Apple has extended its repair policy for first-gen Apple Watch units with detached backs

A number of users of the first-gen Apple Watch (not Series 1, mind you) have been experiencing a hardware issue where their device's back cover falls off with ease. But while the problem doesn't seem to have affected that high a number of users, Apple has nevertheless quietly extended its free repair deadline to up to three years after purchase.

FEATURED VIDEO

4 Comments

1. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Well it must be affecting quite a large number of users, if they are extending the warranty. If it was only a few like you claim, then tbey would repair or replace on a case by case basis. No pun intended. So P.A. in your protectionism, you sound dumb. There is no way you can know how ma y are affect because you dont know how many have been sold, or a return or repair rate.

2. tedkord

Posts: 17312; Member since: Jun 17, 2009

Kudos, Apple. A good move.

3. cleatglitch

Posts: 162; Member since: May 25, 2013

i hav two that this has happened too...who puts glue on to make a watch

4. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

A company who's cost to make said watch is less than $50. My Gear S3 costs as much or more than some Apple Watch models. Its not sealed with glue. It's held together with 4 screws, much like real watches have had for years. Apple taking the cheap route always to get the best possible profits.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.