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Blu releases Android update that bricks phones, forcing users to lose their data

Blu releases Android update that bricks phones, forcing users to lose their data


Blu Products, the Miami-based company known for selling affordable Android phones in the US (and not only), today released a software update that's angering a lot of users.

 

According to countless reports found on Reddit and other forums, the update in question was sent over the air to owners of the Blu Life One X2 (a mid-range handset launched last year for $200). By the looks of it, all those who've downloaded the update couldn't finish installing it. That's because, to finish the update, the phone asks for your password, but - likely because of a major bug - it won't accept it, no matter what, so the device remains stuck on a login screen. This renders the updated handsets useless.  

 

There is a fix to the problem, but not a pleasant one. According to multiple Life One X2 owners who've managed to talk to Blu's support team, the only solution to unbricking the phones is doing a factory reset. This, however, means all data that's not backed up will be lost, so it's understandable that customers are quite unhappy about how the affair is being dealt with.    

  

This issue appears to be affecting Blu Life One X2 owners not just in the US, but also in various other countries around the world. For now, it's not clear if a proper fix is coming anytime soon, or if the problem is exclusive to the Life One X2. 


Update: On Facebook, Blu says it's "currently investigating and trying to fix the issue."

 

Do you own a Blu smartphone? How's your experience with software updates on it?

 

sources: Reddit, iFixit, Facebook (Blu Products) 

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