Nexus One owners frustrated over poor device support?

Nexus One owners frustrated over poor device support?
As if the Nexus One’s reported issues with 3G connectivity weren’t enough, early adopters of the handset are also voicing their disdain about poor device support. The way the handset is being dealt with is very unique – generally you can go to your wireless carrier for technical troubleshooting without the need to be referred elsewhere. It’s definitely a one-stop shop for all your needs – from hardware, software, and network issues; it makes it convenient for the customers. Maybe it’s just the start, but Nexus One owners are complaining that Google isn’t offering the kind of device support they’re used to. Currently it looks as though Google is only accepting email customer queries; which is stated to take one or two days for a reply. Unfortunately turning to HTC or T-Mobile for questions or answer, they are informed to contact Google about all issues. From the start of this all, T-Mobile USA made it clear that device or technical support was going to be headed up by Google; not them. Although it may seem like baby steps right now, Google will have to adapt quickly in order to meet the satisfaction of their customers.

HTC Nexus One Specifications | Hands-on

source: DSLReports

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7 Comments

1. ibap

Posts: 867; Member since: Sep 09, 2009

pROspective NOT pERspective - and in this case it is actually neither - if you've got a phone activated on their network, they are already your carrier on that phone - not a future carrier.

2. cmielke

Posts: 16; Member since: Dec 17, 2009

With that kind of tech support, here's some new tag lines for Google's Nexus One phone... sitting X waiting pissing X moaning kicking X screaming

3. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

If you are complaining about lack of support on an open sourced OS then you are a fool. "I WANT THIS PHONE!!!" "Why?" "Ummm... becuase I am a tool and buy into the hype of advertising" "What are you looking for?" "A phonE to talk and text with" "So you bought the Nexus One because......" I bet any person with any advantageous technical ability, or desire to learn, has and loves this phone and doesn't have any problems. All the morons out there that think the magic fairies in their device are sleeping and won't wake up need to return the phone or start reading. Figure it out for yourself and you will be independent, get more out of your device, and never have to call in to a tech rep and spend hours waiting for an answer that they probably don't know becuase IT IS AN OPEN SOURCED PHONE!

5. Fanboys Suck

Posts: 609; Member since: Dec 12, 2008

Wow! Well Spoken!

6. xtroid2k

Posts: 601; Member since: Jan 11, 2010

Kiltlifter, As an IT professional and yes a techy kinda guy I idilize your thinking 100%. Google however marketed the phone to the general public. While yes android is an open source based platform; Your average buisness pro does not understand this. Also if I am going to pay $500 plus on a phone I want a little more then e-mail support with snail mail response time. If this is the kind of problems we have to look forward to; i'd rather get a droid.

7. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

troid, Yeah... i kinda agree with you on this... at least a little. I think that phone technical support is not the answer though. They should post video walkthrus and interactive simulators on their google.com/support and google.com/android. But phone technical support to hold someone's hand while they pee is rediculous.

4. DontHateOnS60

Posts: 872; Member since: Apr 20, 2009

Welcome to the cell phone industry Google.

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