T-Mobile is migrating to a new restocking fee policy; based on type of device

T-Mobile is migrating to a new restocking fee policy; based on type of device
Obviously, it’s probably a good to do your research ahead of time before making that trip down to your local wireless store to pick out a new handset for yourself. Although you can never fully realize how a certain handset might fit your specific needs, at the worst-case scenario, you can always return or exchange the device – well, that’s as long as you’re within the return policy. However, sometimes you might be hit with some sort of restocking fee.

For T-Mobile customers, just know that it looks like the carrier will be migrating to a new restocking fee policy come May 22nd. In fact, it seems that the fee will now depend on what exact type of device you’re returning or exchanging.  Reading into the leaked internal memo, we find it be an effort to “offset the costs of processing and restocking devices for certain types of device exchanges and return.”
T-Mobile is migrating to a new restocking fee policy; based on type of device

As it stands, the new restocking fee policy will charge $25 for phone-first handsets & laptop sticks, $50 for smartphones, and $75 for tablets & netbooks. Without a doubt longtime customers will especially take notice since it’s considerably more than the usual $10 restocking fee that they’ve been accustomed to seeing.

source: TmoNews



1. BobbyTaba

Posts: 316; Member since: Aug 11, 2010

It used to be $10? Thats so good

2. ssjassassin

Posts: 108; Member since: Aug 31, 2009

I was wondering when they would change from the cheap ass $10 restock to something meaningful.

3. Getulio

Posts: 8; Member since: Apr 29, 2011

That's brutal.

4. Reptar unregistered

It probably costs T-Mo somewhere around $8-$12 to ship handsets to their Return Center, and i'd assume they barely make a fraction on the return. So seeing an increase in a Restocking Fee on a company that's losing customers left and right, shouldn't come as too big of a SHOCKER.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.