Apple to investigate social media claims of swollen batteries on the iPhone 8 Plus

Apple to investigate social media claims of swollen batteries on the iPhone 8 Plus
With a pair of claims disseminated over social media pertaining to swollen batteries found on the Apple iPhone 8 Plus, the company is going to take the time to investigate the phones, the batteries and anything else it needs to examine to make sure that it has a legitimate theory about the circumstances surrounding the incidents. At least one of the social media posts included pictures showing that the battery swelling pushed the phone's screen right out of its housing.

In one of the examples, the owner of the phone said that the swelling occurred while he was charging the handset using an official Apple cable and power adapter. According to the second iPhone 8 Plus owner with a swollen battery, his phone came straight from Apple with the screen popped out and the cell inside the phone blown up to a multiple of its normal size. Apple's decision to investigate the swollen batteries is not out of the ordinary. According to someone in the know about Apple's policies, the tech titan routinely examines even older iPhone models that are presented with a swollen battery.

Coming just about a year after battery issues torpedoed the Samsung Galaxy Note 7, forcing Samsung to recall the phablet twice before taking it off the shelves for good, some are quickly attempting to connect the swollen power source inside the iPhone 8 Plus to the cells that were inside the Galaxy Note 7. However, unlike Sammy's 2016 high-end phablet, the number of affected iPhone 8 units is well within the normal failure rate for lithium ion batteries. The Galaxy Note 7 failure rate was 1 in 20,000 units while currently we have just two iPhone 8 Plus units involved out of millions produced. For now, there is absolutely no connection between the Galaxy Note 7 and the iPhone 8 Plus.


source: @Magokoro0511 via AppleInsider

Related phones

iPhone 8 Plus
  • Display 5.5" 1080 x 1920 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A11 Bionic, Hexa-core, 2390 MHz
  • Storage 256 GB
  • Battery 2691 mAh(21h 3G talk time)

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91 Comments

1. rick_mobile

Posts: 358; Member since: Dec 13, 2010

How dare apple sells these low quality products... *grabs popcorn*

34. Scott93274

Posts: 6033; Member since: Aug 06, 2013

Yeah! Pickle Rick!!!

39. cheetah2k

Posts: 2256; Member since: Jan 16, 2011

N7gate all over again.. Sucks to be Apple

44. cnour

Posts: 2305; Member since: Sep 11, 2014

Stupid sheep alert.....

51. seret6

Posts: 279; Member since: Aug 14, 2013

Battery Gate?

58. trojan_horse

Posts: 5868; Member since: May 06, 2016

It'll be mind-blowing if this issue becomes widespread and turns into similar fiasco of the Note7.

59. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

The note 7’s battery fiasco is actually based on stupid hysteria like this. If you ever worked for a warranty department of these companies, you’d see swollen batteries every day.

89. uncle_gadget

Posts: 1050; Member since: Sep 20, 2017

Just like if you work at a car repair shop you will see which brands come in the most vs others. But none of us do, so the point is kinda moot. The difference though is, the Note 7 issue was found before too many phones could be sold. They had only sold about one months product worth of phones. While Apple has likely already sold at least that many. For one, if you open a box of a brand new phone, and the box itself is not damaged and you open it and the phone is damaged, no matter how much you paid or what OEM it is; its a disgrace. I can't tell if its a battery issue. It appears there is lottle is no adhesive holding the display. Considering most of the iPhone 6/6S/7's ive seen selling online, many of them have had the display spliting from the shell. That in itself is a bad design. How battery are suppose to work is, if they are punctured or defective, the plastic around them is suppose to prevent fire/explosion, unless the foil is torn. The battery should swell to where the foil is at bursting point. But once the battery has failed, it should only swell so much. The Note 7 battery was defective in that the foil didn't do its job in containing the battery, which resulted in the foiling breaking open and fire happening.

71. sgtdisturbed47

Posts: 966; Member since: Feb 02, 2012

Attaching the word "gate" would only be appropriate if Apple tries to hide the problem or ignore it altogether. Since they aren't, and this won't be the disgusting Note 7 fiasco, I wouldn't worry too much about a couple of defective batteries.

83. bleela

Posts: 6; Member since: Sep 18, 2017

They call it "Split Gate"

77. RebelwithoutaClue unregistered

Hahaha pot calling the kettle black here.

80. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Thank you for alerting us with your presence.

45. yann

Posts: 614; Member since: Jul 15, 2010

Swollen.... How "gentle" they forgot to use the right word - BOOM! In the original article, the woman said the she was in the other room, when she heard "a big boom"... And she is Apple fan since iPhone 4. iPhone arena.

49. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

Wait, has the sentence, "You're charging it wrong" or "You're buying it wrong" been taken? If not, I'd like to apply it here.

74. Scott93274

Posts: 6033; Member since: Aug 06, 2013

I will admit that it is concerning, though I have reservations about if it is even battery related, for example, one of the two reported devices was shipped to the customer in the current state, the phone had yet to even be powered on, other media outlets are claiming that it is not battery related, but simply due to poor adhesive. All I know is that I was paranoid for the longest time that the back glass panel on my Nexus 6P was going to shatter because of similar reports and that was never the case. So let's be reasonable and wait and see if the issue is impacting more than just 2 out of several million handsets sold.

57. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

Actually, all products being sold to consumers are low quality product.

90. uncle_gadget

Posts: 1050; Member since: Sep 20, 2017

not true!

72. osterrich21

Posts: 186; Member since: Apr 14, 2017

Chinese smartphones have more quality than IPhone. Fact!

2. yalokiy

Posts: 997; Member since: Aug 01, 2016

"The Galaxy Note 7 failure rate was 1 in 20,000 units.." Where is this data from?

3. cmdacos

Posts: 4200; Member since: Nov 01, 2016

Fakenews.com

37. tangbunna

Posts: 480; Member since: Sep 29, 2016

from trump concert dude

81. applesnapple93

Posts: 304; Member since: Jan 06, 2016

good try

13. NickHill

Posts: 388; Member since: May 07, 2016

Why did they compare it with the Note 7? PhoneArena just wants to praise Apple and slam Samsung all the time.

26. Nopers unregistered

Because it’s a very similar issue. The Note 7 battery swelled and then burst into flames, the iPhone 8 battery seems to have just swollen.

4. abdoualgeria

Posts: 928; Member since: Jul 27, 2015

Hahahahahahahahahhahjdhsjahahahahahaa

5. abdoualgeria

Posts: 928; Member since: Jul 27, 2015

#BatteryGate #SplitGate #NotchGate #faceGate .....

11. cnour

Posts: 2305; Member since: Sep 11, 2014

You: braingate

42. _KIRA_

Posts: 108; Member since: Dec 25, 2013

You: Saltgate

56. andynaija

Posts: 1259; Member since: Sep 08, 2012

Me: LOLgate

12. L0n3n1nja

Posts: 1557; Member since: Jul 12, 2016

Not to forget that users are reporting static and clicking noises while on a call, it's even mentioned in the review here.

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