Apple Pay users get double charged by Bank of America

Apple Pay users get double charged by Bank of America
Bank of America has already started issuing refunds to Apple Pay users after a glitch resulted in the bank double billing those using Apple's new mobile payment service. It is an inauspicious start for Apple's new mobile payment service, and brings back memories of the poor start that accompanied the launch of Apple Maps. However, in this case, it seems that Bank of America could be at fault, and the bank says that it is working on a fix.

Even though there have been a number of other mobile payment services available, no one has yet to dominate the area. This gave Apple a chance to see if the Apple name could more than make up for being late to the dance. The recently released Apple iPhone 6 and Apple iPhone 6 Plus were the first iPhone models to come equipped with NFC connectivity out of the box, and the Passport app was the perfect place to allow iOS users to store credit cards.

Meanwhile, word about the current debacle starting spreading through the usual social media channels such as Reddit. CNN reporter Samuel Burke revealed that he has been charged twice on every purchase he made using Apple Pay. Because Apple does not keep records of Apple Pay transactions, users were sent to Bank of America's customer service team in order to straighten out the problem. But in some cases, the Bank merely sent customers back to Apple's customer service to fix the problem.

Apple has issued a statement saying it is a Bank of America issue while Bank of America says that Apple is at fault.


source: CNN, CultofMac via Engadget

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39 Comments

1. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

Well done guys. Lets play the blame game........

2. Sauce2

Posts: 199; Member since: Oct 21, 2014

It's okay. There's already a fix being rolled out right now, today. Them being quick on their toes is always nice for the users.

11. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

Well that was pretty quick. Still Android or Apple, there is no way on this side of paradise that ANY mobile device is getting their hands on my banking information... Just too risky.

24. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

"there is no way on this side of paradise that ANY mobile device is getting their hands on my banking information... " +1 on that.

33. iushnt

Posts: 3105; Member since: Feb 06, 2013

i don't think Apple and their fans should anymore tout the perfection and superiority of Apple products. They deserve neither praise nor hate, they are just as equal as any other company when it comes to product quality..

23. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Wait until iPay gets hacked. I am not saying it will get hacked, but there have been too many examples of allegedly secure technologies that were hacked relatively quickly once the technology was released to the great unwashed masses.

3. palmguy

Posts: 982; Member since: Mar 22, 2011

Apple wants all your money. :) Never happened with my old school Moto X with Bank of America. Bet there are some upset peeps being sent back and forth.

9. Mxyzptlk unregistered

This is BofA, not apple.

14. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

f course you'd say that. Apple can do know wrong, even when they are openly wrong.

22. Mxyzptlk unregistered

Where in my comment did I say Apple can do no wrong?

30. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Don't worry about him, he's got issues... Ranted away at me, calling me every name he could think of in another thread and I'd basically just said a video of an iPhone 6 being dropped in slow motion should be compared to other phones to see how they behave when dropped too... He seems to be angry about something.

4. AlikMalix unregistered

So it's Apple's fault, but Bank of America is the one fixing it... Seems a bit contradictory, specifically when u use elimination method: do other merchants have this issue - NO, does BofA have it, YES. I think we have separated the rotten apple from the bunch (no pun intended)

5. darkkjedii

Posts: 31037; Member since: Feb 05, 2011

BofA fix this crap.

6. NexusPhan

Posts: 632; Member since: Jul 11, 2013

They were probably just holding it wrong. But on a more serious note, this is why I prefer Google completely removing the banks and card issuers from the equation as they have done with Google wallet.

7. palmguy

Posts: 982; Member since: Mar 22, 2011

Wow. Didn't know that. That just works. :)

8. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Google does this because they want your transaction details. It's not to make the system work better. And one thing for sure. Banks and card issuers provide a lot better end user support than Google.

10. rsturges

Posts: 12; Member since: Oct 22, 2014

That has not been my experience. Google has been far more helpful than BofA for the things I've needed support on.

16. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

So everything you do with google devices or apps, you think they just want your data? Really? You thin Apple or Microsoft isn't getting your data.

19. NexusPhan

Posts: 632; Member since: Jul 11, 2013

People these days make me laugh. Google is nothing compared to the other companies out there. We have zero chance at preventing data mining in this day. its time to get over it or get offline and use only cash and never take out a loan or have anything connected. Experian has an average of 450 data fields per person in the US that's used for targeted product placement. Anyone can go buy the data. The startups I've been with use it all the time. Google is a joke compared to what Experian has. Big data already knows more about you than even you know. And the reason Google did it was because they didn't want to/didn't have the leverage to work directly with any banks. They designed wallet to accept any card and takes no cut of the fees because that's how Google works.

20. NexusPhan

Posts: 632; Member since: Jul 11, 2013

And if you're posting on PhoneArena its already too late for you. PA has 30+ hidden trackers per page recording your every click and scroll. Have ad block? Cool. That can't block the trackers here. Get over it. It's the price we pay for free websites and articles and everything else online

31. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Yup, people get far too paranoid, always freaking out about companies having all this information about them - So? You're not important enough to have any leaks about you, you're not that special a snowflake I'm afraid. Someone posting pictures of your breakfast they stole from your Facebook page isn't going to make front page news. If your bank account is attacked you'll be covered with all the usual fraud insurances. It's just part of the modern technological age and there's not much we can do about it - either become a reclusive mountain hermit and be off the grid or just stop worrying about things so much!

35. NexusPhan

Posts: 632; Member since: Jul 11, 2013

Exactly. Very well said.

12. 0kax0el0

Posts: 238; Member since: Nov 15, 2012

"You're paying the wrong way"... I know it's not apple's fault, but just have to say it.

17. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

how do you know its not apples fault. because the biased writer said so? Apple made several phone with failed designs, are those Apple's fault?

39. 0kax0el0

Posts: 238; Member since: Nov 15, 2012

I'm not an Apple's fan, but the fact that the problem is with one specific bank, means the problem and therefore the solution is on the bank's side. I actually enjoy telling the applefans "you're doing it wrong" when there is any problem with their iPhones or iPads.

13. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Aren't Apple users already use to paying double or more for Apple's crap?! This shouldn't be a problem.

25. VHMP01

Posts: 93; Member since: Aug 27, 2014

iFans are complaining becuase they are used to paying tripple! You know, if they just pay double it would not be 'Magically' 'Revolutionary' & 'Innovative' Premium!

15. TRUVILLE

Posts: 146; Member since: Sep 11, 2014

Never happened with Google wallet

18. TRUVILLE

Posts: 146; Member since: Sep 11, 2014

This is apple fought 100%. Its apple pay not bofa pay.

21. TRUVILLE

Posts: 146; Member since: Sep 11, 2014

Just read about apple pay smh. There is no way to turn off apple pay NFC wow. One word failed!

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