Issue with flickering on BlackBerry Passport screen temporarily halts BlackBerry 10.3.1 update

Issue with flickering on BlackBerry Passport screen temporarily halts BlackBerry 10.3.1 update
The BlackBerry 10.3.1 update is in the process of being disseminated right now. But an issue with the BlackBerry Passport had temporarily halted the update earlier today. Apparently, some of those sporting the company's flagship model are experiencing an issue with flickering screens. BlackBerry product manager Michael Clewley says that a fix for the issue is being tested and that the rollout of BlackBerry 10.3.1 has resumed.

Clewley did mention in a tweet that BlackBerry is slowing down the speed of the update, and asked for patience from BlackBerry 10 users. Besides the Passport, other phones being updated include the BlackBerry Z30, BlackBerry Z10, BlackBerry Z3, BlackBerry Q10, BlackBerry Q5, Porsche Design P'9982 and the Porsche Design P'9983. The BlackBerry Classic comes with the new OS build pre-installed.

Besides the flickering screen on the BlackBerry Passport, Clewley also mentioned something about the low volume of ringtones on the BlackBerry Q10. He suggested that those with the device select override profile volume and then increase the volume. Hopefully your BlackBerry 10 handset updated to BlackBerry 10.3.1 without issue.

source: @MichaelClewley

Related phones

  • Display 4.5" 1440 x 1440 pixels
  • Camera 13 MP / 2 MP front
  • Processor Qualcomm Snapdragon 801, Quad-core, 2200 MHz
  • Storage 32GB + microSDXC
  • Battery 3450 mAh(23h 3G talk time)



1. Crispin_Gatieza

Posts: 3188; Member since: Jan 23, 2014

At least they own up to their problems. Other unnamed OSes would tell you that you're probably looking at the display wrong. Consumers are not stupid and they should be treated with respect, not with condescension.

3. nwright94

Posts: 211; Member since: Oct 14, 2014

The company is a bit different under Tim Cook you know. He's issued apologies for iOS bugs. This is 2015, get out of 2011.

4. Mxyzptlk unregistered

Agreed. He even apologized for the Apple Maps ordeal.

11. EC112987

Posts: 1216; Member since: Nov 10, 2014

I got lost a few times using the maps app lol

13. Crispin_Gatieza

Posts: 3188; Member since: Jan 23, 2014

Apologies don't mean squat when you can't use your device. Instead of halting the release of 8.0 and finding the problem, they just rushed 8.1 with its own set of bugs and left many users twisting in the wind. Android, Microsoft and now BlackBerry have all had botched updates. But instead of continuing to affect more and more users, they've halted updates. That's taking ownership of your mistakes, profits be damned.

2. Pattyface

Posts: 1658; Member since: Aug 20, 2014

I almost purchased a passport to compliment my note 4 but I just couldn't get over the really poor app selection. Even using snap and getting android apps that are 4.3 or lower doesn't give me a lot of confidence. It's really ashame since the passport is one beautifully designed phone

7. meanestgenius

Posts: 22805; Member since: May 28, 2014

The Passport wasn't made with multimedia in mind. It was made to get work done and aimed at business professionals and governments. I can understand your frustration about the app situation, but consumer apps isn't what BlackBerry is focused on at present. The app development for BlackBerry's platform is focused on enterprise apps. If you think of using the Passport for what it's geared for, you will really enjoy using the handset. I have one, and it's an amazing device. However, if apps are really your what you need, I can assure you that the updated Android runtime BB10 devices works quite well in getting Android apps to function well.

9. BobbyDigital

Posts: 2125; Member since: May 29, 2014

There's also another way to get Android apps on your Passport. Without using Snap. ===>

10. meanestgenius

Posts: 22805; Member since: May 28, 2014

Just goes to show you how versatile BB10 actually is.

23. iamsam

Posts: 1; Member since: Feb 26, 2015

I'm really ally impressed with my Passport. Maybe I'm just not a crazy app downloader, but exactly how many apps does a person need? Most android apps install perfectly; very much enjoy Waze for example. I put on Snapchat and instagram and google maps and netflix and I'm pretty happy (ok, Snapchat throws a message at launch that I don't have google play services installed; Instagram closes when I try to "follow" so I replaced it with the native iGrann, google maps requires the installation of an additional "sign-in" apk to save locations, and both google maps and netflix are installed via 1Mobile market app store rather than the pre-installed Amazon or BlackBerry app stores). These are drawbacks, but I find the compromise modest given the unique advantages of this device.

5. meanestgenius

Posts: 22805; Member since: May 28, 2014

BlackBerry should have a fix for this shortly as they are aware of the situation and working on a fix, as mentioned in this article and as mentioned here: It's great to see BlackBerry acknowledging the problems and working on a fix so quickly. All companies should respond to issues this quickly. Incidentally, I updated my Passport to 10.3.1 on the 19th when the update was released WITHOUT any issues whatsoever. I've also updated my Z30 and Q10 without incident as well.

6. farrid

Posts: 35; Member since: Jun 20, 2014

I have had my passport for two months now and it is s breath of fresh air. I don't need a Zillion apps to choose from, only some core functional ones to get the job done. And so what if you need to download from Amazon, Snap or the Google Play Store (which I installed also). I have all I need in an efficient fast phone. Absolutely fell in love with the hard keys. I've never used them and it took a while but type away more accurately. I turned off my updated cause I had an iphone and I learned not to be the guinea pig for anyone. I will upgrade when all is fixed and well. I heard they knew full well about this glitch and still released it, that surprises me. Telus did not roll out for all devices so for that I thank them. They must have known.

8. meanestgenius

Posts: 22805; Member since: May 28, 2014

Great to see that you're enjoying your Passport. I'm enjoying mine as well. Apparently, not all devices were affected by the "flickering", as I updated my Passport without incident. However, I'm certain BlackBerry will have a fix issued within the next few days.

12. EC112987

Posts: 1216; Member since: Nov 10, 2014

How is it with Banking apps? That's the only thing holding me back

16. meanestgenius

Posts: 22805; Member since: May 28, 2014

Most banks do not have native apps available for BlackBerry. You will have to download them via the Amazon app store, or you can download an apk file for one of the other Android app stores like 1Mobile Market and download apps from there. If you don't mind sideloading, you can install "Snap" onto your BB10 handset which gives you access to the Google Play Store, or you can sideload the Google Play Store itself. BobbyDigital provided a link on how to do that above.

14. Nascimento

Posts: 5; Member since: Feb 20, 2015

I have Z10, already updated on 10.3. I am a long term BB fan and user but I am thinking about switching...the sideloaded android apps dont work that well. For example Viber...its not intergrated to the hub. Probably the biggest deal breaker for me is lack of good quality map application. BB maps is bad, and the bunch of free gmaps apps too...

15. meanestgenius

Posts: 22805; Member since: May 28, 2014

Viber has an official app in BlackBerry World. If you use Android apps from the preinstalled Amazon app store, you won't have to worry about sideloading Android apps.

17. Nascimento

Posts: 5; Member since: Feb 20, 2015

Yeah I know..maybe I have the orginal version but still I have the feeling its like the sideloaded one because its not possible to integrate it to BB hub like whatsapp. Do you have any tip for decent gmaps app that works smoothly and its close to the native android experience? Thanks.

18. meanestgenius

Posts: 22805; Member since: May 28, 2014

There are some Built for BlackBerry apps that you can try. BeMoans 10 Pro Super Street View Xtreme Maps Pro MyMaps They all cost money, though, ranging from $.99 to $5.99. Hope this helps you.

19. Crispin_Gatieza

Posts: 3188; Member since: Jan 23, 2014

Trust me, sideloaded apps are not the same as getting them from Snap or the Amazon store. You'll always get the newest version and they update as if it were a Play Store app. In fact, if you use either of these and you go to your Play Store account, you'll see your BlackBerry device listed.

20. douken

Posts: 1; Member since: Feb 25, 2015

So far the best experience I've had with a Google maps app in BlackBerry 10 is BeMaps 10. It's native BlackBerry 10 app and not an Android port, so it's really damn fast and it's to me the closest if not better than the original Gmaps

21. farrid

Posts: 35; Member since: Jun 20, 2014

I honestly don't know whats wrong with BlackBerry maps and I installed google maps and got my google sign in working thanks to Crackberry and a guy there named Cobalt. Another map app I use is Waze. Get it and try it. Also I use viber but if you want it in the hub just use whatsapp instead or hell why not bbm lol not to mention FB. Sounds like a nitpick but I'm sure viber will become a native app soon. On the Passport android apps work much better probably due to the higher specs on the phone.

22. farrid

Posts: 35; Member since: Jun 20, 2014

Oh and checkout Mapswithme. It's the best offline map app there is and it's offered on all the platforms

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