Apple is reneging on its promise to replace iPhone batteries at a discount claims BBC

Apple is reneging on its promise to replace iPhone batteries at a discount claims BBC
Last December, when Apple was embroiled in a controversy over the throttling of some iPhone models, the company finally came clean. Apple admitted that in iOS 10.2.1, the company installed technology allowing it to slow down the CPU on units with older batteries. Owners of those devices were finding that when they had their iPhone perform a complex task, the phone often rebooted because of the weak battery. Throttling the CPU was one way to fix this issue. The models involved include the Apple iPhone 6 and later, including the iPhone SE.

Apple said that replacing the battery in these models with a new cell would be the best solution. And to make up for its lack of candor about the whole affair, the company announced that for all of 2018, it would reduce the price of a battery replacement for an out of warranty iPhone from $79 to $29. The 63% price break has drawn so many iPhone owners, that getting an appointment at the Genus Bar in many Apple Stores is harder than scoring ducats to Hamilton.

In Great Britain, the discount on the battery replacement for out of warranty iPhone models brings the price down from £79 to £25 ($34 USD). According to the BBC Watchdog program, in the country some Apple iPhone owners are being told that because of damage to their phone, Apple will need to make an expensive repair before it changes the battery at the discounted price. The result is an invoice that is many times the £25 charge to replace the cell inside the phone.

One U.K. consumer by the name of Josh Landsburgh sent his phone to Apple to have the battery replaced, and was sent an email a couple of days later. In the email, Apple said that a dent on the casing of the device (which was a minor ding) would have to be fixed first at a price of £200 ($271 USD) before it would allow him to participate in the discounted battery deal. The angry iPhone owner had his handset sent back to him without changing the battery, or fixing the dent. He went to a local repair shop where he had a fresh cell installed on his device without a problem.

Another gentleman in the U.K., David Bowler, sent his phone to Apple for a new battery. Despite the lack of external damage, Apple said that there were issues internally with the microphone and speaker, and that these had to be fixed first before it could change the battery. The price to repair these? £250 ($339 USD). And that would be before paying to replace the battery. So David had his phone returned without allowing Apple to work on it. He took it to a specialist who said that there was nothing wrong with the microphone and speaker, and the battery was replaced without any issues.

Apple's website does say that "If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair." But some Apple customer service reps contacted by BBC Watchdog are incorrectly telling the BBC that Apple's warranty says that "any and all damage" must be repaired before a battery replacement. 

Apple's response to the BBC basically repeats the words from its web site. "When it comes to iPhone battery replacement, if your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair."

Apple wanted £200 to fix this ding before it would replace the battery at the promised discounted price

Apple wanted £200 to fix this ding before it would replace the battery at the promised discounted price


source: BBC

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34 Comments

1. cmdacos

Posts: 3779; Member since: Nov 01, 2016

Shocker

2. tangbunna

Posts: 435; Member since: Sep 29, 2016

iphone 5 & 5s will be £79. lolz

8. sgodsell

Posts: 6655; Member since: Mar 16, 2013

This is the Apple that everyone should already know. I am waiting for those idiots to come around and say well Apple has great service. Yeah, at their dictatorship prices. As if it cost Apple over $500 to repair a glass back on an iPhone X, or over $400 to repair the glass back on an iPhone 8 plus, or $350 for the single camera low resolution iPhone 8. Great service my @$$. I can pay to get the Galaxy S9 back replaced, get a great dinner, and a hooker thrown in for good measure for Apples service prices. Kind of puts a moot point on great service from Apple. Instead your left with the feeling from Apple that your wallet is raped, and told to bend over in the process. There's your great service from Apple.

20. c.m.s

Posts: 216; Member since: Dec 10, 2017

But it's more expensive to replace the front glas of an Note/S9+ than an iPhone X, i'm sure you just forgot to mention that...

29. sgodsell

Posts: 6655; Member since: Mar 16, 2013

C.m.s. we would expect nothing less from a defender sheep like yourself. Btw the front screen repair costs more on an iPhone X than it does on an S9. But nice try. It still doesn't explain the overpriced repair costs for the back of an iPhone. But hey whatever makes you feel better for paying too much for Apples iPhones. Then you keep it up sheep defender.

30. c.m.s

Posts: 216; Member since: Dec 10, 2017

There is a huge difference between you and me. As a developer i’m interested in the phone market as a whole, both Android and iOS platforms. Yes, I use an iPhone X as my daily driver but I definitly do not hate Android or any Android manufacturer. On the contrary I fully understand that people might prefer Android over iOS and there are some really nice alternative to iPhones out there. I do not call people ”sheep” because of their preferences and you will not find me talking s**t about a company like Samsung or Hawei in every single article about these companies. That is what you do, you don’t seem to be interested in talking about anything other than spreading crap about Apple, like you have some personal issue with them...

32. sgodsell

Posts: 6655; Member since: Mar 16, 2013

You are a liar. When you are in an article posting you cut up any and all Android smartphones. Yet you will always protect your vaunted Apple, and their devices any way you can. So here you are once again trying to point the stink off of Apple and their reneging for the slow down battery crap. Yeah, okay protect all you want again you liar.

33. c.m.s

Posts: 216; Member since: Dec 10, 2017

Instead of calling me a liar, show me a single post I created on on any article regarding an Android phone where I have started writing crap about them. You will not find one because I do not do that. I will comment when I find someone writing BS. That happen to be you quite often since, again, writing crap about Apple seems to be your only purpose on this site...

31. c.m.s

Posts: 216; Member since: Dec 10, 2017

Regarding fixing the front glas. Yes, its more expensive to change the front glas on Note 8 and S9+ than for iPhone X. In my country the iPhone X cost $337 to fix vs $359 for the Note/9+ through their both official stores. The same goes for other country I checked.

34. southernzombie

Posts: 349; Member since: Jan 17, 2017

23. TheOracle1

Posts: 1823; Member since: May 04, 2015

BOHICA (Bend Over Here It Comes Again!)

3. EC112987

Posts: 1211; Member since: Nov 10, 2014

Lmao it would be cheaper to just buy a new phone

22. Cicero

Posts: 1101; Member since: Jan 22, 2014

It is all that Apple want from the beginning of battery/throttle down cpu gate. Buy a new iPhone!

4. tbacba

Posts: 134; Member since: Mar 31, 2010

A scummy company once again trying to screw their customers, despite Tim Cook's holier than thou pronouncements.

5. worldpeace

Posts: 3077; Member since: Apr 15, 2016

He already said sorry for their mess.. And now you should pay them for their fault.

6. jojon

Posts: 421; Member since: Feb 11, 2014

....as much as i may like an iphone, i would never reward such an arrogant mercenary company with my buisness. I can only hope more and more iphone users vote with their feet and move to android.

10. kennybenny

Posts: 185; Member since: Apr 10, 2017

Agreed. I find Iphones to be overhyped and overpriced by millions of teens screaming i want a iphone!!!! People can boast how apple is the best service yet they charge a arm and leg for a cracked glass back or even a dent as seen above. Hows that for so called "great service"????

7. NarutoKage14

Posts: 1275; Member since: Aug 31, 2016

$271 USD to fix a minor dent? That's Apple's bill of materials to manufacture a complete phone. Well, they're giving discounts to fix a problem that's basically if their own making so they have to make up the difference somehow.

9. kennybenny

Posts: 185; Member since: Apr 10, 2017

Wow!!! I am shocked by the excuses by the Apple Store employees to avoid from replacing customers batteries???!!!? What's even more shocking is this is coming from a corporation that has billions of dollars in offshore banks to avoid paying taxes.......... I'm glad I have a Samsung

11. SIGPRO

Posts: 2810; Member since: Oct 03, 2012

Where are the Sheep now defending apple? This is why apple should be punished, they cheat, lie and steal!

12. theunspoken

Posts: 310; Member since: Jul 06, 2017

Where is piyath?????? His ass on fire I guess

13. razmahtaz001

Posts: 501; Member since: May 11, 2013

apple always finds a way to make some $$$ outside of selling its products...in form of either shafting, bribing, or blackmailing their customers (consumers/companies)...or suing competition LOL

14. GreenMan

Posts: 2688; Member since: Nov 09, 2015

I don't know about you; but I think this is the pinnacle of 'con art'! If some mechanic tell me that he need to fix the broken front bumper of my truck before he could fill the tires with air then... Well, I might break his jaw! Getting a little violent here, aren't we? No, I don't think any mechanic would ever say this to me and hence, that act of violence will probably never happen! G'Day!

15. xfire99

Posts: 1203; Member since: Mar 14, 2012

A crooked deal! Only cracked screen need to be repair first before replace the battery. All others are can be decided by user to be repaired or not.

16. sissy246

Posts: 6907; Member since: Mar 04, 2015

LMFAO No surprise here.

17. Sammy_DEVIL737

Posts: 1497; Member since: Nov 28, 2016

Wow what a business model Apple have. First they gain the sympathy from their users by saying that we are reducing the battery replacement cost & then charge their customers just for a small dent which doesn’t even have a s#!t with battery. No matter what fanboys will still have a reason to defend this s#!t & still pay for it. Lol.

18. Pureviewuser1

Posts: 140; Member since: Mar 28, 2016

Innovation at screwing customers at its finest now everyone can see how rotten the fruit is.

19. Cyberchum

Posts: 1009; Member since: Oct 24, 2012

No surprises here, people. This has always been apple's M.O.

24. TheOracle1

Posts: 1823; Member since: May 04, 2015

Where are Kiko and the rest flock?

26. FreshPrinceOfH

Posts: 80; Member since: Dec 31, 2017

To be honest I can understand this. Battery replacements require screen removal. A crack in the screen makes it impossible to be sure the screen will come off/on without disintegrating. If the screen falls apart during the battery replacement should Apple be held liable??

* Some comments have been hidden, because they don't meet the discussions rules.

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