You can keep your VR headset if you return the Galaxy S8 due to manufacturing defects


The Galaxy S8 launch was not completely uneventful, as many users have noticed a red tint on their phone's display. Although Samsung was pretty quick in delivering a software update that supposedly fixes the issue, some Galaxy S8 owners plan to return their phones and ask for a refund.

We've been recently tipped off by one of our readers who claims his Samsung Galaxy S8 recently received the update that should fix the red tint issue, but it didn't do what was supposed to do. When he called Samsung and requested a refund, he was told that he could keep the Samsung Gear VR headset he received for free when he pre-ordered the Galaxy S8.

Also, he was reassured that keeping the VR headset will not affect the refund and that he will receive the full amount when returning the Samsung Galaxy S8 he pre-ordered.

The Samsung agent was very clear about that and added the return policy was enforced today, probably after other Galaxy S8/S8+ owners started asking for refunds.

Did you receive the red tint issue update from Samsung yet? If yes, did it addressed the problem or you plan on returning your Galaxy S8? If the latter, then Samsung got you all covered.

Related phones

Galaxy S8
  • Display 5.8" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh(30h talk time)
Galaxy S8+
  • Display 6.2" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2450 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh(24h 3G talk time)

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29 Comments

1. GeorgeAF

Posts: 87; Member since: Feb 25, 2014

Getting my S8+ soon, just waiting for confirmation on when it will be delivered

2. bobby84

Posts: 595; Member since: May 13, 2016

Yeap its so amazing. Don't know why people making a big deal about the red tint. Mines has it and its very faint and you don't even notice it until u tilt it at a very steep angle. I check my other Samsung phone and tilted it at the same angle and saw a faint red tint too. Again never notice it. And you only see it on a all white screen with the screen at a steep angle. Then again you can turn the red down and that gets rid of it

3. Subie

Posts: 2363; Member since: Aug 01, 2015

Did you get the update?

12. hotdoggnboi2002

Posts: 8; Member since: Jun 27, 2014

I didn't see a red tint problem on my S8 - I got the update for it yesterday from T-Mobile, my display still looks perfect before and after the update.

22. bobby84

Posts: 595; Member since: May 13, 2016

Nope I got Verizon. Verizon has always been the worst by a large amount on updates. People from other carriers had updates for bugs and performance other goodies at least several times. I'm still waiting on mines. The only update I got was to change the camera icon. Not only is Verizon the slowest with updates they disable features like Samsung cloud.They replace Samsung RCS messaging with Verizon messages then remove the coolest bixby features, and all you get is pintrest. Which is wrong almost 100% of the time. While other peoples bixby works much better. Verizon LEAVE OURS PHONES ALONE. when i get the note 8 i'm getting unlocked or T-Mobile.

23. danny_a2005

Posts: 361; Member since: Oct 06, 2011

There shouldn't be manufacturing defects

25. sissy246

Posts: 7111; Member since: Mar 04, 2015

That's in a perfect world. Doesn't matter what it is , items will always have some with defects. Depending on what defect, you take it back and get a new one or get it fixed.

27. Tipus

Posts: 869; Member since: Sep 30, 2016

Right, like HTC is always perfect, right fanboy?

18. UglyFrank

Posts: 2194; Member since: Jan 23, 2014

It's pretty great, 8hrs SOT is possible on this device

4. Settings

Posts: 2943; Member since: Jul 02, 2014

It's not free, you paid for it. Of course you will keep it.

5. Exynos88

Posts: 27; Member since: Jul 26, 2016

If it's not free then it should be deducted from the amount you paid if you ask for refund. But they didn't so it's free.

6. Settings

Posts: 2943; Member since: Jul 02, 2014

If so how generous of Samsung. But in the corporate world, nothing is free. The 64GB S8 cost to manufacture is $300, each. Latter half would be marketing, research and others. The Gear VR price is subsidized, its really not free. Samsung does not run a charity company. It's a corporation not a foundation.

7. Macready

Posts: 1821; Member since: Dec 08, 2014

It's free, the same way a discount is free. Most people won't get the the free VR when ordering the S8. By your logic nothing is free so we should scrap the word all together.

8. Tyrion_Lannister unregistered

$300 is a lot! Then there is fabrication, worker wages and electricity costs at plants. Also there will be defective units and parts which will add up to the costs. Most other phones don't take nearly as much to make as an S8/S8+, and that's despite the fact that most parts are made in-house for Samsung while other companies purchase it.

10. Settings

Posts: 2943; Member since: Jul 02, 2014

So who would pay the parts, manufacturing, r&d, marketing of the Gear VR?

11. Tyrion_Lannister unregistered

I don't know.

13. Settings

Posts: 2943; Member since: Jul 02, 2014

So it's not free.

14. Tyrion_Lannister unregistered

It's free for us. You will get the full refund if you return the phone, effectively getting the VR headset free. Well, obviously they have added some cost in the phone, but don't expect the phone to be $99 cheaper without a VR headset. They probably just added $20-30 to the phone, which would be the manufacturing cost of the headset.

24. danny_a2005

Posts: 361; Member since: Oct 06, 2011

What about the amages of giving you a defective phone? for me is a waste of time, and no VR headset can compensate my time

29. omnitech

Posts: 1131; Member since: Sep 28, 2016

It's sort of free. The reason they are probably letting you keep it is because the costs of repackaging and shipping used gear VR's is a lost cause because it would cost more than th device itself.

15. Stranded87

Posts: 51; Member since: Sep 30, 2014

Surely if you paid for it the cost came out of the money you paid for the phone....therefore when returning the phone for a refund you should return that too. So whether you see it as free or paid for you can't assume that you should get to keep it.

21. Settings

Posts: 2943; Member since: Jul 02, 2014

If you return the S8 to get a replacement, you can keep the VR. If you're returning the S8 and get a new device aside from the S8, I'm assuming you will return everything. Maybe I'm wrong.

16. zacsaturday

Posts: 262; Member since: May 09, 2014

Please re-read the article. It was "free as part of preordering the S8(+)" and all the money he spent on the S8 is being returned

9. piyath

Posts: 2445; Member since: Mar 23, 2012

Poor Samsung desperately trying to beat Apple by giving away free gifts.....lol

17. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

only thing funny here is your stupidity, man even your fellow apple user called you retard in another article.

26. sissy246

Posts: 7111; Member since: Mar 04, 2015

+10....

19. iampun33t

Posts: 136; Member since: Apr 17, 2013

What VR Headset..?? We don't get no VR headset with S8 here..!!

20. WPX00

Posts: 511; Member since: Aug 15, 2015

It's 1) an about face to make sure you didnt feel like you had wasted your time 2) give you an incentive to buy another Galaxy S8 or compatible Samsung phone

28. omnitech

Posts: 1131; Member since: Sep 28, 2016

Samsung really killed it with this thing. It's sssssssoooooooooooooo nnnnniiiiiiiiiccceeeeeeee. I haven't been this impressed with a smartphone since the legendary Galaxy S2. And that's saying a lot since it's much more difficult to impress nowadays vs back then. I am not sure if making up for Note 7 fiasco had anything to do with how great this phone is but someone needs to keep forcing their hand if this is the result.

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