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Galaxy Z Flip 4 user told green line issue is not covered by warranty

Published: Jul 18, 2023, 10:16 AM

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Galaxy Z Flip 4 user told green line issue is not covered by warranty

Galaxy Z Flip 4 owner Mritunjai Burman says his unit's display has developed a problem. Pictures posted by him on Twitter (as shown in the header image) show that there's a horizontal green line on the screen. He is from India and says that the company has refused to help.

We have seen multiple reports about similar problems on the Galaxy S20, Note 20, and S21. Based on the available information, those models started exhibiting issues after two years of usage. Last year, Samsung fixed many affected phones free of cost, including some which were out of warranty.

Burman says that his Galaxy Z Flip 4 is just five months old. He told SamMobile that he did not drop the phone nor was it water damaged.

When he contacted Samsung India regarding the problem, he was told that the affected part of the display was not covered by warranty. That does not make sense because Samsung's warranty is supposed to cover hardware and battery problems not caused by accidents, misuse, or spillage of food or liquids.

Although Samsung India has replied to his post on Twitter and encouraged him to reach out to them via a direct message, Burman says he did send them a message but is yet to receive a response.

I have found two similar complaints on AT&T Community Forums, so even though this might not be a widespread problem, something seems to be wrong with a few units.

That's a big deal for two reasons. Firstly, Samsung should ideally provide assistance in cases like these, even if the affected number of people is insignificant. Secondly, the Galaxy Z Flip 4 is a pricey phone. It starts at $1,000. Consumers don't spend this much on phones for them to exhibit issues like these months into the purchase.

Hopefully, Samsung will get back to the affected users soon and resolve the issue.

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Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials.