Disappointed WP7 developer grabs Microsoft's attention

Disappointed WP7 developer grabs Microsoft's attention
This is the story of Danniel Tuppeny, a UK based software developer who fell under Microsoft's spotlight after expressing his frustration from Windows Phone 7 in a recent post on his personal blog. Being a loyal fan of Microsoft's mobile software platforms for about ten years, Daniel could hardly wait to witness the debut of WP7 smartphones on the British market, but eventually felt somewhat disappointed that Microsoft didn't seem to have delivered an “iPhone killer.”

Despite finding WP7 to be a great platform, Daniel was on his way of abandoning it in favor of the competition from other software giants. From his point of view, the most notable reason for moving away from Windows Phone was Microsoft's underwhelming marketing campaign in the UK, which did not build even nearly enough hype around WP7 smartphones. Daniel also outlined a number of issues with the operating system's performance such as unexpected drops during Bluetooth connections and bugs that prevented him from sending text messages to some of his contacts.

Daniel's article quickly grabbed the attention of online communities and even got reposted a number of times here and there. After his post reaching tens of thousands of views, it didn't take long before he got a call from MS representatives for a little talk. The feedback that Daniel gave them did not seem to have been viewed as offensive in any way and chances are it was taken by Microsoft quite seriously. It was admitted that WP7's launch had not been that spectacular due to a much lower budget in comparison to what was being spent on marketing in the U.S. and that Microsoft was guilty of not delivering software updates for its mobile platform in a timely manner.

It looks like software companies are looking for feedback from any direction nowadays. If you are also feeling that something is not quite right with your mobile OS of choice, do not hesitate to share it with the world. How about starting with leaving us a comment below?

source: Danny Tuppeny via wpcentral

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19 Comments

1. Prices India unregistered

Prices India Despite finding WP7 to be a great platform, Daniel was on his way of abandoning it in favor of the competition from other software giants. From his point of view, the most notable reason for moving away from Windows Phone was Microsoft's underwhelming marketing campaign in the UK, which did not build even nearly enough hype around WP7 smartphones.

2. DontHateOnS60

Posts: 872; Member since: Apr 20, 2009

I would have dumped it since it's missing too many features.

3. JeffdaBeat unregistered

Microsoft has an awesome OS, but you can't just settle on your debut. They should have been going the way of Android when it first started...updated every few months at first to get your platform up to speed and then slow do and do the major Apple updates every year. I just don't understand how a company like Microsoft can mess something up like this, especially after they came out with a pretty strong OS. Balmer needs to go. I never thought a CEO could have such a huge impact on a company just because there are so many other moving parts. But my God...Microsoft just isn't the same without Bill Gates. And look at Sprint from the time Gary Foresee left and Dan Hesse came in. They need someone new.

4. jgcaap

Posts: 42; Member since: Feb 22, 2011

i cant agree with you. I think Balmer is giving microsoft a new look, something wich with bill gates we didnt have. But i agree with you updates are welcome . But i believe this will change microsoft is going to give some big steps foward :)

11. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

As Bill Gates commented when the original iPhone was released (I am paraphrasing) - why couldn't we (MS) have developed something like that???? The CEO does have an impact (look at how Gates' was able to push MS into dominance of the X86 PC world). One more point for those who doubt that CEOs make a difference - check what happens to Apple's share price each time Steve has a medical crisis.... Balmer needs to move on. The challenge for MS is who do you replace him with? Balmer 2 would be as bad as Balmer 1.

5. aaronxperience unregistered

Great technology has never made a great product. it's always been about great marketing and exposure, with the quality of the product being secondary. It's unfortunate, but true, and you would have thought that MSFT, who pretty much built their company on amazing distribution and marketing (not the most innovative products), would know this better than anyone else. Without some serious international push, and re-emergence as a visionary leader, I just don't see them being a viable top 3 player in mobile. Seems too much like a "catch-up" strategy these days...

16. corps1089

Posts: 492; Member since: Jan 20, 2010

agreed! I have always went with the higher specced & quality gaming systems with a statistically higher quality game library, only to see the platform die early from lack of adoption: example: Dreamcast. I always think that others will see the merit in buying the best system with the best games, but I am constantly disappointed when they inevitably do not. They buy cr@p a commercial tells them to buy, and then have the nerve to claim thier choices are better with the same mindless fervor they exhibited in making the purchase as if to cover up the fact they stepped in dogsh!t. What I am trying to say is that marketing seems to be too powerful for the lemmings to resist and I am bitter from my losses! You would have thought Ms' $1B outlay for marketing was good enough to outright buy WP7 some market share, but here we go again!

6. remixfa

Posts: 14605; Member since: Dec 19, 2008

well, hopefully they will push the first major update shortly as promised and then redo an add campaign with the new features in tow. the OS is great, its just missing features right now. MS took a golden opportunity to rebuild a brand empire and is waisting it.

7. dizzleTheKid unregistered

I an fed up with motorola locking bootloaderr and att locking hsupa. Come on now its like they teamed up to really ruine something potentially amazing

8. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Motorola doesn't lock bootloaders on a lot of devices; they're probably the most easily rooted phones out there. And while I do agree that it sucks that the Atrix is locked at the moment, this wasn't the comments section to air that complaint.

13. Eric unregistered

And this has anything to do with this article how?

9. Sniggly

Posts: 7305; Member since: Dec 05, 2009

*le gasp* the grand evil itself, Microsoft, actually LISTENING to customers?!?!?! Whatever shall we do?! And Apple does...what now? "There's nothing wrong with the iPhone. Hold it correctly." Oh, that's right.

10. snowgator

Posts: 3614; Member since: Jan 19, 2011

I realize I am probably way to optimistic, but the thought of Microsoft calling this guy to get his opinion gives me a lot of hope for future of this platform which I think is a promising, enjoyable experience. I really like the OS, the lay out, the degree they are getting after their app store, and the devices that they are starting to get on the market. A little consumer opinion might make this a top notch competitor. Now, if only they can get the sales into the double digit %.....

17. corps1089

Posts: 492; Member since: Jan 20, 2010

I would that MS would fall over themselves to make nice with everyone and practially give phones away justto make sure that everyone plays in an ecosystem that they own. convergencey will make mobile is the future of well, just about everything, so MS should spend every last cent to make sure they are at the core of everyone's experience!

12. shafboy

Posts: 179; Member since: Sep 26, 2010

I use Windows Phone 7 and I like it, the animations keep me interested for now...

14. Jorge unregistered

I think WP7 is a great addition to the market. But where is the phone with dual core processor and 4g. Why does it seem that Microsoft always falls a step behind when putting a product out. Put out a phone like apple did with all the goodies and shut the competion up.

15. webOSdev2.0

Posts: 31; Member since: Jan 17, 2011

Jorge I agree can I get A phone with a ffc 4G an a dualcore processor

18. Guest unregistered

I have been using my N8 with a Wii controller hooked up to my plasma to watch hd videos, now that is cool. If Nokia and Microsoft can keep those features then I will be happy, otherwise I will not upgrade my N8, it is the perfect phone fo rme and does all i need on a multimedia level and I can just copy and paste rather than have to go through itunes ot other similar software, now that is restriction free...

19. sai unregistered

u can even do that in android

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