Apple refunds $6000 bill belonging to an 8 year old wielding her dad's Apple iPad

Apple refunds $6000 bill belonging to an 8 year old wielding her dad's Apple iPad
Lee Neale is just like many of us. He has an 8 year old daughter by the name of Lily and a good job as an aerospace designer in the U.K. Like most 8 year-olds, Lily asked to use her dad's Apple iPad from time to time and being a good Dad, Lee gave in. But one day, Lee tried to take out some money from his bank account and was stunned to find out that it had been frozen.

Apparently, daughter Lily had blown quite a chunk of change on in-app purchases for popular App Store games like Campus Life, My Horse, Hay Day and Smurfs’ Village. At one point, the 8-year old spent £2000 ($3052 USD) covering 74 transactions in just 6 days. Overall, between March and July, Lily spent like a drunken sailor, ringing up a bill of £4000 ($6100 USD) on coins, upgrades and jewels. It seems that she had learned her Dad's password from watching him enter it.

Lee, who had been working away from home, missed emails sent out by Apple alerting him to the purchases. After his bank account was frozen, he found himself at the point where he was contemplating selling his car and two motorbikes. At first, Apple refused to do anything about the purchases, saying that "all purchases made on the iTunes Store are final". But eventually Apple decided to refund the money, a move that according to Lee, "...really has saved my bacon".

The moral of the story is that no mater how young your kids are, they might know more than you think they do. If they've watched you install an app and type in your password, the whole process could be stored in their memory and we would suggest changing your password. Many kids that age might not grasp the concept of money and could easily be entranced by in-app promotions. And let's face it, you can't expect Apple to constantly refund in-app purchases.

source: TheSun via CNET

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42 Comments

42. Rayvelynn

Posts: 124; Member since: Jul 05, 2012

That deserved a serious butt whoopin, lol

38. Ronny666

Posts: 128; Member since: Jun 08, 2013

Aww...so sweet of Apple. So touching... Apple : Hahaha.. We didn't know how to spend that extra cash we're getting from Samsung from the lawsuit.

33. darkkjedii

Posts: 31796; Member since: Feb 05, 2011

.....

32. JMartin22

Posts: 2422; Member since: Apr 30, 2013

This was irresponsible and reckless on the parents' part. An 8 year old child should be expected to know the value of money and he should have known better. Understanding his child and what it is into could have been an integral and important step from preventing the mishap that occurred here.

34. darkkjedii

Posts: 31796; Member since: Feb 05, 2011

Re read the article. The child isn't an it, she's a little girl name Lily, also how many 8 yr olds do you know that understand the value of money, processing transactions, and handling accounts? Being able to count some coins doesn't add up to the knowledge of finances dude. Lily was going off memory, which most little kids use to do things they're not fully versed in. And what part of this article leads you to believe he doesn't understand his child?

39. JMartin22

Posts: 2422; Member since: Apr 30, 2013

I don't care what that little degenerate is called. That's simply negligent parenting. Children learn the value of currency and monetary value as early as age 2. Maybe he should teach his daughter better values. She ascertained enough knowledge to go through the proper process of issuing a transaction multiple times. Her critical thinking skills are refined enough to have awareness of the implications she caused

29. networkdood

Posts: 6330; Member since: Mar 31, 2010

Good PR move!!

27. Larry_ThaGr81

Posts: 593; Member since: May 26, 2011

Good to see Apple come to their senses, but it's really a shame that Apple even considered letting the bill stick in the first place.

25. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

Well this time I disagree with everyone and shame on Apple; Apple should not only make the man pay the $6000+ charges in in-app' purchases but they should also fine him an additional $6000 dollars for being an iDiotDaD aka iD³. What is this world coming to when Apple gives an iRefund to an irresponsible parent!!??

36. SamsungNewbie

Posts: 143; Member since: Jul 06, 2013

And if a parent had the same experience with Google and Android I'd imagine your comment would be much different. Stop trolling, you make all us android users look bad.

37. darkkjedii

Posts: 31796; Member since: Feb 05, 2011

+10,000

24. InspectorGadget80 unregistered

For once apple did something right. Next time dad don't let your kid sign in on your acct.

20. ilia1986 unregistered

Well hell just froze over.

15. iushnt

Posts: 3182; Member since: Feb 06, 2013

apple earned my respect with this

14. alterecho

Posts: 1106; Member since: Feb 23, 2012

I once made an accidental purchase on my ipod touch and they refunded the cost. At first they said all purchases were final too, but they gave me a chance. The cost of that purchase was small though.

12. breathlesstao unregistered

Kids ALWAYS know more than the parents think they do. If someone forgets that... Regardless, parents SHOULD stop passing on the responsibility of raising their kids to everyone and everything else.

11. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

A good deed indeed. Hope we hear more positive news from Apple such as this one.

10. AppleOrAndroidS

Posts: 2; Member since: Jun 14, 2013

Yeah android should invent a kids mode you just click and you can buy no password......

16. JC557

Posts: 1927; Member since: Dec 07, 2011

I think there's already a sign in option for the Play Store. I have a feeling it's the same way for the App Store because I constantly have to sign in if I were to download a new app or update the current ones on my iPod Touch or brother's iPad.

17. tacarat

Posts: 854; Member since: Apr 22, 2013

I've used "App Lock" by DoMobile Lab to put a lock on my phone's settings, app stores and task/app killers. Pretty much locks it down for the kids. Now I just need a way to prevent sideloading without preventing it for myself.

19. Shatter

Posts: 2036; Member since: May 29, 2013

Plenty of apps on android to lock kids out on android while IOS is a barren wasteland when it comes to that.

8. wenennefer

Posts: 3; Member since: Jul 20, 2013

This man surely must own a smartphone if he can loan his iPad to his 8 yr old daughter. He must be getting some sort of a notification on it.

7. Dingy_cellar_dweller

Posts: 339; Member since: Mar 16, 2013

Pass the buck much. Parents except others to police their children. This guy is let off the hook for being stupid, as he gave his consent to the child using his ipad. And yes I know children can't enter contracts legally.

26. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

I agree, parents and their silly out-of-control rug-rats; they should all be fined! And, the kids should be sent to school where they can learn something rather than play on iDudz!

6. quakan

Posts: 1419; Member since: Mar 02, 2011

Apple really needs a kids only mode. I've had younger family members use my iPhone and attempt to figure out my password so that they can buy something for game or download another app and it just locks me out and forces me to go to my computer and reset my password. Needless to say, it's irritating.

18. Shatter

Posts: 2036; Member since: May 29, 2013

Get android and you can disable the password lock outs.

31. Hallucinator

Posts: 391; Member since: May 24, 2010

It's as easy as turning off in app purchases in the restrictions and password protecting it.

5. aditya.k

Posts: 496; Member since: Mar 10, 2013

An 8 year old? :o I was hardly even allowed to play Snake on the Nokia 3310 back then!

9. tashreef

Posts: 476; Member since: Nov 24, 2012

hahaha well said .... same here :D

23. Jack58221

Posts: 157; Member since: Feb 23, 2013

when I was 8 my dad's bag phone was almost as big as me.

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