Survey indicates Windows Phone, Nokia, draws better customer ratings than Android and Samsung

Survey indicates Windows Phone, Nokia, draws better customer ratings than Android and Samsung
Samsung is riding a wave of momentum, with customer intent to buy the Galaxy S III still very strong even though it has been available for the better part of a year. According to a survey from ChangeWave service, there is also a strong interest in Samsung’s Galaxy Note II.

In that survey of a little over 4,000 people, iOS was the dominant player, with 71% of users expressing satisfaction with their iPhones. The surprising result was the level of satisfaction with Windows Phone 8. Microsoft’s mobile operating system has garnered strong support, showing 53% of users are satisfied with Windows Phone, versus 48% of Android users.

Nokia has benefited from the satisfaction in Windows Phone, with a “Very Satisfied” response of 56%, a huge jump, the manufacturer is a tad ahead of, but basically tied with Samsung, standing at 55%. Here too, Apple leads the way with a satisfaction response of 70%.  Of those that were planning on buying a smartphone in the next 90 days, half said they would be buying an iPhone, and 21% said they would be buying a Samsung product.  Of those intent on buying a Samsung, 69% are set on a Galaxy S III

All-in-all, it is a another bright point for Nokia and Windows Phone.  If Nokia and Microsoft can continue to maintain the momentum through 2013, it would seem that the forecasts for a serious third OS are on track.

sources: Cellular News via WPCentral



1. wendygarett unregistered

Can someone tell me why Nokia users is happier than Sammy user?

3. wendygarett unregistered

And once again, the satisfaction does not indicate the awesomeness of the smartphone, but the postive attitude of the users... I believe android users will have epic high satisfaction, IF THEY STOP BASHING APPLE AND MICROSOFT!!!!

5. thunderising

Posts: 232; Member since: Nov 25, 2011

Funny the other way round also holds true

22. brandonrana

Posts: 57; Member since: Nov 04, 2012

I agree with PA here. Iam not a WP user but one of my friend got a nokia lumia 510 with WP 7.5 and i had to setup all the settings and all .. I played with it for 5 hours and i must say the experience was fantastic. Very smooth and it have almost all the great apps people complaint about.. Yes i think it will be or is indeed the 3rd big OS now. Way to go nokia..

7. cripton805

Posts: 1485; Member since: Mar 18, 2012

Well considering nobody has bashed Windows or iOS in this article, its ironic that you would start the bashing on Android users.

10. wendygarett unregistered

I never bash android user, in fact, I personally think android user are very smart, and know everything on tech, everytime I have a question on my iPhone I also ask you guy about it (never trust Apple marketing gimmick) you guys are great, but business are always business, like it or not Apple and Microsoft are always on profit side, Google might not focus much on profit, but that doesn't mean Google is a charity company... So I hope android fans stop hate them because of the $$$$$

12. DaNTRoN

Posts: 135; Member since: Jul 23, 2012

Wow, just wow.

15. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

You agree that Android user are more techkey because it allow user to tweak which may or may not be everyone cup of tea. But having an option is better than not having it. For the business side, Android is free for business if not for apple and m$ constant patent attack. However, there are also both good and bad points. Good is consumer have more choices, more type of devices such as professional camera can be further enhance with Android Apps integration. Bad is that market are flooded with Android junk, slow device with poor customer support. Overall, consumer should read up a bit to avoid buying a lemon. I personally have friends that buy $70 Android tablet and the device really slow and laggy.

37. Omar-BHR95

Posts: 184; Member since: Dec 23, 2012

"in fact, I personally think android user are very smart" not in my country , people in my country and some other countrys think that Samsung is the one who made the Android OS and they think that ALL other Android phone making manufactures copied Samsung

41. wendygarett unregistered

Exactly same as my country :p

42. No_Nonsense unregistered

Or in my country where (most) people I have met think you shouldn't buy a new phone if its not running Android.

35. Dunknown

Posts: 84; Member since: Jul 23, 2012

I would like to say that Windows Phone does really makes something what I want. It is simple. I tried my cousin Lumia 920, the gaming is awesome. The graphic is something similar of what you can get on a high performance laptop. No matter how many apps you download, it creates a whole list of apps (that is the disadvantage for wp). The thing is it is as smooth as silk. The note 2 that I'm using has some difficulties to cope with many apps in the phone. WP is a new os to be try out. It will give what you feel.

4. Johnnokia

Posts: 1158; Member since: May 27, 2012

All of us owned a Nokia phone. When I compare any phone to Nokia's phone, I feel what I have like a cheap Chinese gadget. In spite of its good quality in fact. But, Nothing is comparable to Nokia.

6. cripton805

Posts: 1485; Member since: Mar 18, 2012

There is a whole lot more Samsung owners out there than Nokias at this moment, so considering the amount of people, its pretty good. I wonder how many people took the survey for each manufacturer. If iPhone owners are happy, then good for them too.

9. samystic

Posts: 242; Member since: Mar 25, 2012

owners - not true as almost everyone has / had a Nokia users - yes little correction ;)

11. cripton805

Posts: 1485; Member since: Mar 18, 2012

This article is referring to Nokia and Windows obviously and what Im directly referring to.

25. -RVM-

Posts: 331; Member since: Oct 19, 2011

Actually i think there are still more Nokia users than Samsung ones. After all, Nokia was selling the most phones for 14 consecutive years, while Samsung only 1 year so far.

40. -box-

Posts: 3991; Member since: Jan 04, 2012

And year-end figures haven't been finalized and verified yet, so Nokia may still have its yearly crown.

51. cripton805

Posts: 1485; Member since: Mar 18, 2012

You seriously dont believe that Samsung is one year old right? Ill just leave it at that... Samsung has been VERY succesful too in the past decade. I will repeat myself... NOKIA AND WINDOWS TOGETHER AS AN ENTITY.

59. jsdechavez

Posts: 803; Member since: Jul 20, 2012

Dude, I think he meant samsung had just about a year as top OEM.

14. MrJerry

Posts: 403; Member since: Oct 05, 2012

If it's true in the world I really don't know why But can you tell me why Sammy products are selling like hotcakes and being expected by huge interests more than Nokia's or even Apple's product(Maybe first time with Galaxy S IV than iphone) even if they are happier than Sammy users? Sorry no matter what you think the world likes Apple and Samsung at the moment Nokia is far behind at least for now because they are not even close to both giants...This is the fact

19. wendygarett unregistered

Imo, good sales doesn't mean good satisfaction... McDonald has the best sales among the fast food... But does consumer happy with it? I don't think so (where subway is way better than that)... volume player will never beat niche player when it comes to satisfaction, due to several factors...

30. MrJerry

Posts: 403; Member since: Oct 05, 2012

Why do u compared mac with subway? Your comment is irrelevant at all You should compare it with burger king cause subway and mac arent in same categories.. So now if people buy so many more burgers in mac than burger king...why should i not consider mac is better than burger king?? Please give me damm good reason

32. wendygarett unregistered

Both are fast food, both made up of bread... looks like you are a groupie type person, who dislike the minority product that show fewer ads compare to the giants...

31. MrJerry

Posts: 403; Member since: Oct 05, 2012

Honestly Your comment could be used for poor excuse in the business Is there any company which wants to satisfy their customers rather than making money from them? Please get some reality Company making low profits or even less than zero must be doing something wrong...but their loyal customers cant really see the fact and think they r still best...which means their loyal customers could be harm for them... Very ironically but Nokia is best example of this and Apple could follow this in few years if they keeps doing same things whay they have been doing another years..

33. wendygarett unregistered

are you telling me that zero profits company makes crappy product? No wonder most products are made in China in order to cut cost and gain profits... Thanks to those weird thinking customers like you...

58. MrJerry

Posts: 403; Member since: Oct 05, 2012

Dont give me a BB Give me a fact Did nokia do well in recent few years? I dont even wanna campare it to ss n apple because they only have shiny old glory and kept doing ss**t Now we have seen some positives about nokia 920 n ms os and nokia fans straitaway think they just got that glory back.. Actually nokia fans are as much fxxxxd as ifans They just cant argue with cause no matter what the fact is nokia is always best for them What a pity

36. abate

Posts: 43; Member since: Dec 19, 2012

Find a $275 samsung android phone(Like galaxy ace) and compare it with Lumia 620. See which one is laggy like a snail and which one is smoothest. Then compare the Lumia 620 against a Lumia 920 and try to find any difference regarding smoothness, if you can. Now compare your $275 android phone with S3 and do I have to tell you how many differences you will spot? You can do the same with $190 Lumia 510 vs $190 samsung Android phone. And then compare it with the flagship phone to find the smoothness difference. That's why WP (almost identical smoothness & responsiveness on every devices regardless whether it's flagship or low end) gets more satisfaction than Android(Varying smoothness and responsiveness) experience (Because not everyone buy flagship devices) and Nokia(solid looking devices & WP devices) get more satisfaction than Samsung(Gives priority to specs than look and multiple OS adoptions, which will vary the user experience).

38. protozeloz

Posts: 5396; Member since: Sep 16, 2010

Actually the comparison is rather vague, the Ace you use as an example is around 2 years old, and runs the low bench numbers... Anyways hopefully this year we are better processors on cheaper phones, and have other (much expensive) factors removed to make things cheap...

39. abate

Posts: 43; Member since: Dec 19, 2012

Lumia 510 and Lumia 610 uses the same MSM7227A soc @ 800 MHz, while Galaxy Ace uses MSM7227A @ 1GHZ. Compare them both and find yourself which one is the smoothest. Of course you won't see much of a difference between Lumia 510 and Lumia 900 when you compare it. But you will not only feel Galaxy ace Laggy even though it runs on same processor at a higher frequency (1GHz) and when you compare it with phones like galaxy s 2 or S3, you will feel the difference like night and day. Source:

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