Gameloft is reportedly overcharging Android customers

Gameloft is reportedly overcharging Android customers
According to Android and Me, Gameloft's online store has repeatedly overcharged Android users for their purchased games. The user who wrote the article purchased three Android titles, but was then charged four times for a single game on the following day. He was only made aware of the repeated billing because his bank flagged it as potential fraud.

Everyone has accidentally repurchased something, or mistakenly added too many of one item to their Shopping Cart, but this doesn't sound like an isolated occurrence. In response to a previous post about Gameloft's billing issues, another user shared a story about when his card was also charged multiple times for a single title. Even worse, Gameloft's customer service department didn't respond to him after multiple emails.

Comments made on the Android and Me article corroborate the trend. Some even admitted that this is why they have been driven to download pirated copies of Gameloft's titles. We don't want to accuse Gameloft of deliberately overcharging, but it wouldn't be the first time a company tried to overcharge their customers. Imagine how many users might not notice an extra $4.99 charge to their credit card.

At the risk of inciting our readers' wrath, we have to say that this is exactly why Apple demands such tight control over their App Store. Yes, they profit from app sales, but they also provide a credible/accountable mediation of both billing and downloads.

source: Android and Me

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6 Comments

6. Spilledbore unregistered

i have had the same problem, i brought 1 game and been charged 3 times, i have sent 3 emails and tried ringing there customer service, but evertime i ring i get a message saying out of hours and never get told when there open hours are, i have had no reply from there tech support for the constant crashing on my htc desire hd, by far the worst company on the app market

3. Sayantan Nandi unregistered

and they wont allow you to re-download a game you have already purchased,even if its on the same handset.i stay away from this developer for android needs.for iOS,its good that they are forced to sell in the app store only

4. Gregoru unregistered

In nokia's Ovi Store you can redownload (unlimited) any app you've bought once.

5. protozeloz

Posts: 5396; Member since: Sep 16, 2010

same thing with android market,you get the app you download as many times as you want and get all upgrades and fixes, but gameloft has its games on its webpage and not on the market (at least not that I'm aware of) so people that want games from them have to buy on their page...

2. rwrife

Posts: 32; Member since: Sep 25, 2009

Gameloft = Craploft, I've not had any good experiences with them. I've purchased several games from them and have nothing to show for it...either the licenses doesn't work or the game crashes and their tech support is worthless.

1. messiah

Posts: 438; Member since: Feb 19, 2010

Not an android issue as much as it isn't a pat on the shoulder for ios. It is a relatively well known third party that will more than likely claim "a in house software billing glitch". glitches..... Pretty sure ios can definitely relate to having ones or two of those, no?

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