Apple's iOS support app leaks?

Apple's iOS support app leaks?
Leaked screenshots reveal that Apple is working on an iOS support app in order to take the pressure off the Genius Bar at Apple Stores. The screenshots were leaked by Sonny Dickson, who has become known for leaking parts of unannounced iPhone models. What the screenshots show is that the app will tie in to a user's Apple ID, and all of the Apple devices that are linked to that ID.

The leak reveals that the user can type in the issue he is having with his iOS device to receive some printed hints on how to fix the problem. If the issue is something that is beyond the scope of the app, the user can chat with an advisor via text, or schedule an appointment with a nearby Apple Store. It isn't clear if this app will come pre-installed on iOS devices in the future, or if it will have to be downloaded and installed from the App Store. Another possibility is that this will be a feature added to the current App Store app. The latter can make an appointment at the Genius Bar of the closest Apple Store if your device has a problem, but that is about it.

If the images are legit, it looks like Apple is serious about lightening the load on their dedicated Apple Store employees. After all, even Geniuses need to rest their brains every now and then.


source: @sonnydickson via uSwitch, RedmondPie

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30 Comments

1. cnour

Posts: 2305; Member since: Sep 11, 2014

Google and Samsung will prepare an Android like app in the next Android update. Apple did, the others follow.

2. TyrionLannister unregistered

I think Samsung already has one. And it's not a new thing by any means. Even fast food chains have this.

4. neela_akaash

Posts: 1239; Member since: Aug 05, 2014

iSheeps are FROGS OF A WELL. they don't even seen that what's happening in smartphone technology. either it's hardware or software.....

6. SSJSim

Posts: 12; Member since: Oct 17, 2014

Right?! It's either hardware or software with phones, sheesh. I had this guy telling me about peanut butter and jelly sandwiches that it's either peanut butter, jelly or the bread. No innovation at all.

8. cnour

Posts: 2305; Member since: Sep 11, 2014

Sorry but I forgot to say that the next Android will be in one year, hahahahaha....

12. meanestgenius

Posts: 21325; Member since: May 28, 2014

See comment #11 and then bow head in shame and de-activate your account. You give Apple fans a bad name.

9. 99nights

Posts: 1152; Member since: Mar 10, 2015

He is an oblivious troll. Doesn't know what he's talking about and just spews nonsense.

11. meanestgenius

Posts: 21325; Member since: May 28, 2014

Samsung has had such an app in play since 2013: http://m.androidcentral.com/samsung-uk-launches-my-galaxy-app Google also offers something similar already. An online Help Center, that includes the Android OS, as well as many other Google offerings: https://support.google.com/ I suggest you revise your false statement, and do some research before commenting to avoid looking foolish. You are truly the reason why Apple fans get such negative names placed onto them.

13. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Lol you shut him down +1

14. meanestgenius

Posts: 21325; Member since: May 28, 2014

I can't stand iFanatics like him. This dude just posts to try and make Android look inferior to iOS, all the while spewing BS with absolutely no facts to back himself up. Both OS's have pros and cons. He should just use what he likes and quit it with the trolling.

15. vincelongman

Posts: 5601; Member since: Feb 10, 2013

Also Google have a support app for the Nexuses toohttps://play.google.com/store/apps/details?id=com.google.android.apps.cavalry Same for Moto and Sony Most Android OEMs probably already have this

16. cnour

Posts: 2305; Member since: Sep 11, 2014

These apps need another app for support due to the lags that appear once you use them. Hahahahaha....

20. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

That's a lot of laughing you're doing there. It's so nice that you can so easily amuse yourself. But don't worry, with enough progress on your part they might rollback the dosage, take off your helmet, and you can rejoin society and find others to laugh with. So that's something to work towards.

21. meanestgenius

Posts: 21325; Member since: May 28, 2014

The more you comment, the more you prove why Apple fans (like you) are so deserving of the names i$#33p, fanatic, blind worshipper, and many others. Congratulations.

22. meanestgenius

Posts: 21325; Member since: May 28, 2014

And I see you've yet to provide a counter-link or shred of proof to disprove what I posted. Pathetic.

27. surfboarder

Posts: 168; Member since: Nov 17, 2015

Shows Apple quality if the Genius Bar is so busy! lol lol Apple brags on records sales but FAIL to say how busy the Genius Bar is to fix all the i junk!! Great post cnour!! +100

18. joevsyou

Posts: 1091; Member since: Feb 28, 2015

lol this isn't a new concept... tons of companies already have a support app

19. Plutonium239

Posts: 1138; Member since: Mar 17, 2015

Microsoft has had one since February.

24. Plutonium239

Posts: 1138; Member since: Mar 17, 2015

For Windows 10 mobile.

26. rick_mobile

Posts: 358; Member since: Dec 13, 2010

it's ridiculous the amount of support apple devices need. there is always something breaking. SMH

3. peace247 unregistered

It's in Motorola too.... For ages...idiots isheep like him make me hate apple

10. 99nights

Posts: 1152; Member since: Mar 10, 2015

Idiot isheep like him don't even know about anything until it comes to the iphone. Than it's pure innovation.

5. tacarat

Posts: 851; Member since: Apr 22, 2013

I'd say it's a great idea except the Apple lovers that could use the app are technophobic. The types on this site don't need it.

7. Lycan155

Posts: 254; Member since: Nov 24, 2013

Great ! Love the support from apple , guys im currently having an issue with my 6s the battery indicator is not moving sometimes , its like stuck not going down or up properly . Is that an issue with ios 9.1 or hardware problem ?

17. B-power

Posts: 258; Member since: Feb 22, 2014

I already have this kind of app. Its literally called help.

23. darkkjedii

Posts: 30781; Member since: Feb 05, 2011

Cnour, why are you trolling yo? I've never known you to do that.

28. 99nights

Posts: 1152; Member since: Mar 10, 2015

Sarcasm doesn't really work on the internet.

29. surfboarder

Posts: 168; Member since: Nov 17, 2015

It depends but it can, constructive criticism!!!

30. Hexa-core

Posts: 2131; Member since: Aug 11, 2015

You troll as well

25. surfboarder

Posts: 168; Member since: Nov 17, 2015

This just goes to show how Apple sucks and to relief Genius Bar stress?? Gee so busy obviously apples quality sucks doesn't it!!! That's the proof all ya need!!! And a app for that and the bogs in the app too LMFWAO!!!

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