Verizon ranks highest in call quality in J.D. Power & Associates study

With their onslaught of commercials driving the stake to AT&T about their map coverage, Verizon Wireless was ranked the highest in J.D. Power and Associates 2010 Wireless Call Quality Performance Study. There's no questioning the kind of care and precedence Big Red prides itself on its superior network, but they were able to have significant higher scores above the industry average in five out of six regions in the country. The study was conducted between July and December 2009 and surveyed over 24,300 wireless subscribers about their experience – this ranged from dropped calls, static/interference, echoes, no immediate voice mail notification, and voice distortion. Basically it included all those annoyances some of us experience whenever we are doing something on our phones. As it's broken down, Verizon took the top spots in the Northeast, Mid-Atlantic, Southeast, Southwest, and West regions – essentially a good chunk of the country from the looks of it.

via Cell Phone Digest

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