Verizon’s $2 ‘Convenience Fee’ has caught the attention of the FCC

Verizon’s $2 ‘Convenience Fee’ has caught the attention of the FCC
After yesterday’s announcement that Verizon will be charging a $2 ‘convenience fee’ to customers who pay their bill online or over the phone, Verizon has attracted more attention than just the hordes of angry tech-bloggers; the FCC has also taken notice.

In a statement issued today, the FCC said, "On behalf of American consumers, we’re concerned about Verizon’s actions and are looking into the matter."

As of right now, you’re choices are, as previously reported, to enroll in Auto Pay, pay at a Verizon store, use a gift card, or murder the environment and re-start paper billing and send in the ‘ol check with an actual stamp, which many have vowed to do out of spite. Verizon may be getting more than it bargained for with the FCC on its heels. Stay tuned, the January 15th effective date is just around the corner.

source: NY Times via IntoMobile

FEATURED VIDEO

26 Comments

1. LewsTherin006

Posts: 140; Member since: Nov 18, 2011

Whats with the FCC? Could be be they are actually doing their job? This is great!

2. DROIDX0430

Posts: 469; Member since: Nov 24, 2010

Great news. All of tbese cell phone companies are out of control.

3. Whateverman

Posts: 3295; Member since: May 17, 2009

Good, because I'm not paying it! And I'm gonna pay my bill however I damn well please! Just answer me one question VZW. Why should I have to PAY you...to PAY YOU!?!?!

4. BigRed83

Posts: 144; Member since: May 19, 2008

I will pay my bill in pennies in person

5. johnny9000

Posts: 50; Member since: Sep 10, 2011

I understand why AT&T charges $5 to pay with a live rep to discourage that practice, but paying online, sms, and IVR is totally free, as it should be. Verizon charging $2 "CONVENIENCE FEE" to use an AUTOMATED service is insanity. I will do anything to avoid paying this fee, on principle.

6. quakan

Posts: 1418; Member since: Mar 02, 2011

It's free to go in store and use the time of an employee and pay but yet it costs to not bother anyone and pay without hassles? HEY VERIZON...┌∩┐(-_-)┌∩┐

20. bolaG

Posts: 468; Member since: Aug 15, 2011

Thats an awesome smiley haha. thumbs up. hahaha

21. quakan

Posts: 1418; Member since: Mar 02, 2011

thank you lol

7. jamrockjones

Posts: 345; Member since: Oct 26, 2011

That's why I have Sprint :)

9. MorePhonesThanNeeded

Posts: 645; Member since: Oct 23, 2011

Lol, I'm sure this is the reason you have sprint. Bug off with your nonsense. Good that the FCC is on this, I don't like it and I was not going to switch my carrier because of it. But I sure as hell wasn't going to pay that $2 fee for any reason, VZW stores are very close and anyone complaining about having to walk to the store, what the hell did you do when you had to pay bills before there was online payments, this stuff is still relatively new. Anyway kudos to the FCC!

8. c.hack

Posts: 614; Member since: Dec 09, 2009

I just de-activated my paperless billing. Let them pay to print and send me a paper bill, otherwise I might just charge Verizon $2 to process my email.

10. The_Miz

Posts: 1496; Member since: Apr 06, 2011

Oh look, government interfering again. Boohoo, suck it up and pay or go elsewhere.

13. c.hack

Posts: 614; Member since: Dec 09, 2009

It wouldn't be an issue if we could go anywhere else. The government is doing their job, for once. Protecting the taxpayers instead of corporations. If you don't like it, go live in another country.

23. dman5400

Posts: 15; Member since: Oct 02, 2011

the_mizzzzzzzzzzerable

25. StillStuckWithDroid

Posts: 65; Member since: Jul 19, 2011

oh look...The Fag Miz being a mindless troll again Your parents didnt pay any attention to you growing up did they

11. nacixem

Posts: 32; Member since: Jan 05, 2011

i guess free services aint so free anymore...

12. Carlitos

Posts: 664; Member since: Oct 23, 2011

Are people really taking this 2012 thing srsly? Thats the only explanation i can come up with for verizon to be doing this. And good for the FCC, i think this At&t tmobile deal, woke them up.

14. squeeb

Posts: 99; Member since: Dec 02, 2011

Unbelievable. If anything we're doing them a favor by paying online. I should also re-start paper billing.

15. Humboldt1

Posts: 16; Member since: Dec 29, 2011

When there was a Sprint store where I live,they would charge you $5.00 to pay your bill in the store and that was over 5 yrs ago.

16. willywill_evo

Posts: 162; Member since: Jan 05, 2011

UPDATE thanks to the pressure of the FCC and the people, verizon wont charge the $2

17. Forsaken77

Posts: 553; Member since: Jun 09, 2011

Talk about greedy...jeez. There's no other reason to do this but because they're greedy. Even if they made the "convenience fee" $.25, they'd be raking in millions of extra dollars every month. And 25 cents they probably could've gotten away with. They're charging people to make THEIR lives easier and lower THEIR own costs. Everyone that has Verizon should use paper billing, if you don't already, just to make Verizon have an added expense to print and ship your bill. Then send them a check so they have to send a physical person to the bank.

18. willywill_evo

Posts: 162; Member since: Jan 05, 2011

i take my $2 and buy a beer everytime i pay my phone bill for now on

19. jove39

Posts: 2145; Member since: Oct 18, 2011

How about $2 discount for all customers paying online to Verizon ;)

24. ThePhoneGURU

Posts: 11; Member since: Nov 19, 2011

The funny thing to me, is that at my store if you want to pay a bill in cash we use a system called "precash" which does have a $3 fee...lols. I freaking hate customers who pay their bill in store. i have better shiz to do.

26. ChafedBanana

Posts: 409; Member since: Sep 20, 2011

My time is NOT free. Processing a bill payment is work. I don't work for free. Do you? Time is money. If you can't pay your bill online I will charge you $3 to pay your bill in store for taking my time that I could otherwise be spending with a customer who actually wants to buy something.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.