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Are AT&T customers losing their EDGE?

Posted: , by Alan F.


Are AT&T customers losing their EDGE?
You walk into a restaurant and order a hamburger. When it comes, you take a bite and spit it out. When you call the waiter over to complain, he suggests that you order the higher priced sirloin steak because it tastes better. This is similar to what some AT&T subscribers have been going through recently, according to reports. No, AT&T has not opened an eatery. The speculation is that the carrier is slowing down their 2G network on purpose in order to force customers to switch to newer, higher priced 3G enabled phones. While the networker used to run EDGE on the 850MHz band, it now runs on the weaker 1900MHz band. AT&T denies all of this, but those using the first generation iPhone, certain BlackBerry models and RAZR phones are among the customers of Ma Bell who are affected by the change in the EDGE network. What has been your experience with AT&T's 2G network recently?

via: MobileBurn

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posted on 20 Oct 2010, 01:42

1. shawnluke05 (Posts: 3; Member since: 29 Dec 2008)

Unless at&t plans on widening their 3G coverage, this doesn't make much sense. I have noticed when on Edge that it seems to take forever sometimes to check email and use myspace, but other applications still run pretty fast.

posted on 07 Jan 2009, 11:42

2. Mayday3420 (Posts: 61; Member since: 11 Dec 2008)

So they at most have 50% of the population on 3g and ofcourse the other half on edge. So that means no matter what device half the att subscribers have, their speeds have just became a lot slower. hmmmmm, great idea, and people say verizon is a shady company.

posted on 07 Jan 2009, 11:58

3. vzw fanman (Posts: 1973; Member since: 11 Dec 2008)

that sucks for them

posted on 08 Jan 2009, 19:56

25. iff2mastamatt (unregistered)

Verizon doesn't have 3G bub.

posted on 07 Jan 2009, 12:03

4. The Doc (Posts: 122; Member since: 11 Dec 2008)

That's unfortunate. I hate when companies force change upon customers. Even Verizon Wireless forces change. Like the Nationwide Migration. Those calling plans, from a customer standpoint, are pointless for customers. Hopefully the customers that are affected work something out.

posted on 07 Jan 2009, 12:24

5. remixfa (Posts: 14251; Member since: 19 Dec 2008)

nationwide migration is not forced. you can still add lines and stay on americas choice. there are certain phones that require nationwide, like the full HTML browser phones, because americas choice is not set up for them. i add lines with regular phones to america's choice all the time. change is good. didnt most of you vote for change? so quit complaining about it! that benig said, att's 3g coverage is more like 25% of population to vzws 85%. nice shady way to piss everyone off so they continue to port to vzw. good for me, bad for att! :)

posted on 07 Jan 2009, 13:24

6. Legion (Posts: 397; Member since: 12 Dec 2008)

haha *High Five*

posted on 07 Jan 2009, 14:45

7. The Doc (Posts: 122; Member since: 11 Dec 2008)

WRONG! When a company forces you to change because you want to change how many minutes you need, that company is forcing you to change. There may be situations where it's not required, but if you want the most from the service, they will find a way to require the change.

posted on 07 Jan 2009, 15:31

8. The Godfather (unregistered)

we dont force people to change their service agreements, if they CHOSE to add or take away minutes, THEN THE CUSTOMER is CHANGING THEIR PLAN. use common sense Doc, your contradicting yourself in your own statement. and I agree remixfa, this is going to drive people in even more than before. Thanks for the hook up att.

posted on 07 Jan 2009, 17:29

14. vzw fanman (Posts: 1973; Member since: 11 Dec 2008)

ha..how come verizon never had a 2g? they went straight to 3g? or does 1X mean 2G? and IF i wanted change id go to a bank. all of the girls are saying if you seek amy.

posted on 07 Jan 2009, 18:36

16. The Doc (Posts: 122; Member since: 11 Dec 2008)

WRONG AGAIN! The change itself is not with the agreement. The change is with migrating from airtime billing to MB billing. You can't tell me that requiring customers to take Nationwide to save them the worry of paying for overages is an option. It's the only thing available. It's either paying hundreds of dollars for overage or paying $1.99 on all of your lines every month for no apparent reason. And the calls do come through consistently where customers will say "I didn't do that!" That is not an option...The cust is forced to choose Nationwide...

posted on 07 Jan 2009, 21:11

18. brikz4real (Posts: 173; Member since: 24 Dec 2008)

I don't understand what you're trying to say here Doc. If you are on a $39.99 plan and you have to switch to Nationwide plan but don't intend using the web, it will still be $39.99. You can have web access blocked on your device if you don't want the data charges. Trust me on this. I don't mind switching plans if I'm paying the same amount. In most cases, the only thing that changes from America's Choice to Nationwide is the name itself. This was done to give the customer a low cost option for web browsing. $1.99 per megabyte is better than AT&T's $10 and Sprint's $30 costs. It's about 70 web pages browsed on your phone and unlike Mobile Web on AC plans, it doesn't run on your minutes. Not to mention, with Verizon, 3G is 3G and 1x is 1x. The speed advertised is what you get ... not some hokey plan to slow down the network ( AT&T what are you thinking ? ) AT&T truly has the FASTEST 3G available but not the MOST.

posted on 07 Jan 2009, 22:42

19. VZWEMP (Posts: 143; Member since: 11 Dec 2008)

actually sprint and verizon do...they way our network is built and the type of technology is build allows us to obtain faster speeds. sprint's is slightly faster than ours only because they have far less congestion. but no way in hell does att's domestic towers allow for faster speeds than a cdma network. its like saying dsl is a faster method than cable...its just not technologically possible

posted on 08 Jan 2009, 18:14

23. Cali_E (Posts: 196; Member since: 24 Sep 2008)

cdma2000 is considered 2g (national access)

posted on 07 Jan 2009, 15:53

9. *HOVA* (Posts: 564; Member since: 11 Dec 2008)

This is all purely speculation, you guys take everything you read like it's 100% spot on. Maybe it's just network issues and they're working on it. Bottom line is this is heresay and you are all acting like it just has to be right! Please. Even if it is right, the people who truly care about speeds are on 3G anyway. The rest are customers who just use their phones for basic calling, texting etc. Sure, there's going to be some people who actually want EDGE but really? Anyone who wants fast speeds is on 3G anyway so I don't really see this affecting many people that would actually care even if it is true.

posted on 07 Jan 2009, 16:13

10. remixfa (Posts: 14251; Member since: 19 Dec 2008)

well hova.. if you paid for one gallon of gas, and i gave you only 4/5ths of a gallon and said "well you probably wouldnt use it anyways" would you be pissed? im sure you will, you pay for a service, you expect it to work as per what u were told. its not about whos a speed demon or not a speed demon, its about getting what you were told you were paying for. im sure ATT customer service is getting lit up with complaints now that these stories are out. and doc, id like to slap you around a little bit, but it looks like godfather already did it for me. bottom line, the customer changes the plan, not us. I still see peeps with old PRIMECO plans. get with it, would ya!

posted on 07 Jan 2009, 16:39

11. *HOVA* (Posts: 564; Member since: 11 Dec 2008)

I actually have worked for AT&T for many years and have heard no such claims so that's deffinetly not true. I'm also in retention so I can tell you if any dept. would know it would be ours, because people would be calling to cancel because of it. Your analogy would work if it were the same type of comparison which it isn't. EVERYONE uses every ounce of gas they buy, hardly ANYONE uses all the services included with their wireless service. Come up with a better analogy and I'm all ears. You remind me of many customers who call in complaining when they make changes that they lose things like rollover when they hardly use any minutes. It's the "principal" of it. That's ridiculously annoying. If you're not using something who cares if it's not what you expected it would be? If these claims are ever verified I would completly agree with some statements made in regards to it, but honestly it's just heresay, and as someone who works for the company and hasn't received any notification of the issue outside of this and random other sites posting about it as well, it's something I'm going to take with a grain of salt. Rumor mills will run full speed till the end of time, and to me, this is just another rumor.

posted on 07 Jan 2009, 16:47

12. Mayday3420 (Posts: 61; Member since: 11 Dec 2008)

I have always loved that just because someone works for the company they know everything that is going on with the company. That just proves how many people out that truly believed that are much well informed than they ever really will be. Unless you own the company, you will never be privy to all it's happenings and even then it's a big if.

posted on 07 Jan 2009, 17:09

13. *HOVA* (Posts: 564; Member since: 11 Dec 2008)

I never once have indicated I know all. A previous comment stated customers must be blowing up cust care about the issues and being someone who works for the company verified that's not the case. If you're going to post get your facts straight first.

posted on 07 Jan 2009, 18:34

15. Mayday3420 (Posts: 61; Member since: 11 Dec 2008)

You wrote, "I actually have worked for AT&T for many years and have heard no such claims so that's deffinetly not true." which means you must know everything that's going on. All the person said was a speculation.. you said yours as if it were a fact, an undeniable fact at that. Maybe att is doing that, maybe their not. YOu have no idea and what I was pointing out was you have no idea either so don't talk like you do cause guess what, you're speculating just like everyone else. Sounds like to me you're the one getting carried away making claims they can't back up.

posted on 07 Jan 2009, 18:50

17. The Doc (Posts: 122; Member since: 11 Dec 2008)

CORRECTION... Your little analogy proved my point. "You pay for a service, you expect it to work AS PER WHAT YOU WERE TOLD!" Not how its going to work from this point forward. If you want to change just about anything on your account, you will most likely HAVE to change to Nationwide. Want an LG Dare? Nationwide...Voyager? Nationwide. And don't tell me crap like "the phone won't operate on America's Choice!" It's easily done... I wish you would try to slap this around too...

posted on 07 Jan 2009, 22:52

20. VZWEMP (Posts: 143; Member since: 11 Dec 2008)

actually our system wont allow us to activate a phone such as the dare on an america's choice plan or anything older

posted on 08 Jan 2009, 11:52

22. *HOVA* (Posts: 564; Member since: 11 Dec 2008)

SO you're saying that since I work for the company and don't get calls like this, in the dept. that would most likely get them that means I'm saying I know everything? What kind of an idiot are you? Maybe someone is getting calls like this ALL I SAID was I am not. We have an internal messaging system which also notifies us of issues many customers are calling about so we can be aware of the possible issue and best methods to handle it. Haven't gotten any messages to that effect either. How do you think someone who works for the company would know as much or little as anyone else? I guess you wouldn't know a barn if you saw one either. It's obvious if you work for the company you have more knowledge about the company and it's issues then someone who doesn't, regardless of what kind of company you work for. That doesn't take a rocket scientist to figure out.

posted on 08 Jan 2009, 18:23

24. Cali_E (Posts: 196; Member since: 24 Sep 2008)

oh really? and how exactly do you do that? you're clueless dude

posted on 09 Jan 2009, 11:27

26. Mayday3420 (Posts: 61; Member since: 11 Dec 2008)

I love how you are changing your story, from "that's deffinetly not true" to ummm "maybe it's not true, I was just saying it's not with me." lol that is absolutely hilarious and I'm susposed to be the idiot? lol, ok..

posted on 08 Jan 2009, 08:52

21. Jyakotu (Posts: 824; Member since: 12 Dec 2008)

I don't know who's experiencing these issues, but I have no problem using AT&T's 2G network on my Sony Ericsson z310a phone.

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