Is Verizon having problems activating new phones?

Is Verizon having problems activating new phones?
It has been a tough week for Verizon with a pair of outages on its LTE network on December 21st and December 28th. A Verizon spokesman attributed the problem to the company being the pioneer in providing LTE service and as you know, the pioneers are the ones with the arrows in their back. And things might be only getting worse tonight as a growing number of posts on Big Red's support forum say that those buying new phones are having problems getting them activated on Verizon's network.

Out of five pages on the forum, all but one post was about a problem getting a newly purchased phone to get activated on Verizon. There is speculation that the problem has to do with a batch of Apple iPhone 4S units that were sent to customers who purchased them for direct fulfillment. For some reason, this is affecting the carrier's entire activation process. Hopefully this gets fixed soon because what good is a new Apple iPhone 4S or a Motorola DROID RAZR or a Samsung GALAXY Nexus if you can't show it off to your less fortunate friends.

If you have had trouble getting a newly purchased phone activated on Verizon, let us know by dropping a comment in the box below.

source: Phandroid




Posts: 2315; Member since: Jul 30, 2011

I wouldn't be surprised if a batch of sour Apples was the culprit of Verizon's recent technical difficulties; the eViL eMpiRe Apple strikes again.

3. vantenkiest

Posts: 316; Member since: Apr 20, 2011

i doubt that apple has anything to do with it.

12. jburris020

Posts: 17; Member since: Nov 28, 2011

Apple actually shipped the devices ready to be activated on Vodaphone's network. Verizon has no ability to manufactor phones as we all know, so Apple does have something to do with it. Some will try to speculate that the network caused the issues, but the only network that has experienced issues is the LTE network and not Verizon's 3g.

2. vantenkiest

Posts: 316; Member since: Apr 20, 2011

My Razr has issues with its sim not being registered.. 4g and 3g service keeps dropping normally while im using the gps i get lost for a few hours going places ive never been before and find out... oh theres another outage.. I called yesterday to complain they said... "Hello thank you for calling verizon .. is this about the 4g outage?" My response "Yes and no" verizon "click" I am currently pissed. it took them 3 hours to activate my razr... its getting a bit agrivating.. Most reliable network is becomming the most reliable annoyance lately


Posts: 2315; Member since: Jul 30, 2011

Gosh golly, I must have upgraded to my RAZR™ just in time to avoid all this mess. The only problem I had initially was a bad SIM card but, once the store swapped it, ZERO™ problems with my RAZR™. Waiting on Lapdock 500 Pro so I can decide whether to keep my unopened Lapdock 100 or exchange it for the 500 Pro; as long as the 500 is not too bulky, no sense in bulking-up my RAZR™ thin phone.

4. moost

Posts: 1; Member since: Dec 30, 2011

New Nexus was activated last week with a temp no. Number porting from tmo also went through, but it's been stuck at VZN for about a week now. I've spent oh about 5 hours on several tech support & port dept. calls as they kick the bucket between themselves! and have been told they've had issues with 4G phones and just wait (4, 12, 24, 24) hrs (yes, that many times!). That was a week ago -- and I've been unreachable at my primary number over the holidays. Thanks VZN. PS: love the Galaxy Nexus.

6. arcq12

Posts: 733; Member since: Oct 13, 2011

maybe VZW's system cant handle that much of customers that's why they are having a lot of problems.. just saying..

7. dman5400

Posts: 15; Member since: Oct 02, 2011

Wife and switched to verizon on 12/28 at 3:30 pm. Phones weren't activated till 11:30 that night. Very livid with verizon. On top of it all they offered was a 15 dollar credit for not having any phone service for eight hours. Very happy with my galaxy nexus though... very sweet

11. ZayZay

Posts: 571; Member since: Feb 26, 2011

Sounds like $15 was generous. If you did a little math you would realize those hours were worth less in service than expected. Here I will help. Let's say your plan is $150 a month. Divide that but 31 days in a month = $4.8387 divide by how many hours in a day (24) = $.2016 now mulitiply that by how many hours of lost service (8) = $1.61 worth of lost service. Now that isn't even factoring in how many hours (if you did) Port your number which can take between 10 minutes and 48 hours. (If the rep didn't tell you that, than he/she should have). I don't work for Verizon nor have them but with common sense I do know that $1.61 isn't $15 so you got lucky with that.

16. dman5400

Posts: 15; Member since: Oct 02, 2011

Go f**k yourself

17. dman5400

Posts: 15; Member since: Oct 02, 2011

Is it zayzay? I think you mean fag who jags off in his mother's basement while being a patronizing internet tough guy. Save your condescending tone till you can say it to my face. Well atleast your"simple" and I do mean very simple mind can do simple math. You obviously don't understand business what so ever. I guess the meaning of a dollar doesn't penetrate the mind of a guy who lives off his parents. I bet you a thousand dollars you wouldn't have the testicles to say this to my face. I pive in chicago ridge illinois. Anytime you wany a lesson in humility let me know. My email is id love to introduce my knuckles to your face.

18. ZayZay

Posts: 571; Member since: Feb 26, 2011

Haha I like how you tried to call me a tough guy and then threatened me. Yep made sense there. If you were in front of me I would tell you that to your face but since this is the interwebs and it's pretty much not real I can't. Take your hate somewhere else guy, I was just pointing out basic math you didn't consider into your logic and you got mad. Psh consumers. "The customers always right, unless their wrong" Have fun.

20. atheisticemetic

Posts: 377; Member since: Dec 18, 2011

LOL ZayZay i work for a verizon store and i thought your math was impeccable! The fact that verizon gave them 15 bucks (which is half of their data cost for the month) is quite generous. dman just needs to chill the smurf out!

8. NateCdogg

Posts: 5; Member since: Dec 30, 2011

Soooo i got my shiny new bionic on the 21st. i had stuff to do and the phone was at my house so i didnt try to activate it untill 11 pm. popped in the sim and the battery and multiple failed activations...called cs the next morning and they tried to push the activation through the switch. LO! another failure. The rep blamed the sim card and told me to visit the corporate store to get some help... I thought that the phone was not working, had an issue, was a lemon....whatever.. The Store rep did a real SMH, and said yeah thats what they been telling every one...he popped my sim in a store pantech, verified the sim was working and plugged it in my phone. He told me that it was a known software issue with the phone itself and the software update he downloaded solved the problem, BUT THE PHONE WAS SENT WITHOUT THE UPDATE.... so big red could probably solve the problem on their back end and never have to deal with this issue. I guess that is why they want to charge me an extra $2 to pay my bill, so they can hire extra staff to help to perform a cranial/rectal removal procedure.

10. iKingTrust

Posts: 716; Member since: Jul 27, 2011

love it


Posts: 701; Member since: Jun 07, 2011

tsk tsk! nothing but problems with verizon this month! hmm soo charging 2$ to pay online or by phone will solve the issues

13. Jeradiah3

Posts: 1149; Member since: Feb 11, 2010

Has to be more than just a coinicidence that their entire LTE network has been going down more often than not. Verizon cant be considered the most relaible if this continues

14. Gatt85

Posts: 6; Member since: Dec 30, 2011

It took 10 minutes on hold and another 15 minutes on the phone to get my mom's new Incredible 2 activated at Best Buy (on Dec 26th). He said they were overloaded, but that was about it. I guess the woman on the phone was super rude too. This was my first Best Buy Mobile experience, but I know he was calling activating her phone from his own personal cell phone. Maybe to save time waiting in the other line, no clue.

15. CRICKETownz

Posts: 980; Member since: Oct 24, 2009

Experienced issues w/Verizon's 4G LTE network from the inside. Couldn't activate two 4G Mifi's. Now, the fact that V is ahead of schedule on their LTE rollout is a plus but the down side are these growing pains which from what i have experienced as a 3 hour ordeal with no resolution i can see how it can be annoying, so I can only imagine how the customer feels. hopefully it gets resolved sooner than later...

19. coasterfanryan

Posts: 24; Member since: Jul 05, 2008

I had no problems activating my iPhone 4 on Christmas.

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