Motorola acknowledges some ATRIX 4Gs have call quality issues, searching for a cure

Motorola acknowledges some ATRIX 4Gs have call quality issues, searching for a cure
It's becoming a widespread notion that some Motorola ATRIX 4G units have severe call quality problems - so severe, in fact, that people on the other side of the line report they are unable to figure out what the caller is trying to say.

Most users of such Motorola ATRIXs claim something along these lines:

"The voice quality is such a problem that almost every person I talk to tells me that I either sound like I am in a hole, in a cave, far away from my phone, on hands free, muffled, or just plain your phone really sucks."

The good news is that Motorola is well aware of the problem and is searching for a way to sort out this issue. Given the fact that the Motorola ATRIX 4G is one really brilliant device (our review here), we hope this would happen sooner rather than later.

source: Motorola Support Forums via Engadget

Related phones

ATRIX 4G
  • Display 4.0" 540 x 960 pixels
  • Camera 5 MP / 0.3 MP VGA front
  • Processor NVIDIA Tegra 2, Dual-core, 1000 MHz
  • Storage 16 GB + microSDHC
  • Battery 1930 mAh(9.00h 3G talk time)

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20 Comments

1. protozeloz

Posts: 5396; Member since: Sep 16, 2010

why you guys add the wrong device link?it always leads to the dock review

2. adizy unregistered

It's amazing how little everyone seems to care about call quality unless it's absolutely abysmal as above.

3. WirelessCon

Posts: 311; Member since: May 11, 2010

adizy, your're right. With today's tech everyone should have uncompressed audio and high definition microphones in their handset. If news/review sites like Phonearena and Engadet make it important in their reviews, then the manufacturers would follow suit.

4. green2u unregistered

Phone Arena's review of the Atrix 4G (and any of your smartphone reviews) is typical of smartphone reviews these days: No mention of call quality. It seems reviewers are so busy geeking out over the software and hardware that they forget that it is a PHONE that we call people on for the majority of us. Reviewers should take a cue from CNET smartphone reviews where they review call quality and even provide an audio sample (and in their Atrix 4G review they did remark on the just okay call quality).

5. AtrixOwner unregistered

I suspected this issue is related to Motorola's Noise Cancelling software, I tested it several times and it seems to only happen in a very noisy environment where the software can no longer tell which one is your voice anymore and "cancell" all voices.

6. DJLegacy2k5

Posts: 212; Member since: Jan 28, 2011

The iPhone has had poor call quality issues, along with antenna dropped call issues, and yet its the #1 phone EVER...So obviously no one cares about call quality. I do have the Atric though and I havent had any issues with call quality thank goodness.

7. DJLegacy2k5

Posts: 212; Member since: Jan 28, 2011

Although a guy just walked into my store that is having this issue with his...So hopefully they get this fixed quickly...

8. JaceK unregistered

I don't understand why so many smartphones have this problem with call quality. Most all the standard phones before smartphones had excellent call quality. You would think the manufacturers would give this more attention. Perhaps others are satisfied with issues such as mentioned with the Atrix, but I just wouldn't even consider buying a piece of crap like that. Maybe that's why so many people are texting, they just can't understand one another on many smartphones.

9. DJLegacy2k5

Posts: 212; Member since: Jan 28, 2011

Its because the rest of the hardware is AMAZING and as stated, not ALL of the phones have the issues, only SOME. The iPhone, ALL of them had a bad antenna design. The Atrix seems that SOME, for some reason got produced with sort of flaw. Moto is WORKING to fix it, Apple just told you to learn to hold your phone differently. My Atrix has NO problems and great sound quality, Im told this from people on the other end that say I sound as clear as being in the room with them, and things sound great on my end, unless im in a poor service area, then I MAY get a second or 2 of static. Phones do so much now, that you are bound to have an issue or two pop up with them, as long as it is just a poor design flaw like putting an antenna where you cant hold your phone, it can all normally be fixed.

13. zuno gyakusatsu

Posts: 257; Member since: Mar 16, 2010

or if its manufactured by motorola, you might as well just throw it away because its junk right out of the box.

14. protozeloz

Posts: 5396; Member since: Sep 16, 2010

don't worry evolution will caught up with you

17. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Yes, my Motorola Droid X, which I have had since August, and which has survived multiple drops, some from shoulder height, not to mention an encounter with water, is junk right out of the box. And my Motorola Cliq, which I've had since last February and still functions perfectly, is junk out of the box. And my Motorola V195s, which I've had since April of 2007 and still turns on and works properly (lack of SIM notwithstanding) is junk out of the box. ARGUMENT. DESTROYED.

12. djm22

Posts: 27; Member since: Feb 09, 2011

I would disagree with that my sister has had 2 LG's and 1 Samsung and my brother in law has had 2 LG's and 1 samsungand they all sound like junk and I know because all this time I have had one cell phone and I have also talked to them on landline phones and no matter what I would talk to them on they never sounded that good

15. protozeloz

Posts: 5396; Member since: Sep 16, 2010

Motorola has a name for sound quality and many Motorola smartphones I've hold on my hand sound Cristal clear, even on loudspeaker... i was afraid at first but I can actually change while I make calls and people wont notice difference from my loudspeaker or if I'm holding the phone on my hand

10. androidlova unregistered

it's not rocket science peeps. The device indeed may have issues, but the fact that you are running both voice and data at the same time through the same network it's going to cause voice quality degradation. Odd how it seems to happen more with gsm phones. Older phones just did voice. That's it. That's what they work. Having an overtaxed network doesn't help either. The issue should go away with LTE whenever they get around to it. I give props to Moto for at least admitting there an issue unlike other companies. I thought the Atrix was god's gift to man. This just shows how much geeks know about this stuff. All they care about is specs, specs. I guess saying my winner is bigger than yours still in play here. I'm still amazed how many people have razors. I still see a lot of thick palm treos too....

11. networkdood

Posts: 6330; Member since: Mar 31, 2010

Root the phone and change modems....

16. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Oh, look at that. Motorola actually ADMITTING an issue and working on it. What a concept. BTW, the forum only has 210 posts on it. Granted, not every person having the issue will post, but then again some posts will be repeats. And I haven't heard of this issue yet at my store. If Motorola can fix it, they will, and all will be right again. On the OTHER hand... "There is nothing wrong with your device. Hold it correctly." I'll take some defective phones over a bad design. BTW, customer came in who had wanted an iPhone 4 for his daughter. As we were activating it (I'm still shadowing) I was responsible for getting it up and running. Took about 30 seconds out while paperwork was being explained, held my ring finger gently over the antenna connector, and smiled as I watched the bars drop. Even if Jobs's original explanation was correct and it was nothing but a software issue, how come Apple never released an update to fix the bug?

18. cheetah2k

Posts: 2159; Member since: Jan 16, 2011

Could be carrier related as well - eg. AT&T. I've got a Bell Canada Atrix on the Optus network in Australia, and the call quality is perfect.

19. nghtwng68

Posts: 108; Member since: Nov 26, 2009

Not surprised of Motorola Atrix with dropped calls. This is the same company that, only a few days ago, wants to put out it's own mobile OS. Forget the OS and work on the phone part. From a history of bad products and web sites going to bat for them, Motorola hopefully solves the issue or a retraction of the Atrix review will be redone. Are any of us at all surprised.

20. Sniggly

Posts: 7305; Member since: Dec 05, 2009

The propietary OS article was an unsubstantiated rumor. The issue is with some Atrixes, not all. Not even close. Motorola only had a run of bad products between the RAZR and the Droid. Before that, they were revered by the industry, and now they're revered again. If you would kindly get your facts straight we would appreciate it.

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