Woman claims iPhone 4S spontaneously combusted and Apple will not replace it

Woman claims iPhone 4S spontaneously combusted and Apple will not replace it
We have heard stories like this before, a battery or phone spontaneously combusting or melting, sometimes with no obvious reason as to the cause.

In this case however, we do not think it is that big of a mystery, although anything really is possible. Shibani Bhujle is a Marketing Manager in New York City and she says that her one year old white iPhone 4S combusted and oozed acid, burning her fingers.

“My iPhone was on a coffee table and randomly the power went off,” Bhujle said. After smelling fumes, she picked it up and tried to turn it on. The device felt very hot in her hands and smelling something burning, she says she panicked and tried to remove the battery by prying the back plate off the phone. The battery was melting and in the process of oozing liquid. You can already tell where this is going, right?

Bhujle managed to remove the battery by basically tearing the device apart. Whether that helped to avert further injury to herself or prevent a fire we will never know. Feeling that this was a manufacturing defect, she went to an Apple store hoping to address the issue and get a replacement iPhone. Apple was willing to take her damaged phone, but was not offering a replacement device. After talking with managers and other staff at Apple, there is no resolution. Naturally, that is not an outcome Bhujle is happy with.

Viewing the photos below, one thing becomes evident in the second picture immediately. The liquid indicator inside the device is full-on-red.  That leads to questions about the brown stains, are they from coffee or tea?  Maybe chocolate milk?  Unless you have equipment insurance, you are not likely to get a replacement device with liquid indicators showing positive and the manufacturer is certainly not going to see eye-to-eye with you on claims of a manufacturing defect.

via: VentureBeat



1. suneeboy

Posts: 201; Member since: Oct 02, 2012

Yeah right.

46. metalpoet unregistered

gee golly sir i though it was okay to dip my phone in coffee every morning. goes to show you that sopme people are just straight up retarded and im quite scared that they are allowed to breed.

71. cezarepc

Posts: 718; Member since: Nov 23, 2012

My friend dipped his Xperia Z on his cup of coffee so I said, "My phone is better than yours!"....well, I didn't know my phone can't do that.

54. RaKithAPeiRiZ

Posts: 1488; Member since: Dec 29, 2011

iED -

65. Mittal

Posts: 494; Member since: Dec 14, 2011

I have a question Cant the leaked chemicals from the battery turn the indicator red ?

75. Droiddoes unregistered

How generous of apple to offer to take it off her hands but not replace it. F*cking joke company.

2. Nobuga

Posts: 9; Member since: Jan 31, 2013

Iphone sucks.


Posts: 4851; Member since: Apr 13, 2012

It always has, always been, always will, and I wish it remains like that, even the ios7, 8 , 9 shall be the same as ios6! ™®©

23. Mxyzptlk unregistered

Congrats in contributing nothing in relations to te article.


Posts: 4851; Member since: Apr 13, 2012

Congratulation MXZY for being a hippy, cult and worshiping Apple, for no matter he ow dirty, bad and nasty and cheap with no self respect they go™™©

84. kboo1995 unregistered

Sir I don't know who u r But it looks like u have some serious brain issues posting all these meanless comments and bashing apple won't change anything The company will not close just because some random guy commented on a blog article So plz get a life and stop wasting ur time

53. sprockkets

Posts: 1612; Member since: Jan 16, 2012

Pot, meet kettle.

82. Droiddoes unregistered

Congrats on contributing nothing to the human race. If anything your idiocy will set evolution back centuries. Please do not breed (like that's an issue LOL)

51. piyath

Posts: 2445; Member since: Mar 23, 2012

Yeah...! It really does...... huh huh ..

3. evolutionqy7

Posts: 38; Member since: May 27, 2011

Whatever, that really doesn't look like a defect, looks more like it was f**ked across the wall and then the damage caused the rest.

4. rengland

Posts: 1; Member since: Feb 03, 2013

What a joke. I hate it when "adults" can't take responsibility for their actions. Ignorant and cheap!

8. Droiddoes unregistered

Agreed 100%. This disgusting company needs to step up and warranty their shoddy dangerous novelty.

9. sithvenger

Posts: 371; Member since: Aug 25, 2012

Exactly... She's trying to run a scam, and apples not buying it


Posts: 4851; Member since: Apr 13, 2012

Says the Apple fan, or the royally™

17. sithvenger

Posts: 371; Member since: Aug 25, 2012

The fan on this one bro. She's lying... Apple should stand pat.

69. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

I wonder whether you would say the same thing if your iphone battery exploded and apple refuse to acknowledge the problem. Bottomline is no one here know what truly happened.

32. 14545

Posts: 1835; Member since: Nov 22, 2011

Yeah, that's where I have a problem. She screwed up her POS iPeon and whats apple to give her another one for free. Screw her, she should be locked up for attempted fraud. Then maybe people would start thinking twice before trying to pull crap like this.

5. InspectorGadget80 unregistered

Woah. Now u see apple true colors they wont even replace her iphone. This is really sad.

76. Droiddoes unregistered

The funny thing is apple is SO inconsistent with customer service. Broken screen and you don't have apple care? That's ok have a new iphail, no charge! Don't like the color because you're f*cking retarded and don't know what 'black' or 'white' is? NO PROBLEM we'll replace it! Your moron kid pulled the sim and tried to jam a micro SD card in there? NO PROB, we'll replace that! Your battery exploded and destroyed the phone? GO F*CK YOURSELF. Those are all real actual examples of things iTards have tried to return an iPhail to me for, I refused and apple gave them new phones.


Posts: 4851; Member since: Apr 13, 2012

So what, this is good news that Apple won't be replacing her lmao, another customer hoping will migrate to Android, she deserves it™

10. Sniggly

Posts: 7305; Member since: Dec 05, 2009

The last time something like this happened, it was a Galaxy S3. And it turned out the dumbasses had microwaved the damn phone. I'll take this lady's story with skepticism.

11. Tre-Nitty

Posts: 470; Member since: Nov 16, 2010

Yeah because Samsung or htc would replace the device. She's s liar! Way to go Apple.

12. sithvenger

Posts: 371; Member since: Aug 25, 2012

Well said bro

14. Kaze105

Posts: 21; Member since: Feb 15, 2012

Seems like she is lying here. It is highly questionable to replace a device that is not just opened, but also has the liquid indicator red. More likely that some liquid went in and caused a short that made the battery practicaly melt. The liquid indicator can turn red by other factors such as humidity, but still seems like she is lying in this case. Even the glass is odd considering how much it is cracked. If she wanted a replacement, she should have at the very least left the phone unopened.


Posts: 4851; Member since: Apr 13, 2012

So what if she is, wow supporting a bad fruit company! All they do is steal and patent which does not, nor ever belonged to them™®©

* Some comments have been hidden, because they don't meet the discussions rules.

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