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Want to legally unlock your iPhone? E-mail Tim Cook!

Posted: , by Michael H.

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Want to legally unlock your iPhone? E-mail Tim Cook!
Okay, maybe this tactic won't work for everyone, and likelihood has it that the more people that try, the fewer will get their wish, but at the very least, CEO Tim Cook has reached out for one iPhone owner and forced AT&T to help the man unlock his device. 

The story goes like this: a man and his family are deep into Apple products, owning various iPhones, iPads, iPods, and Macs. The man gets transferred to Canada for work. His wife had an iPhone 3Gs, and luckily her contract finished as they were moving to Canada. So, the man bought his wife an iPhone 4 upon moving to Canada, and took the 3Gs for himself as a personal option to his work phone (a BlackBerry), but it was locked to AT&T, so he couldn't use it in Canada. He contacted AT&T to get help with the problem, and he was told to contact Apple, who in turn routed him back to AT&T. An AT&T rep told him to "just jailbreak [his] phone", but he didn't want to do that because he didn't want to "stray" from "Apple's curated experience". 

Finally, the man wrote a letter directly to Apple CEO Tim Cook explaining the situation. Soon, AT&T called the man saying Apple had requested his device be unlocked. That was that, he was in possession of a legally unlocked AT&T iPhone. And, it didn't end there. Apparently, Tim Cook then had his special assistant call the man's family to ensure that AT&T had followed through on the request. 

As we said, it may not work for everyone, but it's nice to see that Tim Cook at least reads his e-mail and takes action, even if he has yet to personally respond as we saw a number of times from Steve Jobs. 

source: 9to5Mac via The Verge

14 Comments
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posted on 21 Mar 2012, 22:16

1. -box- (Posts: 3797; Member since: 04 Jan 2012)


This person, knowing he was going to Canada, should have sold the locked phone and either bought an unlocked one from Apple or gotten one from a Canadian carrier. It's called "moving expenses". What a whiner.

posted on 21 Mar 2012, 22:19 5

2. clevername (Posts: 1428; Member since: 11 Jul 2008)


Pretty cool. I understand not wanting to jailbreak. On an iPhone 3g jailbreaking really slows it down and drains the battery.

posted on 21 Mar 2012, 22:26 1

3. W.P._Android_in_that_Order (Posts: 206; Member since: 15 Feb 2012)


I agree.

posted on 21 Mar 2012, 22:55 5

4. TheRetroReplay (Posts: 245; Member since: 20 Mar 2012)


Now that is freaking awesome

posted on 21 Mar 2012, 23:00

5. stealthd (Posts: 966; Member since: 12 Jun 2011)


It's not illegal to unlock through the other methods. What's ridiculous though is that AT&T refuses to unlock the iPhone when the only other place you can take it in the US is T-Mobile, where you'll get a cheaper plan at the expense of a fraction of the coverage and no 3G (since the iPhone doesn't support AWS).

posted on 21 Mar 2012, 23:00 4

6. Droid_X_Doug (Posts: 5773; Member since: 22 Dec 2010)


Props to Tim Cook for going to bat for the customer. But I am trying to understand how AT&T gets to refuse to unlock the phone at the conclusion of the 2 year contract period.

posted on 22 Mar 2012, 00:37 2

7. kanagadeepan (Posts: 668; Member since: 24 Jan 2012)


OMG... What will be the fun if iPhone is NOT jail-broken????

posted on 22 Mar 2012, 00:38 3

8. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)


Awesome story. This is why people love Apple!

posted on 22 Mar 2012, 00:58

9. cncrim (Posts: 503; Member since: 15 Aug 2011)


Nice story, but doesn't make sense. Why Tim Cooker go through all the trouble call ATT blah blah....? why can he just switch unlock one with non-unlock one and it's done deal save his time for something bigger and more important.

Fabrication story.

posted on 22 Mar 2012, 06:17 3

10. tmcr7 (Posts: 154; Member since: 02 Nov 2011)


The stupid guy should've just sold his iphone and bought a galaxy s2. He doesnt know what he's missing.

posted on 22 Mar 2012, 07:37

11. sheepygalaxy (Posts: 68; Member since: 10 Mar 2012)


when ever you take out a contract with any carrier once your contract is up that phone is completely yours so the network as to unlock it.This as always been the same well in the uk anyway

posted on 22 Mar 2012, 14:29

12. j.bene (Posts: 1; Member since: 22 Mar 2012)


I too want a special assistant!

posted on 23 Mar 2012, 11:17

13. medicci37 (Posts: 627; Member since: 19 Nov 2011)


Not a apple fan, but it's nice 2 know that Cook isn't as arrogant & uncaring as his mentor.

posted on 12 Feb 2014, 00:59

14. ndrey (Posts: 41; Member since: 30 Nov 2012)


I've tried this. It's not possible any more. The only way to unlock IN CONTRACT devices is by using any paid service likehttp://att-iphone-unlock.com/ as they are proven leaders in this area

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