A flaw in the latest OTA update may be eating up your Asus ZenFone 2 storage space


If you own the high-ender on a bargain that is the Asus ZenFone 2, you might have experienced a particularly unpleasant issue which clogs the smartphone's storage. If that's the case, you're not alone. A number of Zenfone 2 owners have been hitting Reddit and Asus' forums with similar complaints and managed to trace the problem to a software bug that fills the device's internal storage with multiple gigabytes worth of pretty useless log files.

Like most consumer electronics that run a software operating system, the Asus ZenFone 2 creates log files for various reasons, be it maintenance, diagnostics, or other forms of system book-keeping. These log files are supposed to be automatically trimmed so they don't eat up your storage space with obscure data. Apparently, something is preventing Asus' handset from fulfilling this duty, and what's worse, the sort of storage analyzing apps that usually help pinpoint the culprit in such situations are unable to tell you when things go awry. Log files are stored inside the system area partition of Android, which is not accessible without root privileges.

Unfortunately, it appears you can't do anything about the problem without rooting the device and voiding your warranty in the process. The issue is contained inside the data/logs/modemcrash folder, which grows massive with untrimmed logs in just a few days of use, eventually eating up almost all available storage. This folder cannot be emptied without root access.

Asus is yet to adress the complaints, but users believe the bug was introduced by a recent OTA update. Hopefully, it won't be too hard to fix whatever's wrong with the software in a timely manner.

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ZenFone 2
  • Display 5.5" 1080 x 1920 pixels
  • Camera 13 MP / 5 MP front
  • Processor Intel Atom, Quad-core, 2300 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh

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4 Comments

1. Odeira

Posts: 300; Member since: Jun 29, 2012

Aside from this gem, Tech sites are freaking out because Zenfone 2 now will have CLEAN MASTER preinstalled through OTA update. Maybe ASUS wanted this all along, a memory bug that can "only" be fixed with "CLEAN MASTER brought to you by ASUS." ((http://www.androidpolice.com/2016/03/09/bloatast​ic-update-to-the-asus-zenfone-selfie-brings-a-bunc​h-of-new-crapware-and-cheetah-mobile-of-course/)) NOT COOL.

2. natypes

Posts: 1110; Member since: Feb 02, 2015

Such an Apple move.

3. AndroidBoy21

Posts: 72; Member since: Dec 29, 2015

Good thing I have cm 13 on my zenfone

4. f1mp3r

Posts: 1; Member since: Jun 29, 2015

How is the performance, for how long have you been with it?

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