-workers do it all the time (at least Excel spreadsheets). They just get frustrated when they see me finish a reply and continue with my Lunch while they are waiting for the file download to complete. The example I am referring to involves an iPhone 4S with iOS v. 5.something.

51. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

BTW, one co-worker got so pissed at seeing LTE in action that they went out and bought a VZW LTE-equipped iPad3... (laughing). There is the start of an LTE members-only club at work....

56. RoyalTroll

Posts: 32; Member since: May 16, 2012

omg an essay


Posts: 2315; Member since: Jul 30, 2011

I like to think of it as an iEssAy.

61. kickinbass

Posts: 26; Member since: Aug 17, 2011

I 10000% agree with PAPINYC. All this is true!!

2. TheLibertine

Posts: 484; Member since: Jan 15, 2012

So now we know - Apple's iPhones are good for consumers, Android phones for profit... Explains a lot. And still, iOS took away 4 percent market share from Android in the US. Impressive. Shame on the carriers who leave consumers no choice to sell phones for crapware and profit... Still, iPhone 5 with 4G will set things to the right place.

12. tedkord

Posts: 17410; Member since: Jun 17, 2009

Don't over excite yourself, Sparky. This story and the ATT story are pure BS. Here's the real story. Android and Samsung are expected to have a huge third quarter, due to the Galaxy S3 (you remember it, right? Biggest presales for any phone ever). So naturally, iOS fans have an innate need to rationalize this, but the usual excuse, that people are just waiting for the next iPhone, won't fly because the surge by Android will probably be much larger than ever before. So, they need to come up with another reason, but one that is difficult to disprove. They can't claim it is because of a shortage, there are iPhones on shelves everywhere. Tada! It's because the salespeople are tricking all these people who really want iPhones into buying Android phones. This has a double shot of endorphins for them, because it can also feed their delusion that everyone copies Apple, so all these folks think they're getting iPhones anyway.

13. B3BLW29

Posts: 238; Member since: Mar 02, 2012

Reminds me of a comment by Apple's legal team.. "Samsung will claim devil made me do it".. BWAHAHAHAHAHHAH

23. TheLibertine

Posts: 484; Member since: Jan 15, 2012

Cool story, bro. iPhone sales even now are 2,6 times that of Galaxy S3 (when the iPhone 5 has yet to make an apperance and 4S bored even the insanest of iSheeps, while S3 was revealed in late Q1-early Q2) and the US as strong economy of tech-aware users is Apples stronghold. 15% have said they are likely to buy an iPhone 5 vs. 2% of Galaxy S3 in a random poll. Keep thumbing down facts and making fandroid-excuse-theories.

26. tedkord

Posts: 17410; Member since: Jun 17, 2009

You keep believing the 4s is outselling the s3.

38. TheLibertine

Posts: 484; Member since: Jan 15, 2012

Yo. Some counter-evidence?

67. taco50

Posts: 5506; Member since: Oct 08, 2009

The 4s is outselling the S3. When the numbers come out you'll see

42. ajac09

Posts: 1482; Member since: Sep 30, 2009


71. thedarkside

Posts: 654; Member since: Apr 30, 2012

do you have a link to your bs?

77. iami67

Posts: 334; Member since: Oct 18, 2011

again libertine what are you reading please give me the website you get this from. the s3 sold over ten millions its first week more then any phone ever. Phonearena posting somthing this week saying how android devices worldwide are holding 65percent of sales for smart phones. that does sound like apple is doing better to me too

73. iami67

Posts: 334; Member since: Oct 18, 2011

You know this how because phonearena says so lol. if phone arena told you you that the show falling skies is based on real life events would you believe that too

3. biophone

Posts: 1994; Member since: Jun 15, 2011

Well i heard a while back from a friend of mine who works at a verizon store because they got paid more to sell android phones and the store makes more those get pushed over iphones. Thats all this comes done to the other reasons are afterthoughts. I don't feel bad for apple there doing just fine.

4. xtian1103

Posts: 364; Member since: Feb 11, 2012

verizon, at&t, sprint et al. can easily drop apple out if they want to. apparently they can't.

5. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

My local Verizon store must not have gotten the memo. To the left and right of the main entrance there are 4 posters. 1 for the iPhone, 1 for the iPad, 1 for the Droid Razr Maxx, and 1 for the LTE network. So, the largest portion of their front signage goes to Apple products. Upon walking in, next to a couple of sign-in kiosks, is an accessory rack. On that rack is accessories for iOS devices only. After that, the first actual handset display area is... yep, you guessed it. The iPhone display. After that you have your high-end LTE Droids, then your lower-to-mid range Android phones. Come to think of it, I don't believe I even saw a Galaxy Nexus on display. Followed by your feature phones, then Windows phones. On the far wall is the iPad display. I mean tablet display. It's so easy to get confused what with a sales rep there constantly showing off an iPad to passers by. And then of course, there my experience with Brandon. The sales rep who tried to sell me on an iPhone because, "It's the iPhone. It's hot." when I asked why I should use my last New Every Two upgrade on the iPhone over the phone I was looking at at the time.

53. disneydad

Posts: 114; Member since: Mar 26, 2012

Sounds like a lazy rep.

6. halcyoncmdr

Posts: 19; Member since: Feb 04, 2009

Anyone stop to think that perhaps it's because the sales rep simply prefers Android, or simply doesn't like Apple/iPhone?

8. lubba

Posts: 1313; Member since: Jan 17, 2011

That I highly doubt. Alot of established, hardcore, dedicated, fan boy, diehard, Apple fans out there. In the millions! They'll camp outside an Apple store for days for the iPhones debut. Look at siri, they glamoured over it and made the next big thing on the iPhone, yet I never saw anyone use it. lolzzzz! They'll try to sell as many iPhones as they can and the reps don't even have to try. All the diehards and wannabes will want one.

69. halcyoncmdr

Posts: 19; Member since: Feb 04, 2009

Perhaps, I don't know how AT&T or Verizon compensation structures are setup. I know Sprint's compensation structure is even across the board. Whether they sell you a cheap flip phone or an iPhone, the rep gets paid the same.

10. TheLibertine

Posts: 484; Member since: Jan 15, 2012

It would be like bees hating honey..

7. lubba

Posts: 1313; Member since: Jan 17, 2011


9. omacmagics

Posts: 42; Member since: Dec 27, 2011

I really wish all this had something to do with the Apple vs Samsung case that's going on and the big Carriers see it fit to boycott Apple so they can stop all this litigation crap against other manufacturers.

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