How to reinstall Samsung Pay on your Galaxy S7 or S7 edge


Some users in the US and UK are reporting that the Samsung Pay app has disappeared after a minor update they had on their brand new Galaxy S7 or S7 edge phones. That's on one hand. On the other, that's precisely the app that Verizon strong-armed Samsung to remove from their version of the S7 and S7 edge, for reasons unbeknownst. Verizon is a member of Softcard, the US carriers' mobile payment initiative that got folded into Android Pay last year, so it's not that it has a huge potential revenue generator on its hands with it that Samsung is interfering with.

In fact, Verizon's spokesman came out and said that the carrier hasn't at all blocked the system: "Samsung Pay is supported on the Verizon S7 models. It's accurate that it's not a preload but we have not blocked or prevented the app from working on the device. Once it's available for download, customers can add or remove it whenever they'd like."

Samsung's superior mobile payment system might not be showing financial results for the company just yet, but it works with the existing merchant equipment, so it might be a matter of time before it really catches on. The good news is that if Samsung Pay isn't installed out of the box, or disappears for some reason, you can sideload it as an APK file. Here's what you need to do:


2. Allow unknown files to be installed in the dev settings, and fire up the APK file;

3. Upon initial launch, set up the requested PIN and other security tasks that Samsung Pay needs to work;

4. That's it, if your carrier hasn't blocked access to the payment authorization system, you should be able to use Samsung Pay for purchases now.

Related phones

Galaxy S7 edge
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2200 MHz
  • Storage 32 GB + microSDXC
  • Battery 3600 mAh(36h 3G talk time)
Galaxy S7
  • Display 5.1" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2200 MHz
  • Storage 32 GB + microSDXC
  • Battery 3000 mAh(28h 3G talk time)

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23 Comments

1. PhoneCritic

Posts: 1354; Member since: Oct 05, 2011

So strange that it would not already come pre-installed or why would a minor upgrade knock it out. I find it a bit suspicious if it is only the Verizon model that is coming like this or being updated and causing the problem.

2. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Maybe it's a bug? S**t happens.

13. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Becaue VZW doesn't want you to use a feature they cant make money off of. Hwoever its not blocked, but you do have to install it after the S6 fiasco. This was the reason I left VZW last year. I oriinally purchased 2 Note 5 on pre0order. As soon as I did, PA posted an article just 2 days afterwards, saying VZW was the only US carrier not supporting Samsung Pay but it could change. I get sick of VZW changing the phones as they come and still charging just as much as everyone else. So I went right to T-Mobile moved my lines and trade in my brand new phones which they gave me 100% what I paid VZW for them as they were still in the box and only used for a couple days. About a month after that, PA updated the article saying VZW would support Samsung Pay, but I had already made my decision. My only regret is T-Mobile texting is terrible and even though I live in Chicago, the coverage is very slow. In my old location where I live, T-mobile was fast data. Liek roughly 1/2 the speed I was gettign on Comcast. I moved and the data is so slow that many tims it takes more than 1 full minute for a webpage to load. Its so bad at my new place, T-Mobile sent me a cell spot. When in my car at the office, I can stream music with no issue. As soon as I get to my home, the streaming starts to skip and pause. Its so annoying. I never had this issue on VZW unless I go to my moms as she lives in a remote area. When I have full bars onscreen, I expect fast connection, but with T, its not always the case and I hate it. They should never brag about their service. It still sicks as it did in 2008 when I tried them before.

19. j2001m

Posts: 3061; Member since: Apr 28, 2014

Hm, in the uk, why there was a icon for Samsung pay, it was not an app, it was just asking and telling you it was coming soon and that it, it was removed in an update And Samsung new news app icon was added that make the new Samsung left panel be even opened in the app drew on the left, it also updated the app and made it better, this removes the crap flipbord crap from the phone, there new left panel is very good

3. natypes

Posts: 1110; Member since: Feb 02, 2015

The power has to be taken from Verizon. They are horrible.

4. vladimir86

Posts: 85; Member since: Oct 15, 2011

No wells Fargo yet....!

7. willard12 unregistered

Wells Fargo was added last week

11. natypes

Posts: 1110; Member since: Feb 02, 2015

lol it sure was.

5. wando77

Posts: 1168; Member since: Aug 23, 2012

Fairly sure it won't work in the uk

6. Kary1

Posts: 300; Member since: Jun 26, 2015

Wow. Recommending that people side-load a mobile payment app. What could go wrong? /sarc. Seriously, that's the stupidest advice I've ever seen out of a tech site, and I read Cnet.

14. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

You have to side load it, because it doesn't come preloaded on Verizon S7 phone as it did with the S6 or Note 5 because originally they wasnt supporting Samsung Pay. So whats wrong with sideloading as long as it is a reputable source. The source of the file is directly from Samsung. if you trust them enough to buy the phone, then sideloading their app directly from them shouldn't be a problem. RIGHT?

17. Kary1

Posts: 300; Member since: Jun 26, 2015

The link provided doesn't appear to be a Samsung site. What link are you seeing?

8. AlikMalix unregistered

Hey Verizon better get their shnit together - Samsung pay is currently the best most verstile mobile payment. I want it, and if I get a Samsung phone it would be for that as a first priority and s-pen ofcourse. If they started blocking this like they did with Google wallet - it takes away a huge reason for me to want an android device.

9. tedkord

Posts: 17414; Member since: Jun 17, 2009

I doubt they're blocking it, since I can use it on my Verizon Note 5. Still, it's typical asshat Verizon.

10. joeytaylor

Posts: 957; Member since: Feb 28, 2015

Did you have to side load it

15. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

When I had the VZW Note 5, Samsung Pay wasnt preinstalled.

12. xocomaox

Posts: 201; Member since: Dec 14, 2015

Still waiting for Citizens Bank... As of 2015, Citizens is the 13th-largest bank in the United States, and operates more than 1,200 branches and approximately 3,200 ATMs across 11 states under the Citizens Bank brand.

16. gersont1000

Posts: 473; Member since: Mar 13, 2012

Samsung should make this APK available on their own website. I wouldn't trust downloading an APK that will have my credit card information and that can be used for payments from anywhere else (besides the Google Play store).

18. Kary1

Posts: 300; Member since: Jun 26, 2015

Exactly! And a tech article suggesting people do otherwise, all I have to say is: Wow.

20. j2001m

Posts: 3061; Member since: Apr 28, 2014

Samsung as said the app will go live from there shop on the day that the s7 was to come out, it's not out, but USA networks have sent them out

21. MarinoVladimir

Posts: 41; Member since: Aug 04, 2014

I tried installing the app from the source provided, but got stuck on setting the page where it asks me to scan my fingerprint. It doesn't scan, nothing happens at all when trying to scan. Any suggestion guys? From where else can I install the app to try make it work?

22. ravijeet

Posts: 1; Member since: Jun 06, 2016

I have the same issue... Can someone help in troubleshooting this?

23. brent538

Posts: 1; Member since: Nov 08, 2016

EXACT same issue here. Using Galaxy S7 - I have rebooted several times and still cannot move forward. Even when I select "skip and use Samsung Pay Pin" the app doesn't move past that screen. This is the second problem I have had to overcome getting the app to start up. Is this really an app that I should trus with my CC info????

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