Galaxy Z Flip 4 user told green line issue is not covered by warranty

7comments
We may earn a commission if you make a purchase from the links on this page.
Galaxy Z Flip 4 user told green line issue is not covered by warranty
Galaxy Z Flip 4 owner Mritunjai Burman says his unit's display has developed a problem. Pictures posted by him on Twitter (as shown in the header image) show that there's a horizontal green line on the screen. He is from India and says that the company has refused to help.

We have seen multiple reports about similar problems on the Galaxy S20, Note 20, and S21. Based on the available information, those models started exhibiting issues after two years of usage. Last year, Samsung fixed many affected phones free of cost, including some which were out of warranty.

Burman says that his Galaxy Z Flip 4 is just five months old. He told SamMobile that he did not drop the phone nor was it water damaged.

When he contacted Samsung India regarding the problem, he was told that the affected part of the display was not covered by warranty. That does not make sense because Samsung's warranty is supposed to cover hardware and battery problems not caused by accidents, misuse, or spillage of food or liquids.

Although Samsung India has replied to his post on Twitter and encouraged him to reach out to them via a direct message, Burman says he did send them a message but is yet to receive a response. 

I have found two similar complaints on AT&T Community Forums, so even though this might not be a widespread problem, something seems to be wrong with a few units.

That's a big deal for two reasons. Firstly, Samsung should ideally provide assistance in cases like these, even if the affected number of people is insignificant. Secondly, the Galaxy Z Flip 4 is a pricey phone. It starts at $1,000. Consumers don't spend this much on phones for them to exhibit issues like these months into the purchase.

Hopefully, Samsung will get back to the affected users soon and resolve the issue.

Grab Z Flip 5 and save 20%; get Fold 5 and save 22%

Purchase a Galaxy Z Fold 5 or Flip 5 at the world's largest online retailer, Amazon. The 256GB Z Fold 5 currently sells at 22% off, saving you $400. The Z Flip 5 with 512GB of storage is now 20% off.

Galaxy Z Fold 5 (256GB): now up to $800 off with a trade-in

The Galaxy Z Fold 5 with 256GB of storage is available at up to $800 off with a trade-in at the official Samsung store. Right now, you can only save with a trade-in.
$999 99
$1799 99
Buy at Samsung

Galaxy Z Flip 5: save up to $500 with a trade-in

Trade in your old phone and get up to $500 off on a new Galaxy Z Flip 5. The epic deal is live at the official store and applies to the clamshell foldable with 256GB of storage.
$499 99
$999 99
Buy at Samsung

Recommended Stories

Loading Comments...
FCC OKs Cingular\'s purchase of AT&T Wireless