Android 10 update breaks some Sony Xperia XZ3 and XZ2 units

Android 10 update breaks some Sony Xperia XZ3 and XZ2 units
Unless you own a Pixel or an Essential Phone, the day that your handset finally receives the latest version of Android feels almost like a national holiday. Yes, pop the bubbly and call your family. "Mom, Dad, I'm so excited. Guess what I just got!" So, of course, the responses will include "You got a promotion with a raise; you met your soulmate; you bought a new car?" And you might say, "No guys! My phone was just updated to Android 10. Hello? Hello?"

Several Sony handsets started to receive the Android 10 update during December while other models such as the Xperia XZ3, Xperia XZ2, Xperia XZ2 Premium, and the Xperia XZ2 Compact received it during the first week of 2020. But a few Xperia XZ3 and Xperia XZ2 users posted on Reddit (via Android Police) to complain about how their handset was broken by the update. One of the major issues is a slow down in the length of time it takes the phone owner to unlock the device using his or her fingerprint. Another Xperia XZ3 owner said that his alarm clock was going off every minute even after it was dismissed forcing him to clear the cache to get it to stop.

Others complained that their Xperia models are freezing and rebooting while some have been experiencing rapid battery drain or seeing their phone's screen turn on randomly. Just as annoying, in some cases the user's default SMS app is changed without his knowledge and some of the affected handsets won't open more than one app at a time following the update. Restarting or rebooting the phone doesn't make these problems disappear.

Sony appears to be planning a re-release of Android 10 for certain Xperia models


Not that it should matter, but the Xperia XZ3 and Xperia XZ2 models date back to 2018 and are both powered by the Snapdragon 845 Mobile Platform. Even Snapdragon 855 powered models like 2019's Xperia 1 and Xperia 5 are having problems as well. Some had brief success at killing the bugs by running a software repair using the Xperia Companion app; while this helped kill the bugs for a few days, all of the issues returned shortly thereafter.


There is some speculation that Sony has suspended the rollout of Android 10 on its phones and one Reddit user mentioned that a re-release of the update is coming. Another stated that only half of the manufacturer's European customers with a handset eligible to receive the update has actually received it. A Reddit subscriber with the handle CasualBasicDude wrote, "This happens often with the Sony Android TV updates but when you receive the final version it's almost flawless. Better be safe than sorry when users report issues that might not have been visible in testing."

Sony has several issues that have kept it from becoming all that it could be in the smartphone industry. First, the ridiculous naming scheme is confusing and it is about to get worse. The upcoming flagship model could be called the Xperia 3 even though the Xperia 1 and Xperia 5 have already been released. Another possible name for the device is the Xperia 1.1 5G. Back in January 2018, former Sony chairman Kaz Hirai said that the company would continue to build phones, but not to compete with Apple or Samsung. He said that the company needs to stay in the business to monitor what is happening in the personal communications sector until the next paradigm shift. Even with a new chairman, nothing has changed. During the third quarter of 2019, the company sold only 600,000 smartphones over the three month period. During that same time period, Huawei sold that many per day.

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7 Comments

7. pseudonym

Posts: 2; Member since: Oct 17, 2009

Not specifically about this update, but: Sony should keep making compact-size smartphones. No other significant manufacturer has done it recently (I don't mean the Galaxy s10e size, but with screens that are

8. pseudonym

Posts: 2; Member since: Oct 17, 2009

[having trouble with this board cutting all comments/replies short] ??

4. Remmy

Posts: 191; Member since: Jul 31, 2012

Some the uber annoying bugs I usually encounter: - Practically dead fingerprint scanner - Music stops when taking photos (even when disabled in the settings) - Default theme crashes, goes into stock Android wallpaper when camera shortcut is used (power button double tap) - Random freezing in Google Chrome, in-browser search bar types the wrong words (weird bug) - Video recording delay (video starts recording 2-3 seconds after pressing record) - Camera sometimes won't save photos

5. AlienKiss

Posts: 362; Member since: May 21, 2019

Try doing a hard reset (restoring everything to factory settings). Usually this will clear most of the hiccups after a dirty update (it is RECOMMENDED to hard reset, then update the phone - my advice as a heavy Android user). PS Do a backup first! :)

6. Remmy

Posts: 191; Member since: Jul 31, 2012

I've done that actually, after every major update. This is probably the buggiest update I've encountered after 4 Xperias.

1. lyndon420

Posts: 6946; Member since: Jul 11, 2012

So glad I've been holding off on this update.

2. foldablephone

Posts: 86; Member since: Sep 19, 2018

I used to auto update every device but now even on iOS I wait at least a day or two before even minor updates, just incase things like this happen. I’d rather wait a couple of days and let others be testers. I’ll never ever update ANC headphones either which always seems to have problems!

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