BELLEVUE, Wash. – April 14, 2014 –
T-Mobile US, Inc. (NYSE:
today shifted the national conversation on wireless to a new level,
unveiling its latest
Un-carrier move – a campaign to eliminate overage penalties, one of the
most reviled wireless industry practices. While abolishing overages
customers on T-Mobile consumer plans, its CEO has also laid down a
challenge to the nation’s largest carriers, AT&T, Verizon and
Sprint, to do the same.
than 20 million Americans were hit with punitive overage charges in
2013. And these penalties from the three largest U.S. carriers take more
than an incredible
$1 billion out of consumers’ pockets every year.
I’m laying down a challenge to AT&T, Verizon and Sprint to join
T-Mobile in ending these outrageous overage penalties for all consumers –
because it’s the right thing to
do,” said John Legere, president and CEO of T-Mobile. “Overage fees are
flat out wrong. Agree with me? Join me in putting this challenge to all the major national carriers by signing my petition on Change.org.
Right here. Take one
minute to be a part of this consumer movement.”
year, T-Mobile banished annual service contracts and began phasing out
overage charges with the launch of Simple Choice. T-Mobile’s
stance against annual service contracts is now well known by consumers,
and today it's taking on the even more unpopular and unjustified
practice of slamming consumers with surprise bills in the form of
“Charging overage fees is a greedy, predatory practice that needs to go,” continued Legere. “Starting
in May for bills arriving in June – regardless of whether you’re on
Simple Choice, Simple Starter or an older plan, we’re abolishing
overages for good. Period.”
lure customers in with a low monthly fee for a fixed amount of domestic
or data. Once consumers go over those limits – even by a little –
they’re hit with much higher rates, often dramatically higher. These
plans are purpose-built to drive customers over that invisible line into
massive overage charges. The result has been a
culture of fear, worry and surprise every time the wireless bill
arrives. For example, an individual on AT&Ts entry-level plan,
advertised at $45 per month, will pay $125 if he uses just the average
amount of data for a U.S. smartphone user (1.5 GB per person).
worst thing about these overage fees is that they’re often inflicted on
those who can least afford them,” added Legere. “As an advocate
for consumers, we’re putting a stop to that. I personally won’t be
satisfied until we obliterate this shameful practice from the entire
To give a voice to U.S. wireless consumers, Legere has started an online petition at
calling on AT&T, Verizon and Sprint to end overages. You are
invited to sign the petition and add your voice to the growing movement
to rid the wireless industry of domestic overages once and for all.
For more information, visit the
T-Mobile b-roll or read
John Legere’s blog about today’s announcement.
estimates from third party bill screening report surveying over 20,000
wireless customers multiplied by major U.S. carriers’ reported postpaid
overages for U.S. domestic calls, texts, and data usage only. Visit a
T-Mobile store for details. As always, we encourage customers to review
their plans and features, and talk with our retail associates to make
sure their current wireless service gives them
everything they need.
About T-Mobile US, Inc.
As America's Un-carrier, T-Mobile US, Inc. (NYSE: "TMUS") is redefining
the way consumers and businesses buy wireless services through leading
product and service innovation. The company's advanced nationwide 4G and
4G LTE network delivers outstanding wireless
experiences for customers who are unwilling to compromise on quality
and value. Based in Bellevue, Wash., T-Mobile US provides services
through its subsidiaries and operates its flagship brands, T-Mobile and
MetroPCS. It currently serves approximately 46.7
million wireless subscribers and provides products and services through
approximately 70,000 points of distribution, including approximately
8,000 T-Mobile and MetroPCS branded locations and 62,000 third-party
locations, as well as distribution through our
websites. For more information, please visit http://www.t-mobile.com.
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T-Mobile US Media Relations
877-281-TMUS OR 212-358-3210