LG hit with a class-action lawsuit over G4 and V10 bootloop problem


A year after LG acknowledged that a large number of G4 handsets sold worldwide is affected by a bootloop issue, allegedly caused by “loose contact between components”, the South Korean tech giant is now targeted by a class-action lawsuit filed by disgruntled G4 and V10 owners.

The LG V10 was released half a year after the G4, in October of 2015, and is also affected by a similar issue that sends the phone in an endless bootloop. The V10 is similar to the G4 in terms of hardware, with only a handful of differences, such as the additional camera and expanded storage, which, the lawsuit claims, is likely the reason for the the V10 being susceptible to the same problem as well.

In 2016, LG began replacing faulty G4s withing the one-year warranty period, as the bootloop problems are irreparable, but many users have since complained that their replacements too have the same defect.

Upset owners of both LG phones have now lodged a proposed class-action lawsuit in a California federal court, Ars Technica reports, claiming that the bootloop problem has rendered their devices “inoperable and unfit for any use”, and that, despite acknowledging the defect in the G4, LG continues to sell and distribute affected handsets.

According to the lawsuit, the processors of both the G4 and V10 are not properly soldered to the motherboard and are very susceptible to heat, which ultimately causes the infinite bootloop. Initially, the plaintiffs claim, the devices experience overheating, slowdowns, random freezes and reboots, until they ultimately fail.

The suit seeks “damages in an amount to be determined at trial” and demands that LG launches a program to “repair all LG phones containing the defect”.

Related phones

G4
  • Display 5.5" 1440 x 2560 pixels
  • Camera 16 MP / 8 MP front
  • Processor Qualcomm Snapdragon 808, Hexa-core, 1800 MHz
  • Storage 32 GB + microSDXC
  • Battery 3000 mAh(18.5h talk time)
V10
  • Display 5.7" 1440 x 2560 pixels
  • Camera 16 MP / 5 MP front
  • Processor Qualcomm Snapdragon 808, Hexa-core, 1800 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh(12h 3G talk time)

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27 Comments

1. TechGirl90 unregistered

I read this story, and I support it 100 percent, I feel this needs to happen to LG because they didn't do anything to appease the defects that were occurring in their Smartphones, I was a victim of the LG G4 bootloop myself, and it sucks that this happen, and LG let it drag for so long, I am a huge LG fan, but not a blind one, LG needs to not only move forward in making sure their motherboards are finely tuned, they also need to improve their Customer Service performance, I read some not so good things about their Customer Service, to me, Customer Service performance is a main factor in whether that Consumer will stay with that Company or not, if you're not doing anything to better your Customer Service performance, expect those who been with you for years to move to another OEM, and expect potential buyers to refrain from buying your products based off the Customer Service feedback. I am really glad that this is happening to LG, they need this, and I feel they will make sure that this doesn't happen again, one thing a Company hates is losing money.

2. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

Well said. Brace yourself, now you will be labeled a hater.

3. fancollo

Posts: 130; Member since: Dec 30, 2015

hater? what is the problem if somebody sheds hundreds of dollars/euros etc for a product which is faulty and not being fixed accordingly? should he be happy and love LG for doing this?

4. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

Tell that to the users here in PA.

12. Mxyzptlk unregistered

Because the fans here are very sensitive and subject to extreme butthurt.

23. aegislash

Posts: 1495; Member since: Jan 27, 2015

There are quite a few LG stans around these parts who automatically resort to pissbaby "LOL LG HATER SO U MUST BE A SAMSUNG SHEEP/APPLE SHEEP" comments whenever someone even slightly criticizes LG. But then again, it's the same with any OEM...though a few people just take their pissbabyness to the next level.

7. Clars123

Posts: 1078; Member since: Mar 16, 2015

trust me.NO ONE is branding her an LG Hater, and considering this was the prime reason I didny get a G4 as a stand in for my S7 edge it had to be said.

18. Settings

Posts: 2943; Member since: Jul 02, 2014

Even LG fanboys are upset with bootloops.

5. hazard1

Posts: 236; Member since: Feb 11, 2017

I owned the G4 and had zero issues with it whatsoever. I realize now that I was just lucky. This bootloop issue is a recurring problem. I support this suit because LG let this bootloop issue drag on for so long. All defective phones should be replaced.

15. stijnvbml

Posts: 69; Member since: Feb 20, 2013

I had the issue 2 times. The first time, before LG acknowledged the issue, it took 2 months to repair! It makes a product so unreliable, you never know when a new boot loop is coming since replacement devices also had the issue. I do not trust LG phones anymore and the poor costumer service is one of the main reasons for me to have switched to an iPhone (only have had excellent experiences with apple their costumer services in Holland). I fully support this case.

21. tsp38

Posts: 38; Member since: Jun 04, 2015

100% AGREED!! I've been buying LG phones since the G2, and was also plagued by the bootloop issue with my G4. I was a loyal fan and decided to switch ship and now I have the S7 Edge. AND I HATE THAT SAMSUNG HAS THE BACK BUTTON ON THE RIGHT!!!! the defect itself, along with their decision to treat these customers poorly (to be honest, my return process was not too terrible, it just sucked that I didn't have a phone for a couple of weeks) AND the fact that they said SOL to customers outside of warranty window, all of these reflect HORRIBLY on LG as a company.

24. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

This suit should apply to the G3 as well. Mine died after boot-looping until it wouldn't turn on anymore or even charge. There are also instances of the G5 suffering from boot-looping to an extent, though I haven't yet seen one die completely from it.

26. Xelief

Posts: 62; Member since: Aug 17, 2015

Bro, you can't use commas as periods. Learn how to grammar.

6. Sprissy

Posts: 193; Member since: Feb 11, 2012

I had the problem with my G4 and LG replaced the faulty board at no coast to me when it was over a year old....I now have the V20, hopefully it won't have any issues. I do believe that this is a wake up call for better quality procedures but not just for LG but for the all manufacturers who seem to have dropped the ball on producing a quality product, these phones are not cheap and we as consumers have the right to expect a phone that won't have these types of issues!

8. Sprissy

Posts: 193; Member since: Feb 11, 2012

I had the problem with my G4 and LG replaced the faulty board at no coast to me when it was over a year old....I now have the V20, hopefully it won't have any issues. I do believe that this is a wake up call for better quality procedures but not just for LG but for the all manufacturers who seem to have dropped the ball on producing a quality product, these phones are not cheap and we as consumers have the right to expect a phone that won't have these types of issues!

9. Sprissy

Posts: 193; Member since: Feb 11, 2012

So I don't know why this posted twice....sorry it won't let me delete.

10. Nutcase4u2

Posts: 44; Member since: Oct 15, 2015

I had the LG G4 and loved it, but I move on to new phones every few months to try everything out there. Trading, selling, buying. Whatever it takes. I was lucky enough to start using another phone before any problems happened to me, but my dad's G4 did suffer from the boot loop issue. After hours on the phone, LG wouldn't even do anything about it. I personally feel this is more than justified, and I'll make sure my dad is a part of it too.

13. Sprissy

Posts: 193; Member since: Feb 11, 2012

Wow that is surprising because as soon as I called and told them I had the bootloop issue they gave me info where to send it and told me there would be no charge and the phone was over a year old at the time. But you are absolutely right to get your Dad in on this.

11. NexusX

Posts: 613; Member since: May 16, 2013

good where do i sign up?

14. trojan_horse

Posts: 5868; Member since: May 06, 2016

Oh s**t, LG getting sued! This sucks.

16. rajkatiyar07

Posts: 28; Member since: Jun 11, 2014

My G4 died after 10 days of warranty period. Thanks to LG for repairing it free.

17. mikehunta727 unregistered

What about the 5X

19. leedy3 unregistered

Well justified, but I have no qualms against LG. In most cases, they were very willing to exchange or upgrade defective phones. On the other hand, Apple and their response to touch disease was just pathetic ($150 to repair defective phones, and only after a lawsuit was filed).

20. kiko007

Posts: 7493; Member since: Feb 17, 2016

LG's response wasn't positive according to Reddit:https://www.google.com/amp/s/amp.reddit.com/r/lgg4/comments/4dibyz/bootlooped_post_your_info_here_megathread/ If anything it was condescending.....

22. ram64GB

Posts: 48; Member since: Oct 22, 2014

This is the reason why I am not supporting LG phones again. I've had a problem with their previous smartphones such as; the LG G3 overheating than usual which causes a problem to its wifi and bluetooth, and of course, that endless bootloop. My LG G4 also faced the same problem. I had to wait for 2 months before they could send it back to me. Their Customer Service is s**t, they can't even smile and give a simple apology with the the problem I faced with their product. And now my G4 is totally dead, it started with the endless bootloop again. The LG V10 catches my eye and I bought it too, and yet I still have that bootloop issue. Though the LG G6 is so beautiful, I swear I am not gonna buy it and will wait for S8 instead.

25. k9luvr

Posts: 122; Member since: Oct 17, 2016

This all sounds fantastic until you wake up to reality. I'm sure the plaintiffs will win. All LG phone owners will receive an $8.00 check in the mail. That's all that will be left after the lowlife, scum sucking lawyers are finished getting theirs.

27. lebrzl

Posts: 1; Member since: Mar 21, 2017

Had an LG V10 and after mere 60 days' use it started rebooting itself endlessly. Searching the internet I found that this issue was widespread across LG flagship phones: V10, V20, G4, G5. I wouldn't be surprised if it happened with the G6 as well. And what's worse: unless your carrier refunds you for this, you'll be helpless since LG won't take responsibility for it since I got it abroad and live in Brazil. US$ 400 down the drain! There's even a petition on change .org, in case anybody's interested just look it up: lg-electronics-lg-v10-boot-loop-of-death. It really sucks, I saved up for that phone, it was the one I always wanted :( TWO MONTHS MAN! ARGHHH

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