Verizon, AT&T and T-Mobile staff to unionize under the 'Wireless Workers United' umbrella

Verizon, AT&T and T-Mobile staff to unionize under the 'Wireless Workers United' umbrella
Who said unions are dead? Verizon, AT&T and T-Mobile employees are forming a new group, called Wireless Workers United, which will be the go-to venue for joint negotiations with carriers on everything labor related. The initiative stems from the Communication Workers of America (CWA) organization, which previously was tasked with union duties, but approached each carrier separately, while now employees who are members can act in a conjoined manner, states Dennis Trainor, a CWA VP:


Тhe Communications Workers of America had some recent successes, like with the protracted 10-month fight for better pay and conditions that saw wireless store employees going out on a strike last May. It managed to squeeze through a 10.1% pay rise, and shifting the compensation emphasis from commissions to the base pay, though salespeople are on the fence if that's a good thing. Furthermore, AT&T will start offering a more generous sick days policy, and compensations for closing stores. 

Those achievements haven't gone unnoticed at CWA, it seems, and, now, with the cross-carrier Wireless Workers United initiative, they might have even more leverage. Both AT&T and Verizon booked huge cash windfalls from the new tax law, and AT&T even dolled out cash bonuses to employees to demonstrate how good the tax cuts are for big businesses, so they can afford extending the good vibes to wireless employees in the new union force.

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19 Comments

1. drazwy

Posts: 352; Member since: Jan 15, 2014

Incoming phone bill increases!

6. makatijules

Posts: 835; Member since: Dec 11, 2017

Those were coming anyways. But for sure now.

18. kurosaki9870

Posts: 4; Member since: Nov 26, 2017

Tell the company to tell their shareholders to go to hell and keep your phone bill the same. They don't have to raise it at all, their profit margins are absolutely insane and they've been taking us all for a ride for 20+ years now.

2. Soundjudgment

Posts: 370; Member since: Oct 10, 2016

There goes the special-pricing.

3. goodmorrow

Posts: 26; Member since: Feb 12, 2014

You can see it now. Customer Service is going to suffer the most. I'm definitely against this.

8. gersont1000

Posts: 473; Member since: Mar 13, 2012

Customer service should improve if this new union helps to end commission based pay.

14. tuminatr

Posts: 1114; Member since: Feb 23, 2009

Many union workers are commissioned and AT&T has been union for years.

15. gersont1000

Posts: 473; Member since: Mar 13, 2012

One of the most heard of complaints from customers is that service reps add services to your plan which you didn't request. They do this because they expect to get commission on these wrongly added services even if they're removed later on when the customer realizes it. I'm also not saying that unionizing will completely end commission pay but it will help to that extent. Unionizing will not end all problems by a long shot but it will help a lot more than hurt.

16. tuminatr

Posts: 1114; Member since: Feb 23, 2009

It wont make any difference. The telco I worked at had sales and service reps some commission some not the cramming as its called was common. We were part of the CWA. I liked the job did not like CWA. My last year there CWA negotiated the closing of 6 US based call centers and opened 6 new call centers in Canada at about 1/3 of our pay. The union called that a win because they increased the number of union members that showed me the union truly cared about and it was not their members.

17. Gawain

Posts: 434; Member since: Apr 15, 2010

Right, because God forbid we have any meritocracy in our society. People get into sales to make money. It's not all used-car salesmen. This super-union will f*(k its members. The last "walk-out" in California was orchestrated by CWA to be 2-days, the maximum before they would have to pay stipends to their membership. Meanwhile, the AT&T employees that walked lost a weekend's worth of pay and commissions. Unions hurt unskilled labor or non-trade labor. Retail work is not the same as a journeyman, boilermaker, or pipefitter. It's the customer that is going to get hosed.

19. kurosaki9870

Posts: 4; Member since: Nov 26, 2017

Customer Service will be much better because the sales employees aren't going to be pressured into overselling customers on products and services they don't need or want. Which is the most annoying thing ever, by the way. Anyone who thinks that's necessary is a total jackass. I'm looking at you, shareholders of wireless companies.

4. tedkord

Posts: 17183; Member since: Jun 17, 2009

All the hate for unions, and we have all benefited from them.

5. wrm2013

Posts: 232; Member since: Mar 28, 2013

This is great news

7. makatijules

Posts: 835; Member since: Dec 11, 2017

If America had it their way, we would all be working in risky jobs with no protect, workign around question chemicals and being forced to work 24 hours a day for weeks at a time until we collapse with no insurance, no sick days, no vacation days, no maturity leave and more. Unions are not all bad. They have brought about the protection and fair pay with time off that we have now. If it wasn't for them, we would be treated like Asian workers. They would literally work us to death and pay us nickels vs dollars. Not all Unions are good, like the one for the Postal Service.

9. boriqua2000

Posts: 243; Member since: Mar 11, 2009

No Sprint?

* Some comments have been hidden, because they don't meet the discussions rules.

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