Microsoft apologizes for late delivery of Nokia Lumia 1020 with $150 gift cards

Microsoft apologizes for late delivery of Nokia Lumia 1020 with $150 gift cards
Nothing says 'I'm sorry' better than cash. Microsoft has sent out some emails to those who pre-ordered the camera-centric Nokia Lumia 1020, but won't receive their new camera phone until next month. To soothe the injury (to the purchaser's soul, we assume), Redmond is sending out $150 gift cards to those who thought that they were pre-ordering the device in a timely fashion, only to find out that the economic laws of supply and demand don't work when there is no supply and the price is fixed.

The gift card does have some requirements. You can't use it at Tiffany's for example (not that $150 pays for anything but sales tax in that store) nor can you use it at IHOP for a late night dinner of chocolate chip pancakes. The card must be used at the Microsoft Store online.

One person who pre-ordered the Nokia Lumia 1020 on July 18th just heard from Microsoft that his handset will be shipped on August 1st which isn't too bad considering that there was no way of telling when his unit would be released. Hopefully that date will apply to a large number of those who are still short one Nokia Lumia 1020, but are $150 richer.

source: WMPoweruser

Related phones

Lumia 1020
  • Display 4.5" 768 x 1280 pixels
  • Camera 41 MP / 1.2 MP front
  • Processor Qualcomm Snapdragon S4 Plus, Dual-core, 1500 MHz
  • Storage 32 GB
  • Battery 2000 mAh(13.3h 3G talk time)



1. TakashiDeo

Posts: 26; Member since: Jul 20, 2013

lol lol....

2. Credo

Posts: 749; Member since: Apr 19, 2012

Update your OS Microsoft instead of apologizing ..... Best regards!

8. fanboy1974

Posts: 1345; Member since: Nov 12, 2011

Their still waiting for customer feedback. Oh wait, what customers.

9. akki20892

Posts: 3902; Member since: Feb 04, 2013

Why they can't make WP os like windows 8. Com'on ms u have to fast.

10. EXkurogane

Posts: 863; Member since: Mar 07, 2013

Order a 1020, get a free 520 (well, equivalent of $150), not bad by all means... But i agree they need to speed up the updates.

3. mobi_user

Posts: 152; Member since: Jun 18, 2013

Who runs Nokia now. I though people ordered Nokia phone.

4. daniel_bargs

Posts: 325; Member since: Nov 27, 2010

Is Nokia and Microsoft the same company? Why is MS the one apologizing? MS also gave gift cards when Nokia should be the one giving out.

7. quakan

Posts: 1419; Member since: Mar 02, 2011

No MS is the one who should be apologizing. The buyer purchased the 1020 from the Microsoft Store and because of that it makes Microsoft the responsible party for the delay since they received money from the buyer. Read the first sentence in the email. It says, "Thank you for ordering your Nokia Lumia 1020 Windows Phone from Microsoft Store." The last two words are key.

11. daniel_bargs

Posts: 325; Member since: Nov 27, 2010

Wishing you have see the article that says there are no enough supply of parts for the new Lumia 1020.

5. PK1983

Posts: 215; Member since: Aug 08, 2012

So $150 towards a Windows 8 computer that is far worse than a Windows 7 computer. Plus I will still have to kick in several hundred dollars. Any Zunes lying around? No thanks.

6. fanboy1974

Posts: 1345; Member since: Nov 12, 2011

"but won't receive their new camera phone until next month" Now that's funny. Maybe they can take the $150 and use towards a real smartphone.

12. itsdeepak4u2000

Posts: 3718; Member since: Nov 03, 2012

Enjoy your $150 gift cards buddy. :)

13. BraggingBob

Posts: 25; Member since: May 17, 2013

Microsoft needs to get their app together.

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