Survey says more than 50 million smartphone screens were damaged in the US last year alone
by Adrian Diaconescu / Nov 21, 2018, 6:35 AM
While “Bendgate” scandals are a thing of the past, cracking both the screen and rear cover of most high-end handsets out there right now is as simple as dropping them on the floor or pavement.
That apparently happens way more often than you imagine, at least in the US, according to some new research conducted by SquareTrade. The company, self-described as a “highly rated protection plan provider trusted by millions of customers”, found in its latest surveys that a whopping 66 percent of smartphone owners damaged their devices over the past year, with 29 percent of those incidents concerning cracked screens.
Scratched screens and nonworking batteries followed closely as the second and third most frequent types of damage, with touchscreen issues and chipped corners/sides tied at 16 percent in fourth place.
By far the most staggering stat shared by SquareTrade is the number of phone screens broken last year in the US alone, leading to a grand total of $3.4 billion in replacement costs. Believe it or not, more than 50 million screens were purportedly cracked in just 12 months. Yup, nearly two every second. 5,761 an hour.
That’s beyond crazy, but what may not surprise you as much is that 38 percent of smartphone owners with a cracked screen never get them fixed. Most people prefer to hang on to their devices as long as they’re functional (at least in part), often upgrading to a new phone when the damage gets bad rather than paying an arm and a leg for a screen replacement.
The problem is users often have unrealistic expectations about official repair costs, while also settling for standard protection plans that don’t cover accidental damage. Cases are rare as well and sometimes ineffective, making this a complicated issue that’s unlikely to be fixed anytime soon. Of course, manufacturers lowering repair fees and improving device robustness would be a pretty good start.
Posts: 3973; Member since: Nov 01, 2016
Only cracked my Samsung screen once. Fixed same day with a new phone. Moved on.
posted on Nov 21, 2018, 6:48 AM 1
Posts: 612; Member since: Jul 15, 2010
Ok. USA is most loyal Apple client. In that realation, at least half of this screens are iPhone ones. 25millions by 200$ average price for replacement = 5 billion dollars for Apple.
posted on Nov 21, 2018, 7:54 AM 3
Posts: 918; Member since: Aug 03, 2018
You need a case on a glass backed device, period. Especially if you didn't pay the Apple insurance repair (AppleCare+) costs. Then it will cost you $400 to fix the back of an iPhone XR, $550 to fix the back of the XS, and $600 to fix the back of the XS Max. People use to talk about Apples great service. Yet at those prices, saying that Apple has great service is definitely a moot point. I think I would get a more satisfactory feeling if some people held me down and gently beat me up, and then took $100 out of my wallet.
posted on Nov 21, 2018, 1:47 PM 1
Posts: 483; Member since: May 18, 2018
so people instead of repairing the phone would rather upgrade to save money? that makes no sense.
posted on Nov 21, 2018, 6:48 AM 0
Posts: 754; Member since: Feb 16, 2016
Because repair costs are so high most of the time. Example - My 2 year old S7 edge screen got cracked recently , samsung is asking 230 $ for the display. Why even bother repairing it.
posted on Nov 21, 2018, 7:15 AM 2
Posts: 168; Member since: Nov 08, 2016
Christ, people...put a glass screen protector on already. Those suckers have saved my screen numerous times. I've never yet cracked my ACTUAL phone screen because of these (~knock on wood~).
posted on Nov 21, 2018, 7:29 AM 1
Posts: 740; Member since: Sep 26, 2017
Most importantly and not mentioned that majority of those phones with shattered screen are Iphone !!!
posted on Nov 21, 2018, 10:20 AM 2
Posts: 1627; Member since: Jul 17, 2018
Ever since phones got bigger, glass is more prone to break. And now phones with no bezels are gonna bring even more money. Again you all asked for rhese materials. Now you see why plastic phones are so much better. The Note 3 took 150lbs of pressure to permanently deform ur, while most of todays phones bend with as much as 50% less force. Like the iPhone 6 Plus. What sucks is we have no choice but to pay for the insurance because, its not a matter of if they break, its when. And this is why Apple blocks 3rd party repairs. Because Apple charges more for the repair then what it cost to even build a brand new one. And the Apple fans love it.
posted on Nov 21, 2018, 3:07 PM 0
Send a warning to post author
Send a warning to Selected user.
The user has 0 warnings currently.
Next warning will result in ban!
Ban user and delete all posts
Message to PhoneArena moderator (optional):