Verizon ranks highest in call quality in J.D. Power & Associates study

Verizon ranks highest in call quality in J.D. Power & Associates study
With their onslaught of commercials driving the stake to AT&T about their map coverage, Verizon Wireless was ranked the highest in J.D. Power and Associates 2010 Wireless Call Quality Performance Study. There's no questioning the kind of care and precedence Big Red prides itself on its superior network, but they were able to have significant higher scores above the industry average in five out of six regions in the country. The study was conducted between July and December 2009 and surveyed over 24,300 wireless subscribers about their experience – this ranged from dropped calls, static/interference, echoes, no immediate voice mail notification, and voice distortion. Basically it included all those annoyances some of us experience whenever we are doing something on our phones. As it's broken down, Verizon took the top spots in the Northeast, Mid-Atlantic, Southeast, Southwest, and West regions – essentially a good chunk of the country from the looks of it.

via Cell Phone Digest

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21 Comments

1. hmcougar09

Posts: 137; Member since: Jan 25, 2009

Nice! VZW FTW.

14. herbiederb

Posts: 275; Member since: Jan 28, 2010

Is this really surprising to anyone? VZW wiins!

2. omarc26

Posts: 360; Member since: Dec 05, 2009

well i had all the companys and so far verizon had the best call quality t-mobile was 2nd .. people dnt believe me when i tell them i had good call quality with t-mobile .. with t-mobile in my test with the samsung memoir its perfect no static at all and its very loud i have to put the volume down n its clear no static at all sprint was 3rd at&t was the worst .. with at&t it was pure static like 95% of the time i could berly hear the other persons talking even wit all the volume up which was frustrating cause i had to tell everyone to please repeat themselves n no i didnt have an iphone i had 2 blackberry bolds and an lg shine 2 ... n an sony ericsson c905a from att

3. cellgeek82

Posts: 518; Member since: Dec 20, 2009

This article is a no-brainer, Verizon always has best call quality. When you use a great technology and put your money into expanding it, upgrading it, and maintaining it, it will of course come out on top.

4. CHEFJEFF

Posts: 147; Member since: Sep 22, 2009

This is my ranking of cell phone carriers. Verizon #1 Sprint #2 T-Mobile #3 All the other Mickey Mouse carriers, put them in what order you'd like. And AT&T all the way at the fucking bottom!!!!!!!!!!!!!!!!

5. DOGIEFRESH

Posts: 316; Member since: Jul 15, 2009

That's awesome from a network who speed is not faster than a grandma on rollerblades...!!!!

11. artz1986

Posts: 453; Member since: Mar 11, 2009

Speed has nothing to do w/ call quality...

6. Mateo8326

Posts: 472; Member since: Jul 15, 2009

How came the number #1 is having the best in quality but yet have some many FCC issues in the past six months? lol

8. artz1986

Posts: 453; Member since: Mar 11, 2009

because them and their wife at&t are destroying customers' wallets...

7. Jyakotu

Posts: 867; Member since: Dec 12, 2008

I guess it depends on where you are. I have AT&T and I usually have good call quality. But still, congratulations to Verizon. It just means AT&T will do better next time so they can get the award.

10. artz1986

Posts: 453; Member since: Mar 11, 2009

it depends on the phone, I had the VU, that phone loved static, then I recently switched to the 9700, it's night and day when it comes to call quality.

9. artz1986

Posts: 453; Member since: Mar 11, 2009

so I guess everyone is gonna hop on VZW now?

15. Fan_of_Fanboys

Posts: 101; Member since: Nov 13, 2008

hop on them now? where have you been?

12. rimwireless

Posts: 17; Member since: Feb 03, 2010

Pretty much. Unless you want poor call quality then you can go so where else.

13. herbiederb

Posts: 275; Member since: Jan 28, 2010

or you are budget.

20. jax

Posts: 1; Member since: Mar 09, 2010

Not exactly, Verizon just provided some people in our company with phones for trial as they are trying to take our wireless contract from Sprint Nextel (1000+ phones and aircards) and we are not very impressed with Verizon. Although our company is happy with the Sprint Nextel service, we allowed Verizon to bid as our contract is coming up for renewal. There is nothing wrong with Verizons service but we were expecting so much more as they advertise as being the best network. However, most of our employees have noticed little to no difference in coverage and call quality with Verizon on the Sprint side and we actually have received better feedback about Sprint's service regarding data speeds with the aircards. We are also trying Verizon's walkie talkie service and it is no comparison to Nextel's Direct Connect as Sprints service is far superior. Point being, if Verizon is that good, Sprint is just as good and better in some regards. I have ATT service for personal use and Im thinking about switching to Sprint for better pricing.

16. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

not a surprise!

17. iH8vzw

Posts: 5; Member since: Mar 04, 2010

here's a nice tidbit I found out. Call into sales/customer service to process new line orders. Say you tried online and couldn't get it processed. Free activation and instant rebates. Break their balls even more by saying you want free shipping.

21. Fan_of_Fanboys

Posts: 101; Member since: Nov 13, 2008

lol omg

18. iH8vzw

Posts: 5; Member since: Mar 04, 2010

Correction. Break balls by asking for free OVERNIGHT shipping to match online. Make sure you stress it or they'll do free 2 day. LOL

19. spk

Posts: 36; Member since: Feb 03, 2010

No suprise when VZW is the carrier who invests the most revenue back into their network.

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