Here's what PhoneArena's writers think about the Galaxy Note 7 debacle

It's already yesterday's news, but the Galaxy Note 7 fiasco will definitely continue to send secondary ripples through the smartphone industry in the coming months. A lot of ink and fire-extinguishing liquid have been spilled on this handset already, but rest assured that each and every author here at PhoneArena has their own opinion about the way Samsung handled things. Actually, here are some of our thoughts on the matter.

Alan F.

The tombstone for the Samsung Galaxy Note 7 should read "Here lies a lost opportunity." Remember the excitement when the Galaxy Note 7 first launched? Samsung was on a roll and would have made 2016 an incredible year had the Galaxy Note 7 not failed. This should have been 2016's phone of the year as it combined a fabulously sleek design with amazing capabilities. But it was not to be. Now, the company is going to take a big financial hit and it will have to go back to "start" to build up the Samsung brand among smartphone buyers. 

Would things have been different if Samsung employed a third party lab to test the battery, as is customary in the industry? We will never know. But all smartphone manufacturers should come away learning a huge lesson. No matter how big a company is, or how much their handsets are loved by consumers, every manufacturer is just one failed device away from losing everything it has worked hard to achieve over many years. No company is immune to this, even Apple.

Daniel P.

In a typical chaebol business culture fashion, Samsung tried to go its own way with the first recall, but ultimately went through the due process, and re-released the phone in just three weeks time. The second recall was handled by the book, but the sheer fact that it had to be recalled again speaks volumes about the lack of intracompany communication and robust quality assurance procedures that don't prioritize production deadlines. 

We still don't know what exactly happened with the Note 7, and Samsung, as well as the relevant federal agancies are still investigating, so it remains to be seen how Samsung will ultimately react to the dramatic impact of the recalls. It looks like Android users still have a lot of goodwill when it comes to Samsung, as the only company that stands tall against Apple, so how the Note 7 recall goes down in history will depend precisely on how Samsung will proceed from now on.

To paraphrase 2Pac: "All eyes on Samsung".

Joe M.

Shortly after Samsung made the official announcement that they would be completely discontinuing the Galaxy Note 7, I wrote an opinion piece titled "The Galaxy Note 7 debacle has caused me to lose complete faith in Samsung." As the title suggests, the entire issue surrounding the Note 7 really did turn me off from the company. I've never been a die-hard fan of the company, but they do create quality products and some of the best Android handsets on the market. While the fact that Note 7 handsets were potentially putting people's lives in danger, the biggest and more serious issue for me lies with how Samsung handled the whole situation. 

No manufacturer ever hopes of having to go through something like Samsung did with the Note 7, but nonetheless, they should be prepared to properly handle and effectively take care of such a situation. The fact that Samsung dropped the ball so hard with the recall process and not being able to figure out just why their phones were exploding is the real issue in my eyes. 

Samsung is one of the largest tech companies in our world, and there're no two ways around the fact that they really did screw the pooch with the way that they handled the entirety of this situation. Although I don't anticipate something like this happening again with their future handsets, what happened isn't really something you can just brush off and move on with. It's something that really does cause you to reconsider the validity and stability of a company as a whole.

Luis D.

Samsung's breakneck pace of firing (no pun intended) products onto the market the moment they are deemed technically "ready" finally caught up to them and the company's flagship product crashed and burned the moment it took off. The Note 7 fiasco is the result of negligence and manic productivity schedules so typical of large, overly resourceful corporations. 

It's easy to present the cynical opinion that Samsung got what was coming to them, but in the end, it's really the customers that took the short end of the stick with all the explosions, stress, and awkward recall procedures. Samsung is known for listening to its customers, but its post-sales relationship with them is in dire need of improvement. Moreover, the company's inability to identify the cause of the defect is worrying and does nothing to inspire confidence, as it certainly comes unexpected of the world's biggest smartphone maker who also enjoys the privilege of tightly controlling its hardware building and supply process.

Michael H.

Many will focus on Samsung's desire to push the technology as the main issue in this mess, but the relatively small number of defective phones -- although very troubling -- isn't the real issue. The far bigger issue is how slowly and poorly Samsung responded to the whole ordeal. Samsung was hesitant to order a full recall, rushed out a replacement that was still defective, and top executives have been nearly silent the entire time. Even now, we still don't know exactly why the phones were exploding or catching fire aside from it being related to the battery. 

Any other company with a safety issue like this comes out and engages the public to allay fears and prove the company cares more about its customers than anything else. Samsung failed that test. Samsung will undoubtedly build new devices in the future that are safe, but after seeing how Samsung handled this mess, why should customers trust them again?

Nick T.

First of all, I'm happy that nobody got seriously hurt because of Samsung's failure at providing adequate quality control. Secondly, it is great that the Note 7 fiasco was covered extensively by the media, as it should serve as a lesson to all tech companies - rushing a product is never a good idea. Thirdly, I expect the event to boost the development of new battery technologies, as an alternative to Li-Ion cells seems overdue by now. And as for Samsung, they'll be fine. I just hope they regain people's trust with quality, well-developed products, not with an increased marketing budget.

Peter K.

The damage is done, but I personally believe that if anything, Samsung will definitely learn from its mistakes. Its next major smartphone launch, which will definitely be the Galaxy S8, must be downright impressive and impeccable if Samsung wants to remain a driving force in the smartphone industry. I believe this will indeed be the case, and if anything, it makes me genuinely excited! History shows that Samsung really raises the bar when it's "hungry."

Fingers crossed.

Ray S.

Samsung saw an opportunity to step on the gas and pull ahead of its rival this year, but what eventually happened was that it lost control and spun out. The 2016 grand prix is utterly lost for Samsung. Mistakes, even as big as releasing an exploding phone, do happen, but the biggest red flag for me was in the disgraceful way the company handled the recall process and its (lacking) support for those who had their properties damaged, or their lives threatened, by its rushed product. It's clear: Samsung has hit the big red Panic button, and is now scrambling to minimize the imminent damage posed to the company image, rather than be concerned with the long term and actually show some true care and support for its customers.

Stephen S.

There's no denying that Samsung screwed up here, and as many have already noted, the company's mistakes went far beyond simply selling phones with such a defect, and were compounded by poor response after poor response as awareness grew of the extent of the problem. For a smartphone manufacturer of Samsung's stature, that it didn't have (or maybe worse, failed to correctly execute) a well-realized plan for reacting to a disaster of this nature and size is nothing short of embarrassing. 

But now I'm most curious about what it plans to do next. Will we see Samsung back away from its big emphasis on waterproofing on recent models, a move that makes repairs especially difficult? If this were the Note 4, with its readily removable battery, the story may have played out much differently – and almost certainly with a more favorable ending for Samsung. Perhaps dialing back its handset design would be an overreaction, but given the massive scale of this blunder, I wouldn't be surprised if it's one Samsung's considering.

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh



1. Carl3000

Posts: 240; Member since: Oct 11, 2014

There are no women here at PF?

4. neops

Posts: 297; Member since: Jan 28, 2014

This is a men's world By the way what saved the S product line is that the note 7 was a separate one. The worst of the withdrawal of the entire device would definitely have been avoided if the battery was removable. It would simply be a battery recall and save billions

35. TerryTerius unregistered

That is assuming the battery was the issue. Which it doesn't appear to have been.

29. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

If you were a woman, would you work with them? No the smart women are at Android Authority. There nothing here but iPhone loving fanboy writers who hate Samsung. Women don't associate with haters!

31. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

You're free to leave and go to sammobile.

36. AlikMalix unregistered

Techie, your sentiments always stink!!!

3. ebilcake

Posts: 1231; Member since: Jul 16, 2016

It's a shame because the Note 7 was one of the best, if not the best phone released this year and there is very little to replace it that doesn't compromise on something. Hopefully Samsung will let us know their findings soon as everyone, haters and fans alike want to know the cause. I've never owned a Note device, other than the stylus I never really saw the point after the Galaxy S launch, they should all be launched together.

5. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

Note 7 is the best device, on paper and paper only. If you want to judge it in practical aka reality. A device that prone to explode is not a best device no matter how much you argue on paper

8. TerryTerius unregistered

Pretty sure they meant from a featureset or deisgn standpoint, or whatever other metric they had in mind. Nobody would say that explosions are a positive. Don't be intentionally dense.

11. ebilcake

Posts: 1231; Member since: Jul 16, 2016

Did this really need to be said? should be obvious what is being implied here. Nobody is saying exploding phones are a good thing.

6. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

"The Note 7 fiasco is the result of negligence and manic productivity schedules so typical of large, overly resourceful corporations" this a hundred times. Good read.

7. NicAngel unregistered

Who gives a f**k about what iPhoneArena thinks about the situation!

9. TerryTerius unregistered

There's no real reason to be so upset. Jesus. I don't really care for the endless opinion pieces & repetitive articles either, but still. Relax.

16. mrmessma

Posts: 271; Member since: Mar 28, 2012

You apparently, as evinced by your reading and subsequent commenting on said article.

12. sachouba

Posts: 267; Member since: Jun 08, 2014

So much hatred and ignorance in this article. I certainly understand that you are journalists and not engineers, but identifying the cause of an issue that concerns less than 1 device out of 10 000 isn't easy. On top of that, dozens of customers pretend that their Note7 exploded even though it is false, which makes it even harder to find the cause of the explosions. A similar issue would be a program containing 100 000 lines of code which doesn't work 1 time out of 10 000 but doesn't give you the type of error that happened, while the user of the program doesn't tell the truth about his usage. How could a developer find the origin of the bug with this kind of information ? Finally, the battery probably isn't the cause of the explosion (or at least not the only one), so a removable battery wouldn't have changed anything.

18. stevenRN

Posts: 1; Member since: Oct 21, 2016

It's called product testing. I know you want to apologize for Samsung but there is very little ignorance in the article but much in your comment. The problem (as indicated in many of the various authors comments) was not the Note 7 catching fire but the SECOND recall. Imagine you had a million line program and 1 time out of a thousand, it didn't start up correctly. As a programmer, you pinpointed the problem to 5 lines of code and with absolute confidence said "THIS IS THE PROBLEM". You roll out a new build and it didn't fix the issue That is the debacle. BTW: I diagnose exactly this type of thing for a living and I truly understand how difficult it is. I also knew they didn't find the issue when they re-released the phone 2-3 weeks later. Sloppy.

20. RoboticEngi

Posts: 1251; Member since: Dec 03, 2014

And if they found a problem with the battery that can cause the FIRE, NOT EXPLOSION? And they tested for that error fine? And never knew there were something else lurking deeper ? It is so freaking easy to be all knowing here after......

30. sachouba

Posts: 267; Member since: Jun 08, 2014

They may have found 1 cause of explosion, or at least an issue that could provoke this kind of accident. Otherwise, they wouldn't have sent back fake "safe phones" in the hope that the problem would be fixed by itself. I don't know how you could be sure that Samsung wouldn't have entirely fixed the issue. Since your job seems to be linked with this kind of issue, don't you agree that 1 out of 10 000 devices is a frequency that is very low for an industrial problem ? I am pretty sure that more than 1 out of 10 000 Note7 don't even work out of the box or have a major issue (a camera which doesn't work, a display that doesn't light up...).

14. dimas

Posts: 3422; Member since: Jul 22, 2014

Get out of the way note 7, there's a new explosive star right now. Again, I am not taking sides here. There must be really something wrong with their circuit designs for the flagships. Lg, huawei and the rest of less popular phones will surely take the cake home if this trend will continue on samsung and apple.

15. dimas

Posts: 3422; Member since: Jul 22, 2014

I was wrong with huawei, it is not a lesser popular phone.

17. Jovada

Posts: 2; Member since: Oct 21, 2016

Hi all, I've mine disconnected in my office waiting to go to Portugal to ask for the refund. I've bought 3 Note 7, Samsung can easily confirm tree registered on my account. I'm portuguese but working in Angola and the first one, Duos version, I bought from a local o bought it in USA on Amazon and did bring it here, faulty one on firts recaal, I've return to the person who sold it to me and receive refund. Second one, bought from a guy in Portugal on my holidays who told me that it was bought via also Amazon and it was a Duos faulty unit on first recall, he gave me the original invoice and told me I could my self ask for the refund, because I was very few days on holidays and really needed the phone I decided to make my self the exchange, big mess, when I called Samsung support in PT they told me that they had allready reach a signed agreement with the guy o sold it to me, payed him and he should had return the Phone, big mess, the guy didn't answered my calls anymore neither to Samsung support could reach him, becasue I'm a honest person, I've return the phone to Samsung, they can confirm it, without receiving any money or exchange because the guy o sold it to me was a bandit, yes, I was honest but also stupid you might say, lost 750€ this time, report all this to Samsung by email but until today no help or solidariaty from them, but my mind is clear because I'm honest. Third Note 7, normal version, bought second and from a guy who had allready exchange it on the firts recall via Samsung official store, green battery icon, exchange proof, good IMEI... meanwhile I came back to Angola happy with my new good Note 7, after 4 days, second recall and out production... this day I was very sad, first for my unlockiness, second because as a big Samsung costumer, I was without my phone again... Another problem, in Angola there are no Samsung stores so I will be back to Portugal only in December and I've the risk that it will be out of time to get the refund for it or worst, if the authorities get the hands on it on the airport, bye bye refund and another 750€... what a mess, I feel I'm the most unlockiest, dumm and sad Samsung costumer, Why? Just because I'm a honest real Samsung fan, Samsung, I can prove all this and most of the things you can check on my Samsung account and support... since the Firts Galaxy S9000 you can see that I've owned all flagships until now, apart from the Note 7, I've two S7 Edge and one S7 and I think I deserve some solidariaty from Samsung, doesn't I? Shamely I feel dumm for the first time just for the fact I'm a big samsung Fan and costumer... I've lost money, time and consideration to Samsung, because of this and now following this thread, the SPen, Iris scanner aren't paying me the 1500€ I'm loosing now so the alternative is any flagship that doesn't have the brand SAMSUNG written on it, bye Samsung...

24. sissy246

Posts: 7129; Member since: Mar 04, 2015

Sorry this happened to you but another reason why anyone should not buy any phone off of Amazon or ebay or any Web site that has no store that you can not walk into and return it your self. But I guess saving a $100 to $150 is just not worth it to me.

19. RoboticEngi

Posts: 1251; Member since: Dec 03, 2014

OMFG I'm gonna be this iphonearena or apple PR writing here?

21. ph00ny

Posts: 2069; Member since: May 26, 2011

"We still don't know what exactly happened with the Note 7, and Samsung, as well as the relevant federal agancies are still investigating" Yup exactly... As for paying for or not paying for property damages, how do you guys know that this is or isn't happening? Typically reimbursements for incidents like this are usually tied together with NDA. As for recalling, would you guys just recall right away at the first sight of the problem without investigating a little? On that same sense, i hope you guys are prepared to write billion other articles about various different phones not getting recalled at the first sign of issues

22. McLTE

Posts: 922; Member since: Oct 18, 2011

I have a question: Does anyone even care what a bunch of writers (I won't call them journalists) think about the Note 7? It's pretty clear they can't write worth a damn, and when we get opinionated after opinionated articles, they lose all credibility as journalists for me. It is humorous coming here and seeing all the grammatical errors. "lack of intracompany communication and robust quality assurance procedures that don't prioritize production deadlines" Nice double negative here. It's interesting how they bash how Samsung handled the recalls, which I can't completely disagree with. It wasn't handled well. But honestly.. would Apple have handled it any better? I don't think so. I think if this was an Apple issue, they would have gone silent, blamed the users and dragged it out for a very long time before admitting any issue. I would not be surprised in the least to learn that none of these top companies have a real plan in place for such a monumental recall. To them, it's an impossible thought. One thing I do agree with in these articles - I believe the entire phone industry will wake up and start looking hard at their production/testing processes. I believe they will also start pushing new, safer battery tech very hard.

23. sissy246

Posts: 7129; Member since: Mar 04, 2015

Well said +10

26. FlySheikh

Posts: 444; Member since: Oct 02, 2015

You couldn't have said it any better.

25. Psykotik_Dragon

Posts: 84; Member since: Dec 21, 2013

Everyone always assumes that testing was picking up the device, glancing at it & saying "yup this one's perfectly fine". There are TONS of tests on the prototype units before they even START the mass production of a device. Not to mention the random checks every X number of batches to make sure that everything is still on track to their plans/specs. Tests are across the board almost every possible scenario it might encounter and most of those are still extreme visions of them. A scrape on the screen might cause a scratch, let's rub it on sandpaper to simulate hundreds of light scratches over time, maybe it could get tapped against a hard surface while it's in someone's pocket eg a table corner, let's tap something hard against the screen 10,000 times to simulate it and see how well it handles it, etc... In the end you can't test for LITERALLY everything or you would NEVER come out with a product. Something managed to slip by the incredible testing due to a very specific set of circumstances and now they're stuck testing to one of the worst things that could happen. "They suck, they didn't have a plan for a complete global recall of a device they spent so much time/money testing", who the hell does plan for the end of the world so to speak? Apocalypse nuts, that's who... how are they treated? Like they're crazy, because no-one SHOULD act like that. Get over it purple. Mistakes were made they scrambled to fix it as soon as they could, they're still trying to help people with their issue. I know a guy who works for them who's spent the last several weeks at the airport in our area helping international travelers with Note7s get a loaner device so they can go home while expediting their Note7 returns while they're here. Really think you could've done better? Then do it. Get an education, get hired/create your own company and setup a massive global recall plan then execute it without a single hitch in the process. When you're done come back and reply on this comment with your thoughts on it.

27. McLTE

Posts: 922; Member since: Oct 18, 2011

Paragraphs are your friend. When I see a literal wall of text, I can't bother to read it.

32. Psykotik_Dragon

Posts: 84; Member since: Dec 21, 2013

Then don't. Problem solved. Don't bother commenting if you don't care enough about the original comment your commenting on to even read it.

* Some comments have been hidden, because they don't meet the discussions rules.

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