Apple refunds $6000 bill belonging to an 8 year old wielding her dad's Apple iPad

Apple refunds $6000 bill belonging to an 8 year old wielding her dad's Apple iPad
Lee Neale is just like many of us. He has an 8 year old daughter by the name of Lily and a good job as an aerospace designer in the U.K. Like most 8 year-olds, Lily asked to use her dad's Apple iPad from time to time and being a good Dad, Lee gave in. But one day, Lee tried to take out some money from his bank account and was stunned to find out that it had been frozen.

Apparently, daughter Lily had blown quite a chunk of change on in-app purchases for popular App Store games like Campus Life, My Horse, Hay Day and Smurfs’ Village. At one point, the 8-year old spent £2000 ($3052 USD) covering 74 transactions in just 6 days. Overall, between March and July, Lily spent like a drunken sailor, ringing up a bill of £4000 ($6100 USD) on coins, upgrades and jewels. It seems that she had learned her Dad's password from watching him enter it.

Lee, who had been working away from home, missed emails sent out by Apple alerting him to the purchases. After his bank account was frozen, he found himself at the point where he was contemplating selling his car and two motorbikes. At first, Apple refused to do anything about the purchases, saying that "all purchases made on the iTunes Store are final". But eventually Apple decided to refund the money, a move that according to Lee, "...really has saved my bacon".

The moral of the story is that no mater how young your kids are, they might know more than you think they do. If they've watched you install an app and type in your password, the whole process could be stored in their memory and we would suggest changing your password. Many kids that age might not grasp the concept of money and could easily be entranced by in-app promotions. And let's face it, you can't expect Apple to constantly refund in-app purchases.

source: TheSun via CNET

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42 Comments

1. tech-head

Posts: 133; Member since: Sep 02, 2011

Microtransactions should be banned.

28. Syksyd

Posts: 63; Member since: Apr 16, 2010

That guy should have been more responsible with his things, Apple should have stuck to their guns and made him pay the bill, why is it that parents never want to take responsibility for their kids running up a bill, put restrictions then you wont be in that situation in the first place....Idiot Parent

40. ZeroCide

Posts: 813; Member since: Jan 09, 2013

First of all the guy was responsible. He had a password on it for purchases. So what you are saying is that he should not let his daughter play games with the iPad while he is away on business. I was un aware that his dughter had learned his password. $6000 is a lot of money to through away on virtual junk. His daughter was probably not aware what she was doing and niether was he because of being away on business.

41. Rayvelynn

Posts: 124; Member since: Jul 05, 2012

I'm sorry at 8 years old you know full well what you are doing.

30. saadasadkhatri

Posts: 9; Member since: Sep 29, 2012

It is where Microsofts Kids Corner comes to play its part, No need for ban on anything. Atleast we now have one reason to consider Windows Phone :)

2. darkkjedii

Posts: 31037; Member since: Feb 05, 2011

Classy move apple, classy move indeed.

3. ncarlosmiguel

Posts: 206; Member since: May 14, 2013

Indeed!

13. vincelongman

Posts: 5692; Member since: Feb 10, 2013

Smart move too, because he is defiantly going to tell that story to many of his friends. Ok, I was thinking about how to prevent this. What if you sign out of the AppStore (go to the Featured page, then tap on your account). Would you have to log back in to make a in-app purchase. That could prevent this from happening.

4. tashreef

Posts: 476; Member since: Nov 24, 2012

true, i think kids corner is a must have feature in every platform...

21. WHoyton1

Posts: 1635; Member since: Feb 21, 2013

Oh dear......do you even know what kids corner is......besides this was on a tablet there is no kids corner on any tablets......your such a fanboy!

22. darkkjedii

Posts: 31037; Member since: Feb 05, 2011

WH lol, I don't think he does. +1

35. tashreef

Posts: 476; Member since: Nov 24, 2012

oh really? i was talking about developing one... blind troll

5. aditya.k

Posts: 496; Member since: Mar 10, 2013

An 8 year old? :o I was hardly even allowed to play Snake on the Nokia 3310 back then!

9. tashreef

Posts: 476; Member since: Nov 24, 2012

hahaha well said .... same here :D

23. Jack58221

Posts: 157; Member since: Feb 23, 2013

when I was 8 my dad's bag phone was almost as big as me.

6. quakan

Posts: 1418; Member since: Mar 02, 2011

Apple really needs a kids only mode. I've had younger family members use my iPhone and attempt to figure out my password so that they can buy something for game or download another app and it just locks me out and forces me to go to my computer and reset my password. Needless to say, it's irritating.

18. Shatter

Posts: 2036; Member since: May 29, 2013

Get android and you can disable the password lock outs.

31. Hallucinator

Posts: 391; Member since: May 24, 2010

It's as easy as turning off in app purchases in the restrictions and password protecting it.

7. Dingy_cellar_dweller

Posts: 339; Member since: Mar 16, 2013

Pass the buck much. Parents except others to police their children. This guy is let off the hook for being stupid, as he gave his consent to the child using his ipad. And yes I know children can't enter contracts legally.

26. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

I agree, parents and their silly out-of-control rug-rats; they should all be fined! And, the kids should be sent to school where they can learn something rather than play on iDudz!

8. wenennefer

Posts: 3; Member since: Jul 20, 2013

This man surely must own a smartphone if he can loan his iPad to his 8 yr old daughter. He must be getting some sort of a notification on it.

10. AppleOrAndroidS

Posts: 2; Member since: Jun 14, 2013

Yeah android should invent a kids mode you just click and you can buy no password......

16. JC557

Posts: 1919; Member since: Dec 07, 2011

I think there's already a sign in option for the Play Store. I have a feeling it's the same way for the App Store because I constantly have to sign in if I were to download a new app or update the current ones on my iPod Touch or brother's iPad.

17. tacarat

Posts: 854; Member since: Apr 22, 2013

I've used "App Lock" by DoMobile Lab to put a lock on my phone's settings, app stores and task/app killers. Pretty much locks it down for the kids. Now I just need a way to prevent sideloading without preventing it for myself.

19. Shatter

Posts: 2036; Member since: May 29, 2013

Plenty of apps on android to lock kids out on android while IOS is a barren wasteland when it comes to that.

11. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

A good deed indeed. Hope we hear more positive news from Apple such as this one.

12. breathlesstao unregistered

Kids ALWAYS know more than the parents think they do. If someone forgets that... Regardless, parents SHOULD stop passing on the responsibility of raising their kids to everyone and everything else.

14. alterecho

Posts: 1106; Member since: Feb 23, 2012

I once made an accidental purchase on my ipod touch and they refunded the cost. At first they said all purchases were final too, but they gave me a chance. The cost of that purchase was small though.

15. iushnt

Posts: 3105; Member since: Feb 06, 2013

apple earned my respect with this

20. ilia1986 unregistered

Well hell just froze over.

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