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LG refuses to get pinned down to guaranteeing Android updates

Posted: , by Alan F.

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LG refuses to get pinned down to guaranteeing Android updates
LG spokesman Ken Hong said at MWC on Sunday that the Korean company will not guarantee any further Android updates past the latest build of the OS. Hong did say that the manufacturer is "prioritizing upgrades" for its high-end G-series models like the LG G2, LG Optimus G Pro and LG G Flex, but beyond its top shelf handsets, the company won't make a commitment to sending out updates.

Hong said that it can't guarantee updates because the whole process is not exactly up to LG. In the U.S., the carriers have the last say and some are known for stringent testing before releasing a new version of Android. And LG itself must wait to receive its copy of an update from Google. Hong said that LG will work with carriers that want to pursue an update, but does not want to put a guarantee on something it cannot control.

"We are definitely prioritizing upgrades for the G-series, looking at the G2, G Flex and G Pro first ... but beyond that, we aren't going to make a commitment to definite upgrades because it's not totally up to us. Some carriers may not want the upgrade. It's an added level of complexity even for their engineers. If they want to do it, we'll definitely work closely with carriers to do it. In some cases we will push it forward, like with G2"-Ken Hong, LG spokesman

One thing that LG does want to change is its prior willingness to make slight changes to some of its devices as requested by carriers. For example, the Verizon variant of the flagship LG G2 has smaller and flatter power and volume buttons making them a bit more difficult to use. The spokesman addressed this issue by saying, "We prefer not to have to customize for specific carriers simply because it takes more time. We would like there to be more consistency across our products."

source: PCMag

48 Comments
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posted on 23 Feb 2014, 10:55 11

1. aditya.k (Posts: 459; Member since: 10 Mar 2013)


That's a good way to kill your company!

posted on 23 Feb 2014, 11:19 10

11. neops (Posts: 166; Member since: 28 Jan 2014)


And why his answers are related only to carriers? What about the carrier-free ones?

posted on 23 Feb 2014, 11:39 9

21. CanYouSeeTheLight (Posts: 811; Member since: 05 Jul 2012)


They don't care about anyone, this is why i'll never buy an LG smartphone again, they don't change, they don't care what the costumers want, their flagship phones get mediocre support (G Pro is still at 4.1, Optimus G still at 4.1, G2 still at 4.2). Having owned the LG Optimus 2X all that i can say to LG is screw you.

posted on 23 Feb 2014, 11:40 2

22. aditya.k (Posts: 459; Member since: 10 Mar 2013)


If they provide update for off-contract phones then its gonna sound stupid not to update the on-contract ones. So they'd rather not make an update and be lazy. They lost a lot of respect!

posted on 23 Feb 2014, 14:08 1

41. dratomic (Posts: 460; Member since: 09 Oct 2013)


buy a contarct free phone and never experience any problems

posted on 23 Feb 2014, 11:26 6

14. Aploine (Posts: 136; Member since: 24 Oct 2013)


Yep, Good way to Go kill your customers' interest LG

posted on 23 Feb 2014, 12:05 3

32. LGisgood (Posts: 434; Member since: 23 Jun 2012)


NO!

there are over 70 millions loyal to LG Mobile Smartphone and still counting!

NOT ALL PEOPLE ARE CRYING FOR SOFTWARE UPDATE FOR THIER PHONE!

LG IS ALWAYS PROVIDING GREAT HARDWARE AND GREAT BUILD QUALITY FOR ITS PRODUCTS!

posted on 23 Feb 2014, 12:12 3

33. alrightihatepickingusernames (Posts: 355; Member since: 29 Dec 2013)


Troll?

posted on 23 Feb 2014, 12:26

37. neops (Posts: 166; Member since: 28 Jan 2014)


Pa(y)trol?

posted on 23 Feb 2014, 20:06 3

46. joey_sfb (Posts: 2876; Member since: 29 Mar 2012)


Once bitten, twice shy.

LG is not good to me. LG stands for low grade to me.

posted on 23 Feb 2014, 10:58

2. cripton805 (Posts: 917; Member since: 18 Mar 2012)


If you can't hang, bye bye LG.
"cough" Verizon especially, needs to stop with its custom little tweaks. When I was with Verizon I hated their bloatware almost as much as their customer service. I will never go back to them.

Let people download what they want and delete what they want. My Moto G on Boost lets me delete all the Boost apps I believe. And thats how I like it. People that want them can use them.

posted on 23 Feb 2014, 11:01 6

3. __0__ (banned) (Posts: 242; Member since: 07 Jan 2014)


LG , your G2 is a beautiful phone . But this is the exact reason why I ain't buying any of your devices !

posted on 23 Feb 2014, 11:02 11

4. vananucho (Posts: 49; Member since: 01 Jun 2011)


If I don't get Kit Kat, the Optimus G will be my last LG phone... If a 1 year old flagship is not the priority of a company it's clear that their consumers aren't too...

posted on 23 Feb 2014, 11:03 1

5. PBXtech (Posts: 973; Member since: 21 Oct 2013)


There is a lot of truth to that though, I'm sure carriers would rather you buy a new phone than keep getting your older phone updated.

posted on 23 Feb 2014, 11:03 3

6. loccoc402 (Posts: 21; Member since: 07 Nov 2013)


Try to upgrade soon,Lg. Customers need their phone to be upgraded. SS, HTC could do it, why u can't???

posted on 23 Feb 2014, 11:04 2

7. imkyle (Posts: 982; Member since: 18 Nov 2010)


Lg Optimus G should get 4.4

posted on 23 Feb 2014, 11:09 1

8. Lethallunacy (Posts: 2; Member since: 03 Jan 2014)


Stupid carriers

posted on 23 Feb 2014, 11:09 1

9. Derekjeter (Posts: 220; Member since: 27 Oct 2011)


This is where ALL OEM need to take a page from Apple and say no to bloatware, different buttons and different UI settings. Verizon is the worst, yeah my G2 is the only one with wireless charging but outside that i would rather have the larger buttons like the other carriers. I don't blame LG but they should always update the flagships no matter what.

posted on 23 Feb 2014, 11:25 1

13. networkdood (Posts: 6267; Member since: 31 Mar 2010)


APPLE devices come with plenty of useless APPLE bloatware...sounds like LG will ensure that the best phones are up to date - but that will only be for around 12 months, when the next flagship arrives...

posted on 23 Feb 2014, 11:29

17. Adrian38 (Posts: 121; Member since: 05 Nov 2012)


I agree that the manufactures all need to get together and take a stand against bloatware. It's just annoying, stupid and useless. I do not agree with the UI comment though. Although some of the UI's out there are absolutely hideous, you don't want every Android device running the same software, right? That would take away from what makes Android so different.

posted on 23 Feb 2014, 11:12 10

10. dorianb (Posts: 379; Member since: 24 Oct 2012)


LG:
Lucky Goldstar...?
Lifes Good... ?
Lazy Gophers... Ding Ding Ding

posted on 23 Feb 2014, 11:25 2

12. networkdood (Posts: 6267; Member since: 31 Mar 2010)


Really, this is no big deal - buy the non carrier variant of the phone, and/or head on over to XDA developers and those guys will crank out a good ROM for you...or just get a Nexus product....

posted on 23 Feb 2014, 12:15 6

34. alrightihatepickingusernames (Posts: 355; Member since: 29 Dec 2013)


That's not my job as the consumer.

posted on 23 Feb 2014, 13:28

39. blingblingthing (Posts: 429; Member since: 23 Oct 2012)


You are so right. get a nexus or get rooted. I have my LG G2 running a 4.4.2 custom ROM as we speak.

posted on 23 Feb 2014, 11:27 2

15. oo0tomas0oo (Posts: 2; Member since: 08 Jun 2012)


"LG" please read this...!!! You guys would be nothing without android so why you just be thankful for been giving the opportunity to offer Google android products...just do as your told why would you not want to give your customers that latest software available please stop being stupid and be thankful....

posted on 23 Feb 2014, 11:28 2

16. wargreymon (Posts: 145; Member since: 05 Nov 2013)


Feels good to live in a country where carrierphones barely exists, aaahhhhhhh.

posted on 23 Feb 2014, 11:32

19. Leonis (Posts: 334; Member since: 08 Jan 2014)


Where do you live? I live in Sweden and we don't have this problem here I think. Feels really good. I have an Iphone so i wouldn't really know about this android updates problem. BUT it still takes 4-5 months for the newest android updates to come to an android phone if its not a Nexus device, which is really googles fault than the OEMs. Thank god kit kat is a really good start version so I wouldn't care with future updates too much.

posted on 23 Feb 2014, 11:42

23. Shatter (Posts: 2015; Member since: 29 May 2013)


Its bad in the US because there are very few international phones you can buy that support the carrier bands and LTE. I would rather deal with their BS than get 2g-3g speeds, at least the Nexus devices have the bands.

posted on 23 Feb 2014, 11:44

24. wargreymon (Posts: 145; Member since: 05 Nov 2013)


Sweden :p

posted on 23 Feb 2014, 12:52

38. TMach (Posts: 352; Member since: 29 Dec 2011)


Hardly Google's fault since the OEM's skin android with their bloatware which means they need to customise the latest version of android before rolling out updates, double skin with carriers!

I usually buy sim free phones so don't have to deal with carriers but I think the LG G2, which will hopefully get kit kat, will be my last LG phone!

Sticking with Samsung and Sony, if I buy android and may also consider a 4.7 or 5.5 screen iPhone for my upgrade! I always vote with my wallet and it will definitely be goodbye to LG after my G2! Love Goodbyes!

posted on 23 Feb 2014, 11:31 1

18. 14545 (Posts: 1106; Member since: 22 Nov 2011)


And this is why I haven't bought a LG device.

Honestly, the OEM's should give us americans unlocked devices that work across carriers. (LTE/GSM and in VZW's case able to auth the CDMA stuff VIA lte). Then they don't have to answer to the carriers. I'm not one for legislation, but in order for carriers to not be relegated to "dumb pipe status" they should have to only sell phones that work on all carriers. If I want to tell you to get bent, then I can take my phone and go to Tmo, ATT, or whomever.

posted on 23 Feb 2014, 11:37 2

20. a22matic (Posts: 17; Member since: 17 Oct 2012)


This is why HTC is making waves right now. Being transparent to their end users (customers)... Looks like I'm sticking with HTC. Samsung has also done better with keeping their phones up to date with the latest Android software.

posted on 23 Feb 2014, 11:44

25. Shatter (Posts: 2015; Member since: 29 May 2013)


Samsung takes forever because their bloatware and unoptimized mods to android have to be ported over each release. Hopefully the S5 touchwiz is debloated or let's you at least uninstall it without root.

posted on 23 Feb 2014, 11:48

26. Mr.Mr.Upgrade (Posts: 425; Member since: 30 Aug 2011)


And this is why I will only buy nexus devices, u can keep your Galaxy, G,one, moto, bloatware phones

posted on 23 Feb 2014, 11:49 1

27. Nabil2511 (Posts: 148; Member since: 27 Jan 2014)


what about the international versions??

posted on 23 Feb 2014, 11:59 2

28. MrWilli5 (Posts: 72; Member since: 13 Feb 2011)


no more LG for me then

posted on 23 Feb 2014, 12:00

29. 1701nino (Posts: 264; Member since: 07 Dec 2010)


Yea,nexus devices are the only thing that you can relly on in android world but only 18 months(caugh*galaxy nexus*caugh) after that custom roms,curently i'm rocking a nexus 4 with vanilla kit kat.

posted on 23 Feb 2014, 12:02 1

30. TNesmith (Posts: 13; Member since: 05 May 2013)


This is what I do t get... They have made the last two Nexus phones and both were great phones considering price ranges. Do they not have that code, or what not, directly from Google? Unless they just build it a blank slate and hand it over to Google...

posted on 23 Feb 2014, 12:03 1

31. jibraihimi (Posts: 695; Member since: 29 Nov 2011)


And what about international unlocked models LG....???? This spokesman really killed LG's phone division with his reply.......... Bye LG, never gonna consider another LG phone, unless they come clean on their commitment for future updates.......

posted on 23 Feb 2014, 12:18 1

35. gallitoking (Posts: 4684; Member since: 17 May 2011)


What a bunch of crybabies, no ones buy a phone expecting OS updates... Nexus is the exception...

posted on 23 Feb 2014, 12:21

36. alrightihatepickingusernames (Posts: 355; Member since: 29 Dec 2013)


I would say LG is putting out the best phones from a hardware perspective right now. The software just lags behind though.

posted on 23 Feb 2014, 14:02

40. jellmoo (Posts: 664; Member since: 31 Oct 2011)


Jeez, as if there wasn't already enough reasons to avoid any and all LG products that don't contain the word "Nexus".

posted on 23 Feb 2014, 14:12 1

42. wargreymon (Posts: 145; Member since: 05 Nov 2013)


Its pretty interesting how peoples reading and understanding is. Its pretty obvious LG cant promise updates that the carriers have no interest in testing and approve. But all people read is "LG wont update anything".

Even HTC said they will only promise for their flag ships, where as LG said they will do their best to force carriers to update.

posted on 23 Feb 2014, 14:27 1

44. DigitalJedi_X2 (banned) (Posts: 346; Member since: 30 Jan 2012)


Exactly! I'm not understanding some of these people here. Alk LG said is that they WILL NOT GUARENTEE updates. They never said that they wouldn't do updates. And they said that they would force the updates for their flagship G series. LG can't force carriers to push through an update. People continuously blame the OEM for the update when clearly in the US, its the carriers who control it. If the carrier doesn't want it, its not going to happen. And besides, only us phone Geeks b*tch and moan about updates. The average consumer, the ones who are responsible for the majority of phone sales, couldn't care less about updates. If they did, the Nexus line would be the highest selling Android devices on the planet.

posted on 23 Feb 2014, 14:17

43. newbey123 (Posts: 404; Member since: 19 Mar 2012)


LG has never and never will be on my phone considerations, their UI is worse than sammy,didn't even think that was possible and they look and feel cheap.

posted on 23 Feb 2014, 14:32

45. mike2959 (Posts: 222; Member since: 08 Oct 2011)


I don't blame them for basically saying screw the updates. The amount company resources that's needed for testing, implementation, coding..all for a device that's last years big deal. Also remember the general user, has no idea what's the latest and greatest release. It's really everyone's fault. It's Android/Linux, for being a absolutely wide open platform where anything goes. It's the OEM manufacturer that likes to pretend they are a software company, then finally we have the carriers who are control freaks.
I love my G2 though!

posted on 23 Feb 2014, 20:48

47. Erica18 (Posts: 1; Member since: 23 Feb 2014)


LG i want you guys to do everything in your power to push out these updates, especially to the F7 on boost mobile. 4.1 jelly bean causes my phone to lag bit, don't allow samsung to blow you guys out.

posted on 24 Feb 2014, 02:17

48. DONUT (Posts: 305; Member since: 27 Jun 2013)


and this is probably why LG will lag behind. LG might be making great strides hardware wise, but their software is holding them back. and only focusing on updating the high end G series? come one LG, im sure you know most people mid rangers. they're basically killing themselves at this point

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