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HTC One S owners petition for Android update

Posted: , by Alan F.

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HTC One S owners petition for Android update
On Tuesday, we passed along the word from HTC France that the HTC One S will not be updated to Android 4.2. Nor will the phone be receiving Sense 5, which runs on top of the Android OS. But owners of the HTC One S are not going to take this sitting down. No siree. Instead, owners of the device have taken to Change.org to put up a petition requesting that the Taiwan based manufacturer revisit their decision and update the model.

Do HTC One S owners have a case? The petition says that on February 28th, HTC promised that HTC One S owners would be receiving both Android 4.2.2 and Sense 5.0. The T-Mobile branded version of the phone didn't receive an update to Android 4.1.1 until this past April. The petitioner also notes that YouTube videos of the handset running Android 4.2.2 ROMs show no problems with any performance issues.

So far, the petition has been electronically signed by 929 people, requiring just 71 more before it is sent on to HTC. If you're an HTC One S owner not happy with HTC's decision to forever freeze the phone at its current OS build, why not send a message to the suits back in Taiwan that you're not happy and not going to take it anymore.

To: HTC, HTC Corporation
I am a user of your HTC One S mobile phone. I was incredibly distraught by the recent choice you made to discontinue support of the device, regarding software updates. The device is not even 18 months old and you seemingly ditch it without an official reason as to why.

The device is by no means a low performer. Stacking it against even the current line of quad-core Snapdragon devices, it still packs a definite punch. What's more, Samsung's Galaxy S III (the dual-core variant; same chipset as the S4 One S) and even the budget-end Galaxy Ace 3 will both receive Android 4.2.2 updates. So really, what is your excuse?

Some reports have led to not enough sales? A solution to this, is to partner with more popular network carriers, charge a mid-range price for a mid-range phone (£430 is NOT mid-range!), and quite frankly, stop pulling a Samsung move and lessen releases of newer devices within a time frame.

As a happy HTC One S user, I encourage that you rethink your choices, and give users exactly what they want. That's what HTC has always been about, isn't it? Customers have priority? Here, I do not see that at all. Many users are asking for it. Are they receiving it? No.

Once again, I strongly urge you to have a rethink about the HTC One S. It is definitely a great phone; a highlight of 2012. It even managed higher benchmarks than your HTC One X and Samsung's Galaxy S III. Now that's impressive. It truly is a remarkable device, but your lack of software updates are seriously hampering that.
[Your name]

source: Change.org via GSMArena

  • Options

posted on 04 Jul 2013, 07:03 16

1. fsnas (Posts: 102; Member since: 18 Jun 2012)

welcome to Android world!

posted on 04 Jul 2013, 07:08 18

4. MachidoDen (banned) (Posts: 202; Member since: 30 May 2013)

Dont say android world
because samsung is never late with updates :D

posted on 04 Jul 2013, 07:39 7

12. InspectorGadget80 (unregistered)

Sony never late also. They update half of their older models too.

posted on 04 Jul 2013, 08:05 1

24. quyenqchau0813 (unregistered)

You can say they DO update, but their updates kinda late.
But they support a lot of their devices

posted on 04 Jul 2013, 08:00 2

22. AciMars (Posts: 24; Member since: 04 Jul 2013)

Except updates 4.2.2 for Note II and S III

posted on 04 Jul 2013, 08:02 1

23. LiquidGalaxy (Posts: 332; Member since: 03 Jul 2013)

Is that sarcasm? As everyone i know with an SIII is still waiting for 4.2.2

posted on 04 Jul 2013, 09:16 1

32. DigitalMD (Posts: 226; Member since: 17 Feb 2010)

Samsung has updated virtually all of the recent Android devices to Jelly Bean. Got to give them kudos with their vast number of models

posted on 10 Oct 2013, 00:43

46. gsaran88 (Posts: 3; Member since: 07 Oct 2013)

Dont think HTC One S will not survive without any android updates.Compared to the other mobiles in its price range, HTC ONE S is beautiful,no lags,excellent camera(see camera reviews you can have better idea) and Excellent audio experience.

Since qualcomm stopped its supports, HTC unable to provide updates.

posted on 04 Jul 2013, 07:20 13

7. Jason2k13 (Posts: 1214; Member since: 28 Mar 2013)

u mean welcome to HTC, sony and lg world

posted on 04 Jul 2013, 07:34 9

9. hms2407 (Posts: 94; Member since: 25 Apr 2013)

only htc..both sony and lg are good with updates now

posted on 04 Jul 2013, 09:01 1

29. WM6.5Sucks (Posts: 42; Member since: 06 Apr 2011)

Please tell that to my LG Optimus L9. Still waiting on JB update... -_-

posted on 04 Jul 2013, 08:27 4

27. ilia1986 (unregistered)

Actually welcome to the UNROOTED Android world.

Also - if Apple had half as many models as HTC or Samsung or even Sony has, I ASSURE you that maybe 3 or 4 models only would be updated to the latest version of iOS.

posted on 04 Jul 2013, 13:57

42. JulianGT (Posts: 89; Member since: 15 Oct 2012)

That is why they don't do that.

posted on 04 Jul 2013, 07:03 7

2. Genersis (Posts: 218; Member since: 29 May 2013)

A little bit on the aggressive side, but I can see their point. 18 months seems the usual cut-off point for phone software support. But I feel the One S should of at least got two major updates...

posted on 04 Jul 2013, 08:07

25. quyenqchau0813 (unregistered)

Actually Windows Phone receive 24 months of updates from Microsoft, or manufacturers I forgot.
It's just a little bit longer. I wonder what will happen when they release WP 9? Hope it's not a mess like the WP 8 time.

posted on 04 Jul 2013, 07:04 10

3. tiara6918 (Posts: 2036; Member since: 26 Apr 2012)

One thing I don't like about HTC, they stop giving software updates to their old handsets while other manufacturers still give support even to their old low end handsets. HTC's strategy is really wrong, they should take note of what Apple and Samsung has been doing

posted on 10 Oct 2013, 00:47

47. gsaran88 (Posts: 3; Member since: 07 Oct 2013)

Releasing updates will not mean that outstanding. I am using my HTC One S and its camera clarity,features,touch sensitive,screen clarity,slim aluminium body were far apart from all the models in that price range. Even the multitasking which is launched in os7 by apple was already implemented in HTC One S. It is not which version the mobile runs, It is the user experience and performance

posted on 04 Jul 2013, 07:11 15

5. wendygarett (unregistered)

I always love to use nexus 7 and kindle fire as an example of this situation...
nexus 7, android update regularly, but what happened after the update? Bugs and crash everywhere... The latest issue is about the lags due to low memory remaining...

meanwhile the kindle fire, no jellybean update, no ics update, not even the honeycomb... But why the kindle fire user is the only satisfied android tablet user during every survey? (satisfaction rate almost beat the iPad) simply because of the stability of the device, it has no lag, no bug, and kindle has the least repair rate among the android device...

stability > update, if it ain't broke, don't fix it... Or else it has nothing like the facebook update (monthly update yet monthly sucks)

posted on 04 Jul 2013, 07:27 7

8. tech2 (Posts: 3455; Member since: 26 Oct 2012)

hmmmm........nice example


posted on 04 Jul 2013, 07:35 3

10. wendygarett (unregistered)

While I can understand why this one s guy miffed for the update, sense 5 is so redesigned.... just like during the ics announced, everybody miffed for not getting the ics update because ics is redesigned as well...

to tell you the truth, even my friends ( iPhone 3gs user) miffed for not getting the ios 7... its so flat and redesigned...

Even the update, it takes time... Ios 7 takes time as well, rushing for update will end up making your phone like Facebook phone, and everybody know Facebook phone sucks...

posted on 04 Jul 2013, 07:45 3

14. tech2 (Posts: 3455; Member since: 26 Oct 2012)

'Even the update, it takes time..'

HTC announced that they will NOT issue an update for One S they didn't say you'll have to wait. Moreover, the reason given by HTC was absolutely lame to which this guy in the letter addresses (or tries atleast)

posted on 10 Oct 2013, 00:51

48. gsaran88 (Posts: 3; Member since: 07 Oct 2013)

Yes HTC does. HTC announced there wont be future android upgrade or Sense. But if you use HTC One S you will feel the performance,features,multitasking and even touch sensitive is far better than iphone 5. If you use it you will came to know that HTC One S will not die just because of updates..

posted on 04 Jul 2013, 07:15 3

6. abcdefgh (banned) (Posts: 471; Member since: 29 Mar 2013)

off topic but related to smartphones.
guys,check out 'micromax canvas 4' in google news.
u will be shocked.

posted on 04 Jul 2013, 07:36 1

11. tech2 (Posts: 3455; Member since: 26 Oct 2012)

WOW.... that's a really nice phone for the price.

The only downside I can see is 2000mAh battery and the updates (the irony of this article XD....). Also it may be a quadcore but the structure is A7 so it may not be that powerful as against the modern Krait or A9 or even A15s

But no reason I would choose this over Nexus 4 apart from the camera IMO

posted on 04 Jul 2013, 07:49

18. mafiaprinc3 (Posts: 528; Member since: 07 May 2012)

nexus 4 needs more memory,16 Gb is garbage if you can't expand storage, otherwise it's a nice phone

posted on 04 Jul 2013, 08:16

26. quyenqchau0813 (unregistered)

BLU have a Life Play with only 229 and it's on Amazon right now. On Oversea Electronic they have the Life One and Life View for 260 (included shipping). That's a heck of a cheap phone. Not to mention the Life View has 5.7 inch display.
Canvas phones are sold in India as I've heard, I haven't seen it in US yet.
But what is the price of an Canas 4 though?

posted on 04 Jul 2013, 07:40 3

13. InspectorGadget80 (unregistered)

Just glad I never buy HTC phones. They never update their handsets. They suck so badly.

posted on 04 Jul 2013, 07:48 1

16. mafiaprinc3 (Posts: 528; Member since: 07 May 2012)

their handset look ok,but they don't come through with updates. the one s was released april 2012 and now it's july 2013 and they abandon it already,screw htc. that's why they are losing customers.
funny how last year so many of their phones just like samsungs couldn't be updated to jellybean now they both release phones with less capable specs that run jellybean.
i will alwasy lovew sony,every phone released in 2012 always get updated to the latest android version!

posted on 04 Jul 2013, 07:47 1

15. Sondae (Posts: 279; Member since: 02 Jan 2013)

Thats one downer in buying a phone doesnt update. I think HTC should listen to there costumer or they will lose them.

posted on 04 Jul 2013, 07:49 2

17. Samsomesh (Posts: 195; Member since: 11 Jun 2012)

Most People don't buy HTC phones because HTC never update their low end and mid range phones.. While samsung and sony are good at updating their low to mid range phones.. Therefore samsung and sony rule when it comes lesser price phones..

posted on 04 Jul 2013, 07:52 2

19. Samsomesh (Posts: 195; Member since: 11 Jun 2012)

Even when releasing new low end phones they never come with latest OS.. HTC desire 200 with ics and it will not receive any update that's for sure...

posted on 04 Jul 2013, 07:55 2

20. xperiaDROID (banned) (Posts: 5629; Member since: 08 Mar 2013)

Poor One S owners... If HTC can't upgrade the One S to Android 4.2, at least give some reasons why they can't upgrade it, not ditching it like that. Come on, HTC!

posted on 04 Jul 2013, 09:45 1

34. DigitalMD (Posts: 226; Member since: 17 Feb 2010)

The reason is HTC doesn't want to spend the money. Yes, its short sighted and loses customers, but to HTC its short term interest. You don;t make money from updating software.

posted on 04 Jul 2013, 10:37 2

36. g2a5b0e (Posts: 3724; Member since: 08 Jun 2012)

Actually, you do make money from updating software. Those customers are more likely buy more of your products in the future & recommend them to other people.

posted on 04 Jul 2013, 08:00 1

21. yowanvista (Posts: 340; Member since: 20 Sep 2011)

It's actually Qualcomm's problem too, they didn't release proper binary blobs or even provide the updated Android 4.2.x 3.4 kernel for Snapdragon S3 chips. HTC can't update if no proper sources are made available by the SoC manufacturer.

posted on 04 Jul 2013, 09:11

31. DigitalMD (Posts: 226; Member since: 17 Feb 2010)

Qualcomm does what HTC tells them to do. They don;t independently screw over a vendor that buys millions of their chips.

posted on 04 Jul 2013, 09:45 1

33. g2a5b0e (Posts: 3724; Member since: 08 Jun 2012)

That would be relevant if the One S used an S3 chip, however it uses an S4 Plus--same processor in the U.S. versions of the One X & S3.

posted on 04 Jul 2013, 13:33

41. ahhxd717 (Posts: 332; Member since: 08 Dec 2011)

Certain markets had one with the S3 chip, if I remember correctly. Either way they should update the majority of the One S handsets, which have the S4. Well, assuming the problem is the Snapdragon S3 chip.

posted on 04 Jul 2013, 14:19

43. g2a5b0e (Posts: 3724; Member since: 08 Jun 2012)

You're right. I do remember that now. The S4 Plus was in high demand, so some were shipped with a higher clocked S3. Good call. Even still, phones with the S3 can be upgraded to JB 4.2. In fact, any phone that can handle 4.1 can handle 4.2. HTC is fault here. No one else.

posted on 04 Jul 2013, 08:54 3

28. jibraihimi (Posts: 760; Member since: 29 Nov 2011)

They should petition HTC to stop making smartphones...... If they can't support the phone even for 2 years then what's use of releasing a phone every other week........... Contracts run for 2 years. and phones are even not supported for those full 2 years.........

posted on 04 Jul 2013, 09:05 1

30. DigitalMD (Posts: 226; Member since: 17 Feb 2010)

TYpical of HTC , they got me once with the Flyer. Never buy HTC again.
Wasting your time sending letters. Stop buying their crap, that's all that matters and all they understand.

posted on 04 Jul 2013, 10:35

35. rizevnarastek (Posts: 347; Member since: 06 Sep 2012)

Root and mod, otherwise you are content with the FW your phone runs on. If you don't want to root I'd guess you're satisfied and will buy a new phone in a year or two anyway.

posted on 04 Jul 2013, 11:10

37. Superpiff (Posts: 36; Member since: 29 Jul 2012)

All I buy is HTC phones I enjoy rooting so it's not a problem for me my dusty inspire 4g is on jelly bean 4.2.2 I would be pissed if I had no knowledge or desire to take matters into my own hands

posted on 04 Jul 2013, 12:07 1

38. RomeoJDR (Posts: 244; Member since: 09 Dec 2011)

While other manufacturers seem to have finally began putting extra effort toward keeping released products relevant with software updates, HTC continues to break promises and drop support of their older models as soon as they release something new. HTC has always seem to release awesome hardware designs and build, it is sad they offer such abysmal support. If you want your new phone to stay current through your 2 year renewal cycle then stay clear from HTC.

posted on 04 Jul 2013, 12:44

39. sanjidmahmud (Posts: 1; Member since: 04 Jul 2013)

Everyone is offering the update except HTC. what's wrong with you. HTC is helping us to avoid them. If I don't get the update I'll definitely not gone use HTC through out my Life.

posted on 04 Jul 2013, 13:04

40. DaNTRoN (Posts: 135; Member since: 23 Jul 2012)

I knew last December my one s would not be updated. I could just feel it. So in February i bought a nexus 4 and vowed to never buy an HTC phone again. Then sent HTC feedback detailing my problems with them and letting them know they lost a customer who had only had HTC for 3 years. 3 phones 3 years 0 major updates.

posted on 04 Jul 2013, 15:28 1

44. RomeoJDR (Posts: 244; Member since: 09 Dec 2011)

They lost me awhile back after buying an HTC Flyer at a premium and having it quickly abandoned from receiving any support. The only reply I ever received from them after complaining about their lack of providing future updates was an email blaming it on the carrier. Weird when the Flyer was sold only as a wife device. Pathetic support of their products.

posted on 05 Jul 2013, 11:25

45. DylRicho (Posts: 17; Member since: 11 Apr 2012)

Thank you for covering my petition. :)

posted on 10 Jun 2014, 20:38

49. myredbones (Posts: 2; Member since: 17 May 2014)

Htc one s is just hideous pulse no rechargeable battery No way..I would have done just like htc abandoned it like it was something I created in woodshop in middle school when I was 14..

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