The Moto Z2 Force ShatterShield display won't crack, but it will peel (UPDATE)

The Moto Z2 Force ShatterShield display won't crack, but it will peel (UPDATE)
The ShatterShield screen employed on the Moto Z2 Force uses a 5-layer system that keeps the AMOLED screen from cracking or breaking. When the device first launched, several owners were complaining about scratches on the outer layer of the display. Now, a new problem has popped up. Several owners of the Moto Z2 Force are complaining that the top protective layer on the ShatterShield system has started to peel off the phone.

Those complaining about the peeling say that it is taking place around the fingerprint button, and on the corners of the screen. One theory is that the heat generated by the phone when charging, especially if a Moto Mod is attached, is causing the top layer of the screen to curl up on the corners and in other places too.

UPDATE: Motorola has issued a statement: "Like all Motorola phones, the Moto Z2 Force edition goes through extensive accelerated life testing to help ensure it will stand up to the rigors of everyday life as part of its qualification for shipment. A small number of customers have reported the protective lens liner peeling on their Moto Z2 Force edition. Our standard policy for replacing the protective lens liner due to cosmetic damage is to offer a Liner Replacement Service for a nominal fee of $49.99. We believe these incidents are contained to a minimal quantity and will waive the fee for the affected consumers."

In other words, if you own a Moto Z2 Force, Motorola will now replace the peeling layer for free. All you need to do is head over to the Motorola Return and Repair Center and request your free replacement. This will make your Moto Z2 Force display look out of the box new again.

source: piunikaweb via Phandroid

Related phones

Moto Z2 Force Edition
  • Display 5.5 inches
    2560 x 1440 pixels
  • Camera 12 MP (Dual camera)
    5 MP front
  • Hardware Qualcomm Snapdragon 835, 4GB RAM
  • Storage 64GB, microSDXC
  • Battery 2730 mAh
  • OS Android 9.0 Pie



7. hurrycanger

Posts: 1776; Member since: Dec 01, 2013

Those affected people I found online said the reps insisted that they had to pay full cost of repair. Good thing that has changed.

6. fyah_king unregistered

Mine is looking new still. No peeling or anything like that.

3. hurrycanger

Posts: 1776; Member since: Dec 01, 2013

This is what I'm afraid my Z2 force will become later on. A quick google search brought me to so many people with this issue and it's scary as heck cuz you can't peel that darn layer completely off and it is troublesome. Right now I have a case on mine so I won't accidentally touch the edges of the shattershield layer. Hope that will keep it from peeling. And no, the Z2 Force shattershield layer is not user-replacable like the Z Force. If it were easily replaceable, I would just peel the darn thing off and use this phone like any other phone I've had. This peeling issue is a defect and Motorola should reinstall them for free. I've read that one person succeeded getting the shattershield layer off completely though, but it took him quite a bit of time, some highly concentrated alcohol and some other stuffs. Sounds like a lot of work, but I would rather have a good looking screen than a shattershield screen that looks like complete crap. xD

5. medtxa

Posts: 1655; Member since: Jun 02, 2014

Seems like chemicals in hand that cause the glue to peel over time, so tempered glass won't really help the peeling.

2. ijuanp03

Posts: 703; Member since: Dec 30, 2014

The guy who posted this just peeled of that crazy shattershield layer. I suggest Moto SHOULD pre-install a tempered glass on top of the shatter shield on their next Moto Z Force phone.

4. hurrycanger

Posts: 1776; Member since: Dec 01, 2013

hope they just test the darn thing thoroughly before bringing the phone to the market, lol.

1. matistight

Posts: 1061; Member since: May 13, 2009

Is it really peeling that bad, or are people peeling it way more than it really is in the pictures?

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