Survey indicates Windows Phone, Nokia, draws better customer ratings than Android and Samsung

Survey indicates Windows Phone, Nokia, draws better customer ratings than Android and Samsung
Samsung is riding a wave of momentum, with customer intent to buy the Galaxy S III still very strong even though it has been available for the better part of a year. According to a survey from ChangeWave service, there is also a strong interest in Samsung’s Galaxy Note II.

In that survey of a little over 4,000 people, iOS was the dominant player, with 71% of users expressing satisfaction with their iPhones. The surprising result was the level of satisfaction with Windows Phone 8. Microsoft’s mobile operating system has garnered strong support, showing 53% of users are satisfied with Windows Phone, versus 48% of Android users.

Nokia has benefited from the satisfaction in Windows Phone, with a “Very Satisfied” response of 56%, a huge jump, the manufacturer is a tad ahead of, but basically tied with Samsung, standing at 55%. Here too, Apple leads the way with a satisfaction response of 70%.  Of those that were planning on buying a smartphone in the next 90 days, half said they would be buying an iPhone, and 21% said they would be buying a Samsung product.  Of those intent on buying a Samsung, 69% are set on a Galaxy S III

All-in-all, it is a another bright point for Nokia and Windows Phone.  If Nokia and Microsoft can continue to maintain the momentum through 2013, it would seem that the forecasts for a serious third OS are on track.

sources: Cellular News via WPCentral

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66 Comments

53. b1acktiger

Posts: 223; Member since: May 19, 2012

Windows Phone = Nokia ??? Windows Phone= HTC, Nokia, Samsung... Nokia is not the only company which produce Windows Phones, there is HTC, and Samsung in the camp. Lumia 920 might be a good device. Most of them forgot that HTC and then Samsung made more WP devices than Nokia. When the word Windows Phone come up, People vomit "Nokia". Why ?

57. phonemirer

Posts: 111; Member since: Dec 07, 2012

why ?? nokia has made more wp devices than any other and samsung hasnt launched wp device yet, ativ s is just a s3 with wp, so pointless. Guess what ?? lumia 920 trounces any wp device, and droid dna might be better, future proof, but it is still stuck on 8mpx and doesnt have puremotion, pureview and ois.

52. lubba

Posts: 1313; Member since: Jan 17, 2011

Can some someone explain to me the customization process in Android.

50. aco96

Posts: 244; Member since: Oct 12, 2012

I am satisfied with my Nokia X7 and Nokia Belle Refresh. My next phone is definitely the Nokia 808 :)

27. tashreef

Posts: 476; Member since: Nov 24, 2012

Nokia is doing their best ....... GO Nokia......

28. -SEUL8TR-

Posts: 113; Member since: Jan 13, 2013

More like doing there crap! Where are there N series? Where are the unique 8800 series for the untypicals?

29. wendygarett unregistered

Hello hater :)

34. tashreef

Posts: 476; Member since: Nov 24, 2012

why ?you still find nokia n series more durable and attractive than your DRoids......? you are a true Nokia Fan......

56. phonemirer

Posts: 111; Member since: Dec 07, 2012

n8 and n9 are better than androids w same price, they have good cameras and durability

24. cameogt

Posts: 88; Member since: Oct 18, 2012

Of those that were planning on buying a smartphone in the next 90 days, half said they would be buying an iPhone, and 21% said they would be buying a Samsung product. Of those intent on buying a Samsung, 69% are set on a Galaxy S III. -- i'm wow'ed how statistics predict. is this an advertisement?

23. darac

Posts: 2156; Member since: Oct 17, 2011

Well, no surprise there because Samsung androids cover the whole spectrum of smartphone market. Lots of them are cheaper than any Nokia windows phone. Show me a Nokia WP with qvga screen and 700 mhz processor. On the customer satisfaction charts for a single phone, there is no Nokia, and Samsung Galaxy S3 is on top overall

47. chaoticrazor

Posts: 2347; Member since: Aug 28, 2012

such a fanboy, trying to invalidate the article as it doesnt show samsung or android as top in every way so tragic

20. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

Why is it so hard for you people to acknowledge the success WP is having with Nokia? All you do is start comparing it with Android, again and again and yet again!!! Let's face it, there are other OS as well that can be successful and be fun for some people... I love Android, but i like the fact that WP is giving me another option to choose from...and some other new OS is coming soon. Each OS is great in it's own respective way. There's no need to hate it.

21. wendygarett unregistered

That's why I love Indian :) always gave a respectful opinion

43. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

This seriously has to stop! I mean, occasional puns and pulls are okay but this is getting out of hand. If each of us were a country, God knows we would be having World War 6 by now!

45. wendygarett unregistered

Didn't thought that sensitive for you... I'm sorry...

48. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

Haha...Wendy, that's ok. That was just a humor...don't think too deep.

49. wendygarett unregistered

I'm just get used to this kind if ethnic, 80% of my friends is as awesome as you :0

46. chaoticrazor

Posts: 2347; Member since: Aug 28, 2012

summed up whats wrong with many users on here, they find choice and options a threat yet claim there secure about there preference. should start a list of the worst fanboys on here, sadly right now its android fanboys that are the problem more then any. like you said every wp8 article is swarmed on by android fanboys saying how its better and the only real choice so bored of the bs

17. 8logic

Posts: 154; Member since: Mar 05, 2012

if only nokia came with android sigh...........

26. neutralguy

Posts: 1152; Member since: Apr 30, 2012

it's been more than a year and you can't still move on? You need to see a shrink.

8. UrbanPhantom

Posts: 949; Member since: Oct 30, 2012

Congrats for Microsoft, and especially Nokia. The Lumia 920 is an excellent flagship smartphone, that easily holds it's own against offerings from both Samsung and Apple, as well as other companies... I'm not really sure why some people express hate for WP8: the OS is stable, intuitive, and also takes far less system resources than Android. Why do you think the Nexus 4 has a quad core and 2 gig ram, versus a dual core and 1 gig ram on the Nokia 920? Microsoft simply has better optimized code, and their OS as a whole is far less fragmented... Android obviously has it's virtues, and has a HUGE app library that adds to the appeal. However, my point is that hating Microsoft is an emotional thing, not an objective action. Also, Nokia may eventually decide to step into the Android world. However, I do not see that happening in the near future, and so don't hold your breath ;o)

13. cripton805

Posts: 1485; Member since: Mar 18, 2012

Even if Android does use more resources do you think it uses 100% of the extra power? Think about this... Some phones are being updated to Jelly Bean like the SGII. That phone doesnt have a quad core or 2gb of ram. Please state facts instead of lies and non sense. About time we start putting down some of these "SO CALLED" facts. I wonder how much power the Nexus would have to use up for the Lumia to finally take the lead on it. I wish someone would do a real benchmark on them to put these arguments to rest.

16. 8logic

Posts: 154; Member since: Mar 05, 2012

i guess if you enjoy living within the boxes then wp8 is right for you, because all the tweaks android user like doing to their phones requires extra resources!

18. Whateverman

Posts: 3295; Member since: May 17, 2009

Maybe it's the ghost of Windows Mobile. I know just hearing the name Windows Mobile brings shivers to my spine, and MS hasn't fully shaken that "horrible mobile experience" image just yet. As for your comparison, I think your right about WP8. It doesn't need the extra ram or 8 cores. But most Android users don't really care that it may "need" 4, 8,16,or 72 cores. As long as the phone performs well, we don't see the extra hardware as a detriment, we like it.

2. Johnnokia

Posts: 1158; Member since: May 27, 2012

I bought Galaxy S3 after my Iphone 4S and I hate Windows Phone, But I will buy Lumia 920 because of this great Nokia. Whenever I hear Nokia, this means trust and reliable products .. So sad because they don't adopt Android. Otherwise, I would never ever buy any phone other than Nokia.

1. wendygarett unregistered

Can someone tell me why Nokia users is happier than Sammy user?

3. wendygarett unregistered

And once again, the satisfaction does not indicate the awesomeness of the smartphone, but the postive attitude of the users... I believe android users will have epic high satisfaction, IF THEY STOP BASHING APPLE AND MICROSOFT!!!!

5. thunderising

Posts: 232; Member since: Nov 25, 2011

Funny the other way round also holds true

22. brandonrana

Posts: 57; Member since: Nov 04, 2012

I agree with PA here. Iam not a WP user but one of my friend got a nokia lumia 510 with WP 7.5 and i had to setup all the settings and all .. I played with it for 5 hours and i must say the experience was fantastic. Very smooth and it have almost all the great apps people complaint about.. Yes i think it will be or is indeed the 3rd big OS now. Way to go nokia..

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