Samsung says there is only one fix for Verizon Galaxy S10 units bricked by the latest update

Samsung says there is only one fix for Verizon Galaxy S10 units bricked by the latest update
Samsung isn't the number one smartphone manufacturer in the world (based on shipments) for no reason. And the three phones that the company unveiled earlier this year, the Galaxy S10e, Galaxy S10, and Galaxy S10+ are examples of Sammy's expertise in crafting high-end phones. But some Galaxy S10 owners found themselves in a predicament after installing the latest software update; they could not unlock their device. Several Galaxy S10 owners posted their sad tale in Samsung's community forum (via Gadgets 360). One poster complained that after updating his phone, it asked for him to enter a password even though he never set up his phone to accept one. Not typing in his non-existent password prevented him from unlocking his handset.

This was far from being an isolated incident although the issue seems to affect only Verizon subscribers. A Galaxy S10 owner who installed the latest update sent by Verizon had a similar experience. "Not sure how to proceed, I type in my PIN, the screen turns black and it goes back to the lock screen," he wrote on Reddit. A Samsung Care Ambassador posted that a factory reset is the only way to solve the issue. One post, allegedly from a Verizon rep, suggested typing incorrect passwords until this action forces the phone to factory reset. Another method involves booting the phone into recovery mode to set off a factory reset. Some took their Galaxy S10 to the closest Verizon store and had it reset by their friendly neighborhood rep. But as you might imagine, not too many Galaxy S10 owners are pleased with the idea of performing a factory reset on their handset.

Samsung admits that a factory reset is the only solution for now


A poster on the Samsung community forum put the blame squarely on the manufacturer. "This is not a solution," he wrote. "Absolute Incompetence by Samsung. This isn't a simple glitch, Samsung removed the ability to remote unlock using 'find my mobile' and then releases a security update that changes some users Password/ PIN. This is a sad excuse for a solution and Samsung needs to correctly address this via a Password bypass remote unlock via tech support."


When a Samsung moderator finally joined the conversation, he said the usual things about the issue being escalated with specialists but admitted that at present a factory reset is the only option. And unless you've backed up all of the data on your phone, this means starting from scratch and losing all of those important pictures you've taken.


The software update that apparently set off this mess is the June Android security update and while the Verizon branded Galaxy S10 and Galaxy S10+ are both affected, it seems to be the former that is the subject of most of the posts. If we can take one positive thing away from this incident, we probably will see more people backing up the data on their handsets just in case something like this happens again in the future.

Related phones

Galaxy S10
  • Display 6.1" 1440 x 3040 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 512 GB + microSDXC
  • Battery 3400 mAh
Galaxy S10+
  • Display 6.4" 1440 x 3040 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2800 MHz
  • Storage 128 GB + microSDXC
  • Battery 4100 mAh

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46 Comments

1. AsaphGod

Posts: 5; Member since: Dec 01, 2018

non-existant. Adjective. non-existant. Common misspelling of nonexistent. I can be the editor for the site.

19. BuffaloSouce

Posts: 1259; Member since: May 01, 2017

Then go get your news somewhere else

2. chris2k5

Posts: 240; Member since: Nov 17, 2012

Samsung back at making poor products again

16. MsPooks

Posts: 15; Member since: Jul 08, 2019

Triggered. ☝️

18. skips

Posts: 471; Member since: Oct 04, 2015

pressed enough to reply

20. pimpin83z

Posts: 391; Member since: Feb 08, 2019

It's the update that did it, not the phone.

3. kevv2288

Posts: 275; Member since: Jul 30, 2015

One of the rare times I'm glad unlocked version gets updates last. I'm on Verizon but did not get the June update yet on unlocked s10e

4. baldilocks

Posts: 1486; Member since: Dec 14, 2008

Pretty sure they should be thoroughly testing updates before sending them out. Unlocking your phone SHOULD be one of the first things tested. Yeah, I’d say this one is clearly on the department responsible for testing carrier updates.

5. apple-rulz

Posts: 1940; Member since: Dec 27, 2016

Thankfully Samsung users are tech savvy and will be able to get into their devices anyhow.

8. tedkord

Posts: 17198; Member since: Jun 17, 2009

That's just in comparison to folks like you.

43. lyndon420

Posts: 6599; Member since: Jul 11, 2012

The smart ones will have enabled automatic backups when they first got their phone. I can't believe some people actually don't do auto backups.

6. mackan84

Posts: 281; Member since: Feb 13, 2014

Can’t relate to people not using a cloud-service for photos in 2019.

21. pimpin83z

Posts: 391; Member since: Feb 08, 2019

Or those not backing them up on their phones with SD card slots. ;-]

24. mackan84

Posts: 281; Member since: Feb 13, 2014

Not many phones will keep that slot when 5g is official worldwide.

32. ShadowSnypa786

Posts: 521; Member since: Jan 06, 2017

Sure people like you said that about 4G and look we still have SD cards. You can back up and restore all day long with internet connections and use data. I rather have everything backed up instantly.

36. Leo_MC

Posts: 6935; Member since: Dec 02, 2011

What’s a “SD card”?

47. lyndon420

Posts: 6599; Member since: Jul 11, 2012

That's something that an iPhone never had... can't blame you for knowing about something you've never had experience with. Now Android OEM's are dumbing down the experience for us users as well...(sigh)

7. Vokilam

Posts: 1150; Member since: Mar 15, 2018

Anti-Apple fans: “This is why updates take so long on android - they’re making sure there’s no bugs“ I can’t believe that such a limited model (compared to iPhones which all get updates on first day) actually got enough people to warrant an article. Usually android phones barely get any updates and one device every few months that it’s hard to catch bugs that come with updates. It’s easier to catch them on iPhones because EVERY iPhone gets a new update right away! Until you realize that, you’re going to see apple as the bad guy that’s releasing updates to fix bugs and android is not! iPhone are just easier to catch these things because they all get the same update and get it fast! TLDR: android phones have bugs with every update too. There’s just not enough devices that get certain update bug that it’s worth reporting. This one actually hit hard even though only a few got the update.

9. tedkord

Posts: 17198; Member since: Jun 17, 2009

And yet, Android updates are less buggy. Why, it's almost as if you have no idea what you're talking about.

14. Vokilam

Posts: 1150; Member since: Mar 15, 2018

You missed my point. How can you catch a bug when only 1000, phones get an update once every two months

26. iloveapps

Posts: 715; Member since: Mar 21, 2019

Less buggy because there’s a few devices being update.

38. Leo_MC

Posts: 6935; Member since: Dec 02, 2011

No, they are not. Android is on the top of the most buggy OS’s, after 2 Linux distributions.

22. pimpin83z

Posts: 391; Member since: Feb 08, 2019

This is the first time an update happened from Samsung where a hard reset is the only fix. Based on this article, you typed all that got nothing.

30. Vokilam

Posts: 1150; Member since: Mar 15, 2018

This is the first time they made an article.

37. Leo_MC

Posts: 6935; Member since: Dec 02, 2011

The bugs in Android phones are being reported.

10. matistight

Posts: 956; Member since: May 13, 2009

Back up your sh*t, stop having passwords to protect the world from your stupid selfies. If the info is important, export it! Don't leave it locked on your phone for 3 months and then complain when your phone fails.

15. MsPooks

Posts: 15; Member since: Jul 08, 2019

Backups are a good point, but even people without passwords were being blocked out after the update.

17. skips

Posts: 471; Member since: Oct 04, 2015

that's still a s**t excuse. 'always be prepared for when your thousand dollar flagship phone fails and you lose your data lol git gud' android is the overlord of phones, if anything its aLWaYS the users fault. i have to laugh.

11. matistight

Posts: 956; Member since: May 13, 2009

I blame Verizon really. Verizon Samsungs generally force strict password rules, turning on the 10 incorrect password erase setting by default, where everyone else gives you the option to do it. Sure you can turn it off, but no one really does. Also you can go f yourself if you use "Secure Boot Up" because you don't need it. Also, good luck getting your info back if you forget your password, cause if you use Verizon, you're probably gonna forget it.

23. pimpin83z

Posts: 391; Member since: Feb 08, 2019

I have a Note 8 on Verizon & only my app that require a password (banking, insurance, etc.) have one. Don't have a password on my phone cause it's always on me. Not sure what you're talking about.

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