LG refuses to get pinned down to guaranteeing Android updates

LG refuses to get pinned down to guaranteeing Android updates
LG spokesman Ken Hong said at MWC on Sunday that the Korean company will not guarantee any further Android updates past the latest build of the OS. Hong did say that the manufacturer is "prioritizing upgrades" for its high-end G-series models like the LG G2, LG Optimus G Pro and LG G Flex, but beyond its top shelf handsets, the company won't make a commitment to sending out updates.

Hong said that it can't guarantee updates because the whole process is not exactly up to LG. In the U.S., the carriers have the last say and some are known for stringent testing before releasing a new version of Android. And LG itself must wait to receive its copy of an update from Google. Hong said that LG will work with carriers that want to pursue an update, but does not want to put a guarantee on something it cannot control.

One thing that LG does want to change is its prior willingness to make slight changes to some of its devices as requested by carriers. For example, the Verizon variant of the flagship LG G2 has smaller and flatter power and volume buttons making them a bit more difficult to use. The spokesman addressed this issue by saying, "We prefer not to have to customize for specific carriers simply because it takes more time. We would like there to be more consistency across our products."

source: PCMag



1. aditya.k

Posts: 496; Member since: Mar 10, 2013

That's a good way to kill your company!

11. neops

Posts: 297; Member since: Jan 28, 2014

And why his answers are related only to carriers? What about the carrier-free ones?

21. CanYouSeeTheLight

Posts: 1122; Member since: Jul 05, 2012

They don't care about anyone, this is why i'll never buy an LG smartphone again, they don't change, they don't care what the costumers want, their flagship phones get mediocre support (G Pro is still at 4.1, Optimus G still at 4.1, G2 still at 4.2). Having owned the LG Optimus 2X all that i can say to LG is screw you.

22. aditya.k

Posts: 496; Member since: Mar 10, 2013

If they provide update for off-contract phones then its gonna sound stupid not to update the on-contract ones. So they'd rather not make an update and be lazy. They lost a lot of respect!

41. dratomic

Posts: 483; Member since: Oct 09, 2013

buy a contarct free phone and never experience any problems

14. Aploine

Posts: 445; Member since: Oct 24, 2013

Yep, Good way to Go kill your customers' interest LG

32. LGisgood

Posts: 833; Member since: Jun 23, 2012


33. alrightihatepickingusernames

Posts: 474; Member since: Dec 29, 2013


37. neops

Posts: 297; Member since: Jan 28, 2014


46. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Once bitten, twice shy. LG is not good to me. LG stands for low grade to me.

2. cripton805

Posts: 1485; Member since: Mar 18, 2012

If you can't hang, bye bye LG. "cough" Verizon especially, needs to stop with its custom little tweaks. When I was with Verizon I hated their bloatware almost as much as their customer service. I will never go back to them. Let people download what they want and delete what they want. My Moto G on Boost lets me delete all the Boost apps I believe. And thats how I like it. People that want them can use them.

3. __0__

Posts: 242; Member since: Jan 07, 2014

LG , your G2 is a beautiful phone . But this is the exact reason why I ain't buying any of your devices !

4. vananucho

Posts: 83; Member since: Jun 01, 2011

If I don't get Kit Kat, the Optimus G will be my last LG phone... If a 1 year old flagship is not the priority of a company it's clear that their consumers aren't too...

5. PBXtech

Posts: 1032; Member since: Oct 21, 2013

There is a lot of truth to that though, I'm sure carriers would rather you buy a new phone than keep getting your older phone updated.

6. loccoc402

Posts: 33; Member since: Nov 07, 2013

Try to upgrade soon,Lg. Customers need their phone to be upgraded. SS, HTC could do it, why u can't???

7. imkyle

Posts: 1116; Member since: Nov 18, 2010

Lg Optimus G should get 4.4

8. Lethallunacy

Posts: 4; Member since: Jan 03, 2014

Stupid carriers

9. Derekjeter

Posts: 1557; Member since: Oct 27, 2011

This is where ALL OEM need to take a page from Apple and say no to bloatware, different buttons and different UI settings. Verizon is the worst, yeah my G2 is the only one with wireless charging but outside that i would rather have the larger buttons like the other carriers. I don't blame LG but they should always update the flagships no matter what.

13. networkdood

Posts: 6330; Member since: Mar 31, 2010

APPLE devices come with plenty of useless APPLE bloatware...sounds like LG will ensure that the best phones are up to date - but that will only be for around 12 months, when the next flagship arrives...

17. Adrian38

Posts: 142; Member since: Nov 05, 2012

I agree that the manufactures all need to get together and take a stand against bloatware. It's just annoying, stupid and useless. I do not agree with the UI comment though. Although some of the UI's out there are absolutely hideous, you don't want every Android device running the same software, right? That would take away from what makes Android so different.

10. dorianb

Posts: 617; Member since: Oct 24, 2012

LG: Lucky Goldstar...? Lifes Good... ? Lazy Gophers... Ding Ding Ding

12. networkdood

Posts: 6330; Member since: Mar 31, 2010

Really, this is no big deal - buy the non carrier variant of the phone, and/or head on over to XDA developers and those guys will crank out a good ROM for you...or just get a Nexus product....

34. alrightihatepickingusernames

Posts: 474; Member since: Dec 29, 2013

That's not my job as the consumer.

39. blingblingthing

Posts: 981; Member since: Oct 23, 2012

You are so right. get a nexus or get rooted. I have my LG G2 running a 4.4.2 custom ROM as we speak.

15. oo0tomas0oo

Posts: 2; Member since: Jun 08, 2012

"LG" please read this...!!! You guys would be nothing without android so why you just be thankful for been giving the opportunity to offer Google android products...just do as your told why would you not want to give your customers that latest software available please stop being stupid and be thankful....

16. wargreymon

Posts: 764; Member since: Nov 05, 2013

Feels good to live in a country where carrierphones barely exists, aaahhhhhhh.

19. Leonis

Posts: 338; Member since: Jan 08, 2014

Where do you live? I live in Sweden and we don't have this problem here I think. Feels really good. I have an Iphone so i wouldn't really know about this android updates problem. BUT it still takes 4-5 months for the newest android updates to come to an android phone if its not a Nexus device, which is really googles fault than the OEMs. Thank god kit kat is a really good start version so I wouldn't care with future updates too much.

23. Shatter

Posts: 2036; Member since: May 29, 2013

Its bad in the US because there are very few international phones you can buy that support the carrier bands and LTE. I would rather deal with their BS than get 2g-3g speeds, at least the Nexus devices have the bands.

24. wargreymon

Posts: 764; Member since: Nov 05, 2013

Sweden :p

38. TMach unregistered

Hardly Google's fault since the OEM's skin android with their bloatware which means they need to customise the latest version of android before rolling out updates, double skin with carriers! I usually buy sim free phones so don't have to deal with carriers but I think the LG G2, which will hopefully get kit kat, will be my last LG phone! Sticking with Samsung and Sony, if I buy android and may also consider a 4.7 or 5.5 screen iPhone for my upgrade! I always vote with my wallet and it will definitely be goodbye to LG after my G2! Love Goodbyes!

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless