Despite quarantine ordinances AT&T is determined to keep its stores open

Despite quarantine ordinances AT&T is determined to keep its stores open
UPDATE: AT&T was kind enough to offer us a statement regarding the story below. First off, the carrier reiterates that it did close 40% of its stores across the country and that additional stores will be closed in the coming days/weeks if needed. Secondly, the leaked memo was only given to those companies that own authorized retail locations in just one state, and. You can find below the full statement:


Thirdly, AT&T is keeping some of its stores open because many customers and first responders find the service provided by the carrier in its retail locations absolutely necessary. All stores that remain open will only be open between 11 am and 7 pm local time and customers will receive 1-1 attention. Moreover, all stores will be closed on Sundays. AT&T instructed its employees on social distancing and personal hygiene guidelines provided by the CDC. For employees, AT&T is offering paid time-off for any of the following reasons:

  • Experiencing COVID-19 symptoms and in self-quarantine
  • Tested positive for COVID-19 and in self-quarantine
  • Exposed to someone who has tested positive for COVID-19 and in self-quarantine
  • Recently returned from a high-risk country (Level 3 as defined by the CDC) or live with someone who has
  • Parents/legal guardians dealing with school or daycare closures
  • Employees who are considered at a higher risk for COVID-19

Everything of the above is available to AT&T employees in addition to other benefits the carrier provides, including vacation and sick time. 

Original story:

It looks like AT&T is defying the quarantine ordinances issues recently in the United States, as many of its stores will remain open during the coronavirus pandemic. Several days ago, the CDC (Centers for Disease Control and Prevention) recommended not holding any group gatherings of 50 people or more in the United States.

Many carriers decided to close their stores to keep customers and employees safe from the COVID-19. T-Mobile closed 80% of its stores, while the rest will operate on a reduced schedule. Sprint is only keeping 30% of its stores open. Verizon promised to close many of its stores as well but didn't provide any additional details yet. On the other hand, AT&T announced that it will keep all its stores open for now.

Android Authority received a leaked internal document sent by AT&T officials to many of the carrier's stores. The memo reiterates the fact that some AT&T stores will remain open despite the coronavirus spreading and that if employees will be visited by local law enforcement, they should show them the letter explaining that AT&T stores are providing essential services.


According to the tipster that leaked the document, about 40% of AT&T stores are closed but most of the employees have been relocated to the other stores, which means that even more people will be put to risk during the coronavirus pandemic.

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