Verizon claims “thousands” of its customers still use the Note 7, plans to redirect all calls

Verizon claims “thousands” of its customers still use the Note 7, plans to redirect all calls

In a strange turn of events, many Galaxy Note 7 buyers in the United States haven't returned their smartphones yet, even though Samsung has already taken all the necessary measures for that to happen.

The South Korean handset maker pushed software updates through all major carriers in the US, but the unlocked Galaxy Note 7 units were targeted too. The software update is meant to prevent the Note 7's battery to charge, but it will also make it impossible for the phone to register with any mobile networks.

Verizon was the last carrier in the US to push the update to Note 7 units, but it looks like this didn't convince some Samsung fans to return their phones. Verizon officials claim that “thousands” of its customers are still using the Galaxy Note 7 even after the deployment of the update that's meant to cripple them.

Somehow, these Note 7 users managed to avoid getting the update and continue to use their phones to this day. Since Verizon has already reimbursed the cost of the recalled Note 7 to all its customers, the carriers now plans to bill those who still haven't returned their phones for the full retail cost.


Furthermore, Verizon said that it will soon put all these Note 7 phones that are being used in a special category so all outgoing calls, except those made for the 911 emergency service, will be redirected to its customer service.

Verizon customers who still haven't returned their Galaxy Note 7 smartphones can still do so and receive a bill credit of up to $100 and a waived upgrade fee.



Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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109 Comments

1. Plasticsh1t

Posts: 3089; Member since: Sep 01, 2014

Why not remotely terminate the device and shut it down? This will force the customers to return it and get over with it.

35. mixedfish

Posts: 1542; Member since: Nov 17, 2013

Because some people have modified the firmware to prevent the remote update. Now they will have no choice unless they wish to pay for phone plan that is useless.

86. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

You can't modify the VZW phone. You can only install an app to block OTA updates, which is what I am doing.

118. Konsento

Posts: 139; Member since: Apr 10, 2015

you're really stubborn, aren't you

84. nepalisherpa

Posts: 334; Member since: Jul 17, 2015

That would also prevent them from calling 911 which is a BIG NO!

87. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Can you read? No phone company can prevent any call made to 911 from going through. They would be sued to oblivion and will lose. Even on a home line. Even if you dont have phone service. If you have a land line in your home, it is open to make calls to 9/11 or the phone company. You just cant call anyone else. This is an FCC requirement in the USA. We arent barbaric like other countries where if you don't pay you don't get any service of any kind. You should actually read the article.So qucik to post...before even reading...STUPID! "Verizon said that it will soon put all these Note 7 phones that are being used in a special category so all outgoing calls, except those made for the 911 emergency service, will be redirected to its customer service."

106. nepalisherpa

Posts: 334; Member since: Jul 17, 2015

Yes, I can read dumbass. I was replying to Plasticsh1t who suggested "shutting down" the device. Don't be quick to judge without following the chain. STUPID!

2. meanestgenius

Posts: 21323; Member since: May 28, 2014

Now, by no means do I think it's wise that people are still holding onto their Note 7's, whether there have been more cases of exploding devices after the second recall or not. I think it's best to side with caution and return the device. But damn! This must be one awesome handset for thousands of Verizon customers to still be holding onto it and using it.

3. cleatglitch

Posts: 155; Member since: May 25, 2013

i just know that the next one better be one bad riff raff of a phone...i'm still mad that i didn't get the blue coral...ship date to my house was the same day of recall

6. darkkjedii

Posts: 30777; Member since: Feb 05, 2011

Damn bro, that sucks.

8. meanestgenius

Posts: 21323; Member since: May 28, 2014

Daaaaaaamn! That had to suck big time for you.

58. Mxyzptlk unregistered

I want to see if the next one will be the one to pry me away from my Nexus 6P, the only Android phone king.

5. NarutoKage14

Posts: 1293; Member since: Aug 31, 2016

There are a few communities online where they help you to avoid the crippling updates and whatnot. It's pretty insane what these people are doing just to keep using the Note 7.

10. meanestgenius

Posts: 21323; Member since: May 28, 2014

That's crazy. The Note 7 really must have been the real deal.

26. j_grouchy

Posts: 161; Member since: Nov 08, 2016

No. It was just a phone. Anyone who says differently is kidding themself.

27. meanestgenius

Posts: 21323; Member since: May 28, 2014

No smartphone is "just a phone", as they are capable of more than just telephony tasks. And I'm sure that the thousands of Note 7 users that are still out there would heavily disagree with you.

28. sissy246

Posts: 6950; Member since: Mar 04, 2015

Just a phone only makes call. Seeing how all smartphones do more then calls, they are not just phones.

57. Mxyzptlk unregistered

Lol I have to agree. That gave me a chuckle.

76. sissy246

Posts: 6950; Member since: Mar 04, 2015

Your really are not to smart if you agree with that.

80. Mxyzptlk unregistered

I don't care what you say.

91. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

No...you're kidding yourself. Yes it is just a phone. It is just a phone that was better than any other phone sold including Samsung's own Galaxy S7 Edge.

99. meanestgenius

Posts: 21323; Member since: May 28, 2014

That's what I'm saying. Anyone that thinks that smartphones are "just phones" really has no idea what a smartphone actually is.

115. Mxyzptlk unregistered

You're taking his comment out of context.

117. meanestgenius

Posts: 21323; Member since: May 28, 2014

Lol, you just couldn't resist, could you? No, I'm not taking anything out of context. You're only agreeing with him because he disagrees with me, and no amount of you denying it will stop that from being true.

110. tedkord

Posts: 17076; Member since: Jun 17, 2009

It was the best phone available.

67. xcapeartist

Posts: 5; Member since: Jan 18, 2017

It is

109. tedkord

Posts: 17076; Member since: Jun 17, 2009

It was. I hate the S7 Edge I got to replace it, but it's still the best choice left.

22. NarutoKage14

Posts: 1293; Member since: Aug 31, 2016

I know this didn't really belong on the comments for this Note 7 story but PA isn't putting it up so I'll do it. Investigators think the iPhone 6s brought down a plane and if they are correct then I think iPhones should be banned from flights. http://wccftech.com/egypt-plane-crash-exploding-iphone-culprit/

29. sissy246

Posts: 6950; Member since: Mar 04, 2015

That could have been anything ,it sounds like they will probably never know. Definitely not defending the iphone, but it's really hard to say.

44. zunaidahmed

Posts: 1182; Member since: Dec 24, 2011

I guess you are missing the part about the 4 bottles of cologne? We the f**k in there rightful mind would put 4 bottle of flammable liquid and electronics together......

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