First, Mr. de la Vega was clearly excited about this device, notably more excited than he was when I witnessed his presentation about the HTC First as the first device packing Facebook Home as part of the native experience. Today was no mistake or act, Mr. de la Vega digs this device.
What’s not to like? I know fans of the different platforms will chime in with all sorts of answers, but frankly many of the answers are tired and in some cases, no longer applicable. Since I don’t want to chase that rabbit down the hole let me say this: In all honesty, I, along with anyone that uses or has used Windows Phone 8, can reasonably concede that the platform is not perfect. The app environment has a ton of momentum and so Windows Phone fans are dedicating more time to really examining what they hope will be enhancements to the user experience with Windows Phone 8 in the GDR2, GDR3 and 8.1 updates over the next year.
The complaints are now less about the apps, and more focused on refining the experience to propel the platform to the next level. The biggest issues have to do with notifications (customized), file management, and use of Zune for media syncing. The list is quite long. The good news is that Microsoft appears to be really listening, so for now, let’s acknowledge that there are warts for Windows Phone. For the rest of the gang, take a step back an acknowledge the failings of your favorite platform and we’ll get to brass tax.
It’s too expensive.
Lumia 920, Lumia 925 and Lumia 928 can all be had for a subsidized price $99 or less ($49 down payment in T-Mobile’s case).
I have no doubt that the carriers and Nokia have been aggressively subsidizing these devices to reestablish a foothold for Windows Phone 8 and Nokia in the United States. Some of the internal components, due to the operating system requirements, also help keep costs down, but like any “new” player, aggressive pricing is almost always used to lay the foundation for future products. Therein lies the rub, Nokia is still laying a foundation, and while I think the Lumia 1020 is timely (and necessary), I also think Nokia is not situated properly to command such pricing with AT&T alone.
Last year, I bemoaned AT&T’s exclusive arrangement with the Lumia 920. I stand by my arguments in that case, but I do not need to use them now. Now, circumstances are different, and Nokia needs to pay better attention to the environment.
One of the first points I will make concern Mr. de la Vega’s comments about AT&T and Windows Phone. During the presentation, he noted that AT&T is the leading carrier for Windows Phone in the United States. If we are talking about all of Windows Phone 7 and Windows Phone 8, he may be correct. When it comes to Windows Phone 8 however, the statistics are painting another picture.
Based on last month’s statistics from AdDuplex, Verizon Wireless holds a distinct lead over AT&T in Windows Phone 8 market share, 43% to 39%. In fact, Verizon has more Lumia 822 devices in service than AT&T has Lumia 920s in the field according to the same crop of data. Now that the Lumia 928 is in full swing, it will be interesting to see how that affects the landscape.
The next point I will touch on is the relationship between AT&T and Nokia. AT&T has been selling Nokia gear for a long time. Verizon’s relationship still has a new car smell by comparison. However, during the question and answer phase of the presentation today, a reporter with Forbes, not a small organization by any means, outright called Nokia and AT&T about a perception that the partnership is not making its way to the retail channel.
I can’t quote her directly, but she pretty much said to Stephen Elop, “AT&T has been a horrible partner for you. I love my Lumia but when I walk into a store no one knows anything about it.” She then took that commentary and tried to turn it into a question about how the relationship can be strengthened. To his credit, Mr. Elop took ownership (unnecessarily in my view) and responded that Nokia was going to ensure more cohesive training at the retail level. Frankly, if I had just signed another exclusive deal, I probably would have made sure the other party was doing its part as well.
The Lumia 1020 is definitely a breed apart, but has Nokia generated enough momentum in the US for this price point?
However, while “we” muddle through the maturing updates to the Windows Phone platform, a customer is going to be put off by $300 out of pocket when he or she can get a 32GB Samsung Galaxy S4 for $249, a 16GB for $199 or a 32GB iPhone 5 for $299. Love them or hate them, you can’t deny the duopoly that is Android and iOS.
It’s too expensive.
Speaking of duopolies, Nokia is taking overly protective positions when it comes to these exclusive deals. The carriers may insist on them to a point, but it is detrimental to Nokia especially when its chosen partner may not be a top performer compared to the competition. Verizon is currently outperforming AT&T with Windows Phone. Nokia needs to consider Samsung’s model of building primary devices that end up available across all relevant carriers. The Galaxy S4 is a perfect example, available everywhere while off-shoots of the device fill the niches.
Verizon's performance in selling Windows 8 devices marks a distinct trend versus AT&T
Nokia engineered three different devices for three separate customers when it could have engineered three (or maybe two) for all its customers in stages. Offering first dibs on a device for three months is certainly a workable incentive, and then let the rest of the carriers join in the fun. Whatever AT&T can’t get done in the first three months of exclusivity does not mean that another three months will make any difference, the mobile hardware cycle is too short to allow anyone to sit on the sidelines.
Maybe Nokia has plans like this already in the works. Next year, Verizon expects to start offering devices that are devoid of any CDMA radios, purely LTE. That will certainly make things easier for the manufacturers since they can just ensure the proper LTE bands are supported and keep the GSM/UMTS radios on board for global roaming. When those days arrive, exclusive arrangements like the one for the Lumia 1020 are going to be more difficult to justify at any price.
It’s too expensive.
reference for Windows Phone market activity: AdDuplex