Adding to the confusion: Canadian users receive replacement Note 7 units without a blue S sticker

Adding to the confusion: Canadian users receive replacement Note 7 units without a blue S sticker
By now, everyone and their dog knows that the Samsung Galaxy Note 7 is a really, really hot device (and, yes, everyone is making terrible puns about it). In short — a rare manufacturing defect has increased the chances that the Note 7 you own might go up in flames, burning your night stand, or even causing a fire. Samsung has already announced an official recall and replacement units are well on their way to their owners, all the while the company continues to beckon users to return their original devices.

There are three ways you should be able to identify whether you have a “fixed” Note 7. The first one should be on the box — a circular white sticker with a blue S, stamped right next to the phone's IMEI number indicates that it's from the new stock. Secondly, Samsung is supposed to set up an official IMEI database, where users will be able to search for their handset's number and see if it's marked as safe — but that seems to be taking a bit of time. And lastly, we most recently heard that the fresh batch of units will have a green battery indicator, instead of a white one, to reassure customers that it's not of the explosive kind.

All that said, some Canadian customers have started receiving their replacement Note 7 devices and are reporting that they don't have a blue S sticker on the boxes. An official Samsung statement did claim that new Note 7 units will start shipping to Canada “as early as September the 22nd”, but some Canadian users say they've received emails stating their handsets could ship on the 15th.

So, that's a bit confusing. The users that don't have the blue S sticker say there's a black square where it's supposed to be. One has to wonder whether Samsung had some trouble with organizing the new packaging for all the units it needs to ship in haste. Maybe that's why the company also decided to make the battery indicator on safe Note 7 units green? A last-minute decision to battle a possible sticker deficit issue, maybe?

In any case, we do hope that IMEI database website goes online soon, so anyone who gets their new Note 7 can check it up for a peace of mind.

source: Reddit

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

FEATURED VIDEO

29 Comments

1. trojan_horse

Posts: 5868; Member since: May 06, 2016

Green battery indicator is what really gives peace of mind, when using the new replacement units, because it can be seen on the screen at all times.

8. manojmcn

Posts: 634; Member since: Jul 16, 2015

We are told that the change of color needs a software update and that will be available later this month.

2. maherk

Posts: 6965; Member since: Feb 10, 2012

Wouldn't be easy for xda developers to port that green indicator thing to the 1st Note 7 units released? How about they remove the Samsung branding from the front? This would be a much easier way to tell the safe from the unsafe models.

5. trojan_horse

Posts: 5868; Member since: May 06, 2016

XDA could modify the battery indicator... But my point was this: those who will get the replacement units from their carreirs or from resellers, will be reassured by the green battery indicator if it can be seen on the new Note7's display, out of the box. XDA could mod the white battery indicatior of the faulty Note7 units into a green one, but do they sell the Galaxy Note7? How would their modding affect the consumers who purchase the new Note7?

7. maherk

Posts: 6965; Member since: Feb 10, 2012

Samsung are doing all these things to make life easier for authorities to differentiate between the faulty and safe units, that's their main issue over here. And by having such mod, it ll be as if they did nothing to prevent having a Note 7 blowing up in an airplane sometime in the near future.

12. killer7D

Posts: 551; Member since: Sep 18, 2014

Samsung will deactivate defective Note 7 later.. Did you hear of that?

18. maherk

Posts: 6965; Member since: Feb 10, 2012

They won't, because they aren't replacing all Note 7 units sold as they are claiming. That will open the door for thousands of lawsuits against them. Plus, Samsung denied that in an official statement.

9. ibend

Posts: 6747; Member since: Sep 30, 2014

definitely won't be hard for xda... and probably 3rd party seller which still have old stock will choose that dangerous way than exchanging :-/ some people will hate if they remove branding.. maybe changing boot animation would do, and it save as long as nobody crack their note7 knox :-/

11. killer7D

Posts: 551; Member since: Sep 18, 2014

Do you want a company to change their hardware design in a split of second and remove their identity logo just to convince you that your unit is safe? It is so simple! Just dont buy a second hand Note 7 from a developer!

3. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

# nostickergate #greenindicatorgate

13. killer7D

Posts: 551; Member since: Sep 18, 2014

Sillygate

4. manojmcn

Posts: 634; Member since: Jul 16, 2015

We are getting the new Note 7 replacement today. And Samsung Singapore has issued a statement on how to differentiate the new one: “A software update will be rolled out in late September to assist our customers to differentiate the newly exchanged Galaxy Note7 from the previous batch. With this software update successfully installed on the newly exchanged Note7, the battery status indicator on the newly exchanged device will be displayed in green instead of white. The newly exchanged Note7 will also feature a new ‘Battery status’ icon on the power menu, in addition to the ‘Power off’, ‘Restart’ and ‘Emergency mode’ icons, which can be viewed when users press and hold the power button.” There is no mention of Blue sticker. Just go by the official communication, there will be no confusion.

14. killer7D

Posts: 551; Member since: Sep 18, 2014

Thank you for clarifying properly!!!

17. pankajxdx unregistered

It would be a small change, not sure why they are taking a month to release it as an update.

10. Hallyu

Posts: 790; Member since: Jul 21, 2015

The saddest day for trolls is coming. Let's see what left they can troll. Samsung, a very respectful company had sincerely apologies to the fans and had committed to tackle the problem until the last breath of its life. Finally it makes it happen. Everything have returned to the way it was that the Note 7 is the king of smartphone in 2016. #Note7isback

19. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

I'm pretty sure you tweet this using your LG g5, judging by your avatar

21. Hallyu

Posts: 790; Member since: Jul 21, 2015

Of course I'm using G5 as my daily driver. So?

20. Settings

Posts: 2943; Member since: Jul 02, 2014

Not unless they rebrand it as something, like Note 7S, 7N, 7i, 7alphabet or whatever right in the box. Just to differentiate new stocks from old ones. A sticker could be well copied for malicious reasons and just blatantly paste it and sell to unknowingly customers. Unknowingly too, customers doesn't know that the safe Note 7 IMEI list is out now. Samsung is doing the cleanup but is ol plain lazy and easy. Lives are at stake here, not just those dumb bendgates and antennagates.

28. vampyren

Posts: 22; Member since: Apr 26, 2013

If you buy your phone from respectable places like your operator i'm sure it won't be a fake sticker on the phone. Why is it so hard?

29. Settings

Posts: 2943; Member since: Jul 02, 2014

From where I am no one buys from the operator unless it is on postpaid.

15. killer7D

Posts: 551; Member since: Sep 18, 2014

When the bendgate happened.. I did not hear any of these trolls saying that he got his iPhone 6 Plus replaced!

22. AlikMalix unregistered

Did you ask everyone?

26. killer7D

Posts: 551; Member since: Sep 18, 2014

Yes i did

23. zunaidahmed

Posts: 1185; Member since: Dec 24, 2011

Well, when it explodes, there's nothing to do except replacement, not the same for bendgate, antennagate and what so ever fate. Bombgate will probably the most remembered fate in the history of smartphone, unless they start using nuclear power to power the phones, then we can have nucleargate.

27. killer7D

Posts: 551; Member since: Sep 18, 2014

When you troll you are boring

16. Andrewtst

Posts: 696; Member since: Jan 25, 2009

So many color don't pick but just simply use back old look green color battery icon, it is really not nice.

24. raveydavey1967

Posts: 8; Member since: Feb 10, 2013

replacement units seem to made in china

25. jessy90

Posts: 162; Member since: Aug 01, 2016

Ill just skip this note 7 i cant risk my family saftey. Will give the LG v20 a try when it hits stores instead. I rather be on the safe side. Even thought the v20 looks to outdo note 7 in many areas.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.