Some customers say that Verizon is offering them a new discount without making it clear that it will override their current discount. The new discount is lower than the old discount, and there's no way to revert to the previous offer.
I opened the app after getting the loyalty discount last week. It prompted me for $10 discount off my line so I hit accept. That overrode the $20, increased my bill, and support says there’s no way to revert.
—Sregtur, Reddit user, August 2025
And if that isn't enough to anger customers, Verizon has the nerve to email them that their bill has been lowered, even though their bill has effectively gone up.
Verizon is tricking customers into overriding their loyalty discount with a lower discount. | Image Credit - Reddit user EnvironmentalLog1766
The post is 100% correct. Support agent has no way to revert. It’s funny that after my $20 discount being replaced to $10 discount, I received an email titled as: “good news - your bill just got lower” while in reality my bill just got higher, up $10 per month.
—EnvironmentalLog1766, Reddit user, August 2025
Considering Verizon was allegedly going to remove loyalty discounts for all customers, having a lower discount is better than receiving no price cut at all.
What do you think of Verizon's decision to lower discounts?
A lower discount is better than no discount.
2.49%
It should be transparent about whatever it does.
47.26%
No bueno (not good).
50.25%
What some users may find even more infuriating is the mixed signals that Verizon is sending. The company has so far made no official comment regarding its presumed revised discount strategy. That might be because the company itself may be undecided and doesn't want to announce anything until it has decided what course of action it will take.
One customer says that something similar happened to them last year, and they were able to get their previous discount restored by complaining incessantly to Verizon. They still ended up leaving as the experience left a bitter taste in their mouth.
While it's totally up to Verizon to decide whether or not it wants to offer discounts, it should be transparent about its decisions, especially those that involve lowering discounts and making it look like the customer agreed to them.
Verizon has been paying for its unpopular decisions by losing customers, but the company doesn't seem to care about letting go of users finicky about price.
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Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials.
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