Best Buy closing 50 big box stores, adding 100 Best Buy Mobile locations
posted by Alan F. / Mar 29, 2012, 1:24 PM
Additionally, Best Buy is losing business to those who come into its stores to browse for merchandise, but then make the actual purchase through an online retailer like Amazon. These online stores do not have to collect sales tax or carry inventory at a number of retail locations like Best Buy does. And many popular Apple products can be purchased at the manufacturer's own stores.
Best Buy is running tests for what it calls "connected stores" in San Antonio and Minneapolis. These stores will concentrate on tech support and wireless connections, offer large new hubs for shoppers, redesigned checkout lanes, and a quicker way to pick up products purchased earlier. The retailer will boost spending on employee training by 40% and offer incentive for salespeople on the floor. When the latter was tried in the mobile phones department, sales took off. Best Buy wants to reduce its footprint by 10% in the coming years and bolster its online offering. On the other hand, with smartphones remaining a hot growth industry, the company will add 100 new Best Buy Mobile stores. These stores concentrate on mobile phones and tablets.
Posts: 820; Member since: Oct 19, 2011
BestBuy is overpiced anyways. No one is going to buy a phone from BestBuy, they are not even discounted that much.
posted on Mar 29, 2012, 1:36 PM 4
Posts: 7305; Member since: Dec 05, 2009
Overpriced compared to Amazon, maybe. And Amazon doesn't have our expenses. Compared to the carrier stores? We're often the same price or cheaper, sometimes by fifty or a hundred dollars. And we don't f**k around with mail in rebates. So how about you not make ignorant statements?
posted on Mar 29, 2012, 2:06 PM 9
Posts: 105; Member since: Oct 29, 2009
Best Buy does have pretty good prices on phones. Also, their return policy is great. The only thing I hate is getting an incompetent person who does not know how to change the contract date after you have returned a phone (yeah that happened). Moreover, Amazon's incredible pricing is usually only for completely new customers.
posted on Mar 29, 2012, 8:52 PM 2
Posts: 443; Member since: May 22, 2009
agentoj - This is happening to me NOW! I returned a galaxy note at bestbuy on the 14th in hopes to reserve my upgrade for the upcoming HTC One X. 2 days after returning it I heard about a delay regarding the processing chips for the one x so I just said screw the One X and tried to pick the Galaxy note up again. I couldn't get the phone and they told me my upgrade renewal wasn't fully processed and that it took 24-48 hours for it to finish. So 2 days later I go back trying to pick up the note and still can't upgrade. So now they tell me my wait is 2-3 buisness days. I've checked online to see if I'm eligible for an upgrade for weeks now and it still say I'm ineligible. Not only did they mess up my upgrade, they are leaving me in the dark with a bill I'm forced to pay for a phone line that isn't being used. Sweet right? I'm thinking about suing for a reimburstment of the cost it will take to either end the line (ETF) + the activation to add a new line or sue for the charges of the bill that I must pay for a line that can't have a phone! Either way, I shouldn't have to be put in this situation and is clearly Best Buy mobile department's fault. What do you suppose I do about it?
posted on Mar 30, 2012, 1:37 AM 0
Posts: 865; Member since: Sep 09, 2009
Best Buy should absolutely make this right, but if you've followed anything in the cell world, you shouldn't bet on any release date or feature until the phone is actually available. I love the folks that drool for some new phone and then want to sue because something that was rumored for it isn't included at release. Call your carrier and complain to them too.
posted on Mar 30, 2012, 7:22 AM 0
Posts: 5; Member since: Feb 20, 2012
how is it best buys fault? was there a problem with your note? no. did they botch the paperwork on your original purchase no. therefore it was your fault cause you brought a perfectly good working phone back because you wanted to wait for a phone that was later delayed? you kinda screwed yourself there bud. and just call up att and let them know whats going on. theyll straighten it up.
posted on Mar 30, 2012, 12:02 PM 1
Posts: 443; Member since: May 22, 2009
You guys must have it misunderstood. Best buy has a 30 day exchange period and a 14 day cancellation period. I only returned the phone and kept my upgrade which is a simple and common task (they've done this several times in the past). I returned the note because I didn't want it. Not because it was defective. Also, how would the fault be mine? Because I made a return? lol Thats preposterous. Every customer is entitled to a return period. The transaction was absolutely possible as I and many others have done this before. The representative screwed it up and two other employees including the manager have both confirmed that he must have done something wrong because my upgrade still has not been pushed back to be available to me. It has nothing to do with me wanting to save my upgrade for another phone. If someone with an upgrade due came into the store to upgrade and decided they didn't like the phone, they are absolutely entitled to a refund/exchange period. Processing the return and reinstating the upgrade eligibility is the responsibility of whom ever accepted the return. Its not my fault he processed the return without pushing back the upgrade date.
posted on Mar 30, 2012, 2:20 PM 0
Posts: 467; Member since: May 25, 2011
Price isn't everything. If you get a device and need to return or exchange it is a pain in the rear with Amazon. I can walk in to Best Buy no questions asked.
posted on Mar 29, 2012, 2:23 PM 7
Posts: 3; Member since: Mar 29, 2012
It's much easier to return or exchange product to Amazon compared to most online retailers. Amazon pays for the return cost of shipping. If you need to exchange a product, they will ship the replacement before you even send yours. People shop at online retailers because everyone knows how overpriced Best Buy is.
posted on Mar 29, 2012, 3:26 PM 0
Posts: 15; Member since: Jul 01, 2011
Right, So Best Buy goes the way of Circuit City, Sound Advice, Ultimate Electronics, CompUSA, etc., etc., etc. and what does that leave you with? Nothing BUT Amazon and buy.com. Stupid comment nnaatthhaannx2 !
posted on Mar 29, 2012, 2:46 PM 1
Posts: 832; Member since: Mar 08, 2009
This is the start of the decline of the next brick & mortar giant in consumer electronics. Circuit City tried to re-structure but failed, Best Buy in next. Times have changed, as the article suggests, customers are using Best Buy as a giant show room where they can browse for products, the buy online for less. With the boom of smartphones, consumers are more educated than ever, with the power of the internet in their hands, which allows them to instantly price check ANYTHING they see at say, Best Buy. Best Buy is the last of the big boys, unfortunately, HH Gregg completely misread the market and expanded at the worst time, when the economy was in decline, thinking they would capitalize from Circuit City's fall, they will be gone soon too. At least it looks like these companies have finally realized that the future lies in mobile products, such as iPads, tablets and smartphones etc...The only problem is, most of these products carry very low margins, with the exception of connected devices that carry a contract. Another obstacle is the cost of wireless data to consumers today. Sprint is the only carrier offering unlimited data which is where I think the future will lead. Unfortunately, those great LTE speeds from AT&T & Verizon wont mean much if they are expensive and are very limited. It will be difficult to convince consumers to adopt a connected mobile device with costly / low data caps. We shall see how this all shapes up, but, if I were a Best Buy investor, I would get rid of that stock ASAP. Let's hope they can adapt to the market as quickly as mobile companies like Apple are defining it.
posted on Mar 29, 2012, 11:40 PM 1
Posts: 1112; Member since: Nov 18, 2010
Best Buy has good prices and their selection is good. Some of the people working their need to be decked in the head.
posted on Mar 29, 2012, 2:53 PM 2
Posts: 280; Member since: Mar 03, 2009
Agree. Some of the employees that work there are either ignorant or under trained about the departments they work in. I have, however, gotten a few really friendly and knowledgable folks. Sucks for the people who will lose their jobs.
posted on Mar 29, 2012, 3:00 PM 2
Posts: 26; Member since: Feb 08, 2012
for the best deals on phones you have to go to target mobile
posted on Mar 29, 2012, 2:04 PM 2
Posts: 5; Member since: Mar 28, 2012
I always have like 50 people in blue shirts harassing me as soon as i walk in. they are very overstaffed. thats why they are losing money. its getting worse than gamestop.
posted on Mar 29, 2012, 2:05 PM 0
Posts: 7305; Member since: Dec 05, 2009
Well, what do you prefer? Fifty people asking you if you need help or fifty people ignoring you? We're not psychic, it's not like we all know that you've just told one of us to leave you the he'll alone. Also, if by overstuffed you mean one or two people per department, yeah, I guess we are.
posted on Mar 29, 2012, 2:09 PM 2
Posts: 19; Member since: Oct 22, 2011
Get out while you're enjoying your job. I left my job as the top mobile rep at my location last year and I'm running a Verizon store now. I'm getting paid far better to do it (earning commission on sales that you work your rear off for isn't an evil thing, contrary to what your current training would have you believe), and my customers are happy that they don't have to enter a human zoo to be taken care of. Use your experience to your advantage. Best Buy will continue to drain you dry and underpay you.
posted on Mar 29, 2012, 9:09 PM 0
Posts: 242; Member since: Feb 10, 2012
Not to surprised. Brick and mortar business have been on the decline since the rise of the e-commerce industry. Case in point - Circuit City for those of you who remember here in the US.
posted on Mar 29, 2012, 2:20 PM 1
Posts: 3991; Member since: Jan 04, 2012
Though Circuit City (in name at least) got purhcased by Systemax, TigerDirect's parent company, and, to my knowledge, still offers online shopping
posted on Mar 29, 2012, 3:01 PM 0
Posts: 620; Member since: Mar 13, 2012
I like Best Buy. The store is clean and bright. They have good prices on DVDs. The items I do buy from them are usually sale priced items since they tend to be a little high. But if something breaks and I need a replacement right away, I go to BB. I'm tired of going to other stores only to find out they don't have what I need. I'm willing to pay a little more for the convenience.
posted on Mar 29, 2012, 2:28 PM 2
Posts: 1770; Member since: Oct 18, 2011
Fry's is better anyway, I predict Best Buy to be the next Circuit City
posted on Mar 29, 2012, 3:05 PM 1
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