Microsoft offering refunds to Office 365 users with iPads following upgrades on “free” Office app

Microsoft offering refunds to Office 365 users with iPads following upgrades on “free” Office app
Microsoft just updated its mobile version of Office, basically making it “freemium” software with the added ability to edit documents and store them in the cloud. Previously, Office for iOS, in its free form, only allowed the ability to view documents in Word, Excel, or PowerPoint.

Under the old set-up, an Office 365 subscription was required to hatch open all the functionality of the Office suite. Subscriptions start at $6.99 per-month, or $69.99 per-year, for the “Personal” edition, which enabled Office for one computer and one tablet. Office 365 Home costs $99.99 per-year and gives full access for up to five computers and tablets, each.

While the new features enabled in the “free” access of Office do not bring parity to full feature set in Office 365 subscriptions, some folks might have only purchased a subscription in order to be able to simply edit files. If you happen to be one of those people, you may ask for a prorated refund from Microsoft.

Microsoft is making refunds available until January 31, 2015, and it is applicable to anyone who purchased Office 365 on or after March 27th of this year. However, the refund process varies on where you purchased your subscription. If you purchased your Office 365 subscription directly from Microsoft or a dealer, you will go through Microsoft Support (link provided below). If you subscribed via iTunes, you have to request your refund through iTunes Support (link also provided below). The refund process should take six to eight weeks.

All-in-all, not a bad move by Microsoft. That little extra touch of functionality will keep plenty of people using Office across platforms.

Microsoft Support | iTunes Support

source: PCWorld



1. Liveitup

Posts: 1798; Member since: Jan 07, 2014

Good move MS.

3. meanestgenius

Posts: 22301; Member since: May 28, 2014

Indeed. It shows that Microsoft is giving thought to those that use its products, and not just entirely looking at them as bags of money.

2. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

Apple did not offer to refund my $40 for purchasing Iwork when they made it free.

11. Casorati

Posts: 13; Member since: Sep 05, 2014

You get it for free if you buy a new Mac, other than that they never made it free.

4. LordCaedus

Posts: 85; Member since: Nov 01, 2013

Does this apply for those of us that have a subscription but don't use it on an iPad?

5. sgodsell

Posts: 7459; Member since: Mar 16, 2013

Do you not think that Microsoft doesn't know who is using what, when, and where?

6. Penny

Posts: 1860; Member since: Feb 04, 2011

I don't get the move of offering refunds for people who've purchased the product since March. That's over half a year of using the paid service. This just sends the wrong message to me, like "sorry guys, we shouldn't have charged you in the first place."

7. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Because unlike other Companies, MS can issue refunds. There was no sending the wrong message. The only wrong message it sends is to people who would look at anything MS does with some bad motive. Like your comment. It feeds the ill towards them. Consider any major player in the mobile world, and they would have not done the same thing.

9. 87186

Posts: 312; Member since: Aug 01, 2014

yea, I can't wait til this whole anti MS fad has passed. honestly people are reaching.

10. Penny

Posts: 1860; Member since: Feb 04, 2011

Let me clarify: I'm not blaming Microsoft for anything, I'm simply trying to understand this move as a business decision. I'm not presenting ill will toward Microsoft, I actually use and enjoy many of their products, such as Windows 8.1, Office, and Windows Phone 8.1. I'm actually disagreeing with the fact that any other major company would have done this. Most would have likely waited to release this upgrade until about a year after they initially started offering the paid service for mobile, and then they would probably give existing members exclusive benefits along with letting them know that it will be free for them from now on as well.

12. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Because at the time it was a business decision to charge for no MS devices to use MS services on their device. But with their cloud first, and decoupling of Windows as the 'sole' OS they care about. Things change. This is a good thing.

8. 87186

Posts: 312; Member since: Aug 01, 2014

no it sends the message that people will cry and moan, as they usually do, in order to get their way. people cry and complain about stuff like this all the time. my friend's dad was tight when MS dropped the price on the One a couple of days ago by 50, and wanted a price adjustment. mind you, you has a day one edition. so no, MS is just readying for the babies.

13. lbhardwaj

Posts: 2; Member since: Mar 04, 2019

very good

14. lbhardwaj

Posts: 2; Member since: Mar 04, 2019

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