LG V20 #shattergate? Some users are reporting the camera's glass breaks on its own

LG V20 #shattergate? Some users are reporting the camera's glass breaks on its own
The LG V20 has been out for about a month now and is in the hands of plenty of happy owners. It's a flagship-grade handset with a nice, metallic body, replaceable battery, a secondary ticker screen, and a dual camera module on its back. Plenty of gimmicks on the outside to keep one busy.

While it hasn't been officially stated anywhere yet, the V20 probably also enjoyed a slight boost in sales due to users migrating away from the fires of the Note 7 and looking for another top-tier Android phablet to call their own. But those users may not be out of the woods yet, as there seems to be another #gate looming over the smartphone industry — and its shadow is cast by the LG V20.

Users across multiple forums have started reporting that the glass that covers the LG V20's camera module is prone to shattering for what seems like no reason at all. Some claim the panel cracked when the phone was just lying on a desk, others describe small drops (in case) or some form of phone usage that should absolutely not result in a cracked glass. Reddit user "xAmorphous" has started a roundup thread on the social media.

This issue was also reported on a few Galaxy S7 or S7 edge units and even on some Nexus 6P phones back when they were released, but doesn't seem to have popped up recently. One could assume that due to the camera glass being treated to be scratch-resistant, it is under a lot of tension. Some micro-abrasions or even scratches could give said tension room to release, cracking the glass in the process.

But the LG V20 is certified MIL-STD-810 shock-resistant. It shouldn't have its components shatter due to a couple of fine scratches on them. We'll see if LG addresses the problem in the near future.


source: Reddit via PocketNow

Related phones

V20
  • Display 5.7" 1440 x 2560 pixels
  • Camera 16 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3200 mAh(14.17h talk time)

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19 Comments

1. Settings

Posts: 2943; Member since: Jul 02, 2014

Meh. It's not as bad as exploding. Its not life threatening.

2. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

I'm more concerned about south Korea President Park on her #emailgate recently, who put the national security threat to their country

3. FluffyBled unregistered

True, but everyone wants their device to be worth what they paid for. The camera is a very important component to many, so while your comparison stands, why not just criticize all companies when they make faulty devices, that's the only way for us consumers to get the best out of every company. That being said, i think such comparisons should not be made at all!

4. kefalin

Posts: 292; Member since: Feb 08, 2015

It has simple solution and it would be more handy if you post it rather than complain about it. Just leave the film on the lens and its done,no shattering....

5. xondk

Posts: 1904; Member since: Mar 25, 2014

Looks like tension problems due to its shape, unfortunate.

6. zenun12

Posts: 205; Member since: Oct 31, 2016

They probably should have used sapphire glass.

7. AndroidRulz

Posts: 19; Member since: Nov 01, 2016

The dual camera set up is so ugly on this phone that it shatters by itself. Ha! Ha! Ha!

8. SuperAndroid507

Posts: 361; Member since: Jan 06, 2014

The spirit of the Nexus 4 came to haunt the V20 =D

9. Mreveryphone

Posts: 1806; Member since: Apr 22, 2014

I thought this phone was put through 999,999 stress test? Guess they forgot to test the camera glass...

10. ameran

Posts: 344; Member since: Dec 04, 2013

It would never break on its own. This can't be true. These people create such news to make a company look bad.

12. KParks23

Posts: 722; Member since: Oct 13, 2010

I have to agree the amount of damage doesn't look like it just spontaneously happened looks like damage from a drop.

11. Trex95

Posts: 2376; Member since: Mar 03, 2013

Old news phonearena. https://youtu.be/nBlUL-7Dl4U

13. FluffyBled unregistered

They actually had a news article about that video before, but many owners according to tech sites are experiencing the same problem. This article is only to suggest that this could be manufacturing problem that affects more than just 1 device.

14. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Not surprised coming from LG. My LG Neon's screen broke when it was just sitting in my pocket, barely any pressure, or at least nothing more than what all my other phones have gone through. Ever since then, LG has always stood for Low Grade to me, and haven't considered their devices, no matter how good they look. That said, it didn't break on it's own, it still required pressure, all be it, very little.

15. LanjaKodaka

Posts: 219; Member since: Sep 27, 2016

LG makes some of the most crappiest devices. None of them have any great useful features. They basically died after the LG optimus 2X. That was the world first dual core phone and the last LG phone to show some great innovation.

16. sammysocal

Posts: 1; Member since: Sep 13, 2013

Phone arena it's really distasteful that you alarm people unnecessarily without giving us the statistics and facts.LG V20 is a great phone and I wouldn't doubt that bad press would help other companies see that sales not skyrocket for LG especially because of the Samsung debacle and no headphone jack and no real upgrades with the iPhone 7

17. mohi315

Posts: 13; Member since: Aug 08, 2013

Iphone Arena plz stop It's a MIL-STD-810G standard phone first learn what is this and then post a stupid post like this,its a great phone and its 100 time better then Iphone 7

18. Hoggington

Posts: 356; Member since: Feb 23, 2016

The camera cover survived the drop test from Android Authority, over a month ago. Screen eventually failed from about 7+ feet...but the camera cover was perfect after several drops right on it. Maybe it just affects a few batches. I've had mine now for 2 weeks. Everything is fine so far. Beast of a phone. I wonder if the people with the issue are taking off the factory protection that comes on the camera cover. I'm definitely leaving mine on.

19. zenun12

Posts: 205; Member since: Oct 31, 2016

They probably didn't remove the shatterproof film I guess?

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