Survey says more than 50 million smartphone screens were damaged in the US last year alone
While “Bendgate” scandals are a thing of the past, cracking both the screen and rear cover of most high-end handsets out there right now is as simple as dropping them on the floor or pavement.
That apparently happens way more often than you imagine, at least in the US, according to some new research conducted by SquareTrade. The company, self-described as a “highly rated protection plan provider trusted by millions of customers”, found in its latest surveys that a whopping 66 percent of smartphone owners damaged their devices over the past year, with 29 percent of those incidents concerning cracked screens.
Scratched screens and nonworking batteries followed closely as the second and third most frequent types of damage, with touchscreen issues and chipped corners/sides tied at 16 percent in fourth place.
By far the most staggering stat shared by SquareTrade is the number of phone screens broken last year in the US alone, leading to a grand total of $3.4 billion in replacement costs. Believe it or not, more than 50 million screens were purportedly cracked in just 12 months. Yup, nearly two every second. 5,761 an hour.
That’s beyond crazy, but what may not surprise you as much is that 38 percent of smartphone owners with a cracked screen never get them fixed. Most people prefer to hang on to their devices as long as they’re functional (at least in part), often upgrading to a new phone when the damage gets bad rather than paying an arm and a leg for a screen replacement.
The problem is users often have unrealistic expectations about official repair costs, while also settling for standard protection plans that don’t cover accidental damage. Cases are rare as well and sometimes ineffective, making this a complicated issue that’s unlikely to be fixed anytime soon. Of course, manufacturers lowering repair fees and improving device robustness would be a pretty good start.
Posts: 4264; Member since: Nov 01, 2016
posted on Nov 21, 2018, 6:48 AM 1
Posts: 614; Member since: Jul 15, 2010
posted on Nov 21, 2018, 7:54 AM 3
Posts: 918; Member since: Aug 03, 2018
posted on Nov 21, 2018, 1:47 PM 1
Posts: 565; Member since: May 18, 2018
posted on Nov 21, 2018, 6:48 AM 0
Posts: 767; Member since: Feb 16, 2016
posted on Nov 21, 2018, 7:15 AM 2
Posts: 180; Member since: Nov 08, 2016
posted on Nov 21, 2018, 7:29 AM 1
Posts: 831; Member since: Sep 26, 2017
posted on Nov 21, 2018, 10:20 AM 2
Posts: 1627; Member since: Jul 17, 2018
posted on Nov 21, 2018, 3:07 PM 0
PhoneArena Comments Rules
A discussion is a place, where people can voice their opinion, no matter if it is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some random thoughts, which are not directly related to the matter.
Things that are NOT allowed:
- Off-topic talk - you must stick to the subject of discussion
- Trolling - see a description
- Flame wars
- Offensive, hate speech - if you want to say something, say it politely
- Spam/Advertisements - these posts are deleted
- Multiple accounts - one person can have only one account
- Impersonations and offensive nicknames - these accounts get banned
Moderation is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a post should be moderated - please, report it.
Have a question about the rules or why you have been moderated/limited/banned? Please, contact us.
Send a warning to post author
Send a warning to Selected user.
The user has 0 warnings currently.
Next warning will result in ban!
Ban user and delete all posts
Message to PhoneArena moderator (optional):