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Study finds the iPhone is the most complained about, Samsung Galaxy S4 is the least

posted by Maxwell R. / Jul 04, 2013, 7:08 PM

Study finds the iPhone is the most complained about, Samsung Galaxy S4 is the least

Following its banner launch last September, the iPhone generated the highest amount of customer criticism according to analysis by We Are Social, a social media research and consultancy firm. That news alone should not surprise anyone. We all remember the issues that were encountered with the iPhone 5 as well as the debacle that was Apple Maps.

That did not dampen brand appeal or overall customer satisfaction however, as the iPhone continues to score well in J.D. Power’s satisfaction surveys.

Samsung’s new Galaxy S4 since its launch has generated only a fraction of the complaints the iPhone contended with. We Are Social combed the Twitterspere, blogs and forums following the launch of recent flagship releases. Covered were the number of “conversation” that were started on launch day, and then followed the activity related to brand appeal, brand criticism and features on the devices. The devices followed were the iPhone 5, BlackBerry Z10, Nokia Lumia 920 and Samsung Galaxy S4.

The iPhone was in the top category (good and bad) in everything but “features.” By far, the most conversational activity was centered around the iPhone. It, along with the Z10 and Lumia 920 commanded the majority of brand appeal equally. On the flip side, the iPhone and Z10 also showed the highest level of criticism while the Lumia 920 and SGS4 were considerably more quiet in that department.

When it came to features, the Galaxy S4 was the runaway leader followed by the Lumia 920 who, in turn, also left the iPhone and Z10 in the dust. As for the depth of We Are Social’s work, we are not sure. We would like to have seen information related to the HTC One as well. Given the scope of “conversations” started, we gather that this accounts for activity within the UK only.

How do you, our learned readership feel about your devices? What do you have and what is one thing you love and one thing you hate about it?

source: Daily Mail

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91 Comments

1. gallison1983

Posts: 47; Member since: Dec 19, 2012

Hmm... We used Twitter, blogs and forums to come to this conclusion. That's about as scientific as asking the Xbox diehards what their thoughts are on the PS4. Almost looks like the study was drawn up by Samsung, given that it had the lowest complaints and highest marks on talk about new features.

posted on Jul 04, 2013, 7:16 PM 12

9. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

"We used Twitter, blogs and forums to come to this conclusion." What is exactly wrong?

posted on Jul 04, 2013, 7:55 PM 11

19. james004

Posts: 486; Member since: May 15, 2013

leaving study behind, i think its more about phone users themselves than phones itself. alot of iphone users dont know much about ways to get things done, where samsung gives full instructions about even the least interesting things in the phone so the user is fully aware of how to use a phone to its fullest. This is not even about hacking and modding the phone. thats a plus if the user knows things likes: how to setup hotpot even if the carrier blocked it, etc... im not saying samsung is any better company. if i ever mistakenly get samsung phone, ill install CM10 on it right away.

posted on Jul 04, 2013, 8:41 PM 9

37. momonm1

Posts: 23; Member since: May 30, 2011

wherever i go... iphone4s and ipad2 are my 2 reliable tools..., personally and job it helps me a lot... iWork for iOS is the best mobile office application out there... this is one of the reason why after having an apple and learning all its functions productivity apps..., i didn't change device until now...

posted on Jul 04, 2013, 10:36 PM 2

54. -box-

Posts: 3991; Member since: Jan 04, 2012

Obviously you haven't tried Microsoft Office for Mobile. Blows away everything else, and no formatting or compatibility issues

posted on Jul 04, 2013, 11:47 PM 4

85. james004

Posts: 486; Member since: May 15, 2013

well if you have a good setup and its working for u! dont change it! honestly. even though im not an apple fan but if that is something you fully good with, use it. just keep in knowledge of what new tech is out there so if you need one of them you know which one to get.

posted on Jul 05, 2013, 2:07 PM 0

10. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

So much for Apple's vaunted 'customer satisfaction'.

posted on Jul 04, 2013, 7:59 PM 7

13. alltechinside

Posts: 248; Member since: Apr 21, 2013

Come on man, there were just as many complains about Samsung using plastics as their build.....Ugly plastics to be precise.... iPhone is expected to be the most negative reaction on the internet because well, we have all sorts of meme on it (negative reactions towards Apple devices in general. I'm pretty sure you heard Overpriced and Apple on the same sentence...) I'm surprised to see BB Z10 and Lumia 920 higher than the Galaxy S4 though.....

posted on Jul 04, 2013, 8:16 PM 3

16. TheLolGuy

Posts: 483; Member since: Mar 05, 2013

The plastic is too glossy for my tastes, and it's kind of sticky, yet also slippery... Thats the only problem I have with it though. If plastic is what it takes to have a removable back cover, then I'll never give up plastic.

posted on Jul 04, 2013, 8:30 PM 6

30. SleepingOz unregistered

I am fine with the polycarbonate body of my NOTE II, the only thing that bothers me a bit is the glossy finish. Haters are the ones who complain the most about Samsung plastic not the actual customers, who seem to be satisfied with it.

posted on Jul 04, 2013, 9:34 PM 14

33. Whateverman

Posts: 3295; Member since: May 17, 2009

You noticed that too, huh? Well, I guess its the same for all other devices as well, and the people who hate them. But it seems the word "plastic" is like catnip for people who don't like Samsung. They use it against us (Note 2 owner as weel) like its supposed to hurt or something. They swing that word like a bat, but it hits like a feather. My phone feels as quality to me as any other, plastic and all.

posted on Jul 04, 2013, 9:59 PM 8

38. TROLL

Posts: 4851; Member since: Apr 13, 2012

Let them hate haters. More like they are jealous...? I'm using AOKP ASOP Ressurection Remix ROM Siyah Kernels. CPU over clocked to 1.9Ghz, GPU clocked at 700Mhz. SetCpu, Voltage over clocked. CPU Threshold over clocked. Feels much faster than stock by 20%.. ®

posted on Jul 04, 2013, 10:40 PM 5

75. Daftama

Posts: 641; Member since: Nov 03, 2012

Of course when there is something is against Apple blame samsung... If you haven't noticed this site Anita Samsung how this made it hmmm just a hiccup don't worry icrap is still icrap in my book

posted on Jul 05, 2013, 8:18 AM 0

2. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

Now if this had apple with the best scores, the Sammites would scream APPLE PAID FOR THIS ARTICLE. how many of them will say Samsung paid for THIS article? Hypocrites...

posted on Jul 04, 2013, 7:29 PM 9

3. ihatesmartphone unregistered

Just accept the TRUTH!! LOL XD

posted on Jul 04, 2013, 7:35 PM 10

5. TROLL

Posts: 4851; Member since: Apr 13, 2012

Experiadroid it's you ®

posted on Jul 04, 2013, 7:43 PM 2

20. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

There's no truth to accept. I'll buy whatever appeals, that's why I have an ip5 and note 2. My loyalty is to what I want, not a particular company...now lol that fanboy.

posted on Jul 04, 2013, 8:46 PM 8

81. ihatesmartphone unregistered

LOL XD

posted on Jul 05, 2013, 9:10 AM 0

11. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Actually, I suspect MS paid for the article. Sounds kinda like the Scroogled series, eh?

posted on Jul 04, 2013, 8:01 PM 3

14. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Worth noting is the fact that the comment above you, and in fact the first comment on the article, accuses the study of being done by Samsung. Dark, there are fanboys on both sides. I expect better from you than to spam articles with accusations of excessive fanboyism.

posted on Jul 04, 2013, 8:23 PM 9

22. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

C'mon sniggly you know I'm know fanboy, but don't try and tell me Sammy faithful don't live off a double standard. One where apple pays for its positive PR, but Sammy doesn't. C'mon now sniggly.

posted on Jul 04, 2013, 8:49 PM 1

23. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

Oops no fanboy, my bad snig.

posted on Jul 04, 2013, 8:51 PM 1

32. Sniggly

Posts: 7305; Member since: Dec 05, 2009

I did not say you're a fanboy. I said that you're going on about Samsung fans having double standards, and yet you hold your own double standard. I hardly ever see you say anything negative about Apple fanboys. Hell, you just complimented Mxy, a troll so bad that even the article writers here call him out on his reality ignoring bulls**t.

posted on Jul 04, 2013, 9:44 PM 9

46. Mxyzptlk unregistered

Let me correct you since you're wrong. The only writer to even point me out is Michael. That's only because I pointed out how wrong he was in his previous article along with disagreeing with him on Google's policy on user data.

posted on Jul 04, 2013, 11:12 PM 1

52. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Actually, Michael pointed out that you repeatedly bitch about Motorola's little update issue which happened about a year ago and hasn't been repeated since. He, and almost literally everyone else who posts regularly on this site, including me, have pointed out that it's time to let it go and stop acting like it's a continual problem with Motorola.

posted on Jul 04, 2013, 11:22 PM 7

58. Mxyzptlk unregistered

That's funny. You tell me to let it go and yet many of you still bitch about the overexaggerated antennagate that happened nearly 3 years ago. That's exactly why I criticized Michael and some of his articles because of that very reason. That goes along with any other overblown iPhone problems that are brought up on PA.

posted on Jul 05, 2013, 12:18 AM 1

61. Sniggly

Posts: 7305; Member since: Dec 05, 2009

We don't still bitch about Antennagate, really. I don't anyway. I brought it up as an example of why it's ludicrous to criticize a company for a problem in the past that it hasn't since repeated. Another example is like saying all Fords explode because the Pinto did. But because you can't fathom reality, you think that all of us are actually still bitching about it. (though Apple loses points for never fixing the actual antenna issue on the AT&T 4 even to this day. Yes, I've checked.)

posted on Jul 05, 2013, 12:51 AM 3

64. Mxyzptlk unregistered

Hah I still see people cling to it even to this day. There never was any problem which btw it was fixed. You had to have been squeezing the phone with a vice like grip for it to drop its signal. That was an overblown issue. Lets not act like some android manufacturers don't ignore problems. Motorola included. You think it's ludicrous yet you aren't the ones who's affected and you forget the contractual side of the Motorola phones in question.

posted on Jul 05, 2013, 1:06 AM 1

67. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Wait, you claim at the same time that there was never any problem, and that it was fixed. Which was it, Mxy? Was there a problem? Or was it fixed? Your statement that you had to squeeze the phone applies to other manufacturers, not to Apple. All I've ever had to do was lay my pinky on that antenna break. If it wasn't a major design flaw, why did the guy responsible get fired? And lest you forget, Mxy dear, the problem itself was never actually the problem. The REAL problem was Apple's hissy fit reaction to the problem, which ranged from denial of the problem to lying about what caused it. IN STARK CONTRAST, WHEN A SINGLE SHIPMENT of Motorola's Droid X had faulty screens that went dead, Motorola and Verizon apologized for it and offered a free replacement to anyone who suffered the issue. Now, as for the update issue, I most definitely WAS affected. I own an Atrix 4G, you jackass. And I am still under contract, and awaiting the end of that contract before I can move on to a new phone on an employee plan. And in the meantime I've had to give up reliable connectivity and stability in order to have a custom ROM on my phone that's newer than 2.3 so I can showcase what phones these days are capable of at my job. So don't tell me what doesn't affect me. You have no idea. I just choose to look at an overall track record instead of one incident.

posted on Jul 05, 2013, 1:14 AM 3

70. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

There was never any problem? So why did it need to be fixed? Also, you didn't need to be squeezing it that hard, I had an iPhone 4 and whenever I just casually picked it up and held it for about 5 seconds, signal would almost disappear. It's not the problem itself that many people had a problem with, it was Apple's reaction to it. Not only did they deny the issue, but they blamed it on the consumers, which is absolutely the worst thing a company as big as Apple could do. If they would've just taken the blame in the first place and apologized for the issue, the whole "antennagate" problem would have quickly been dismissed by the public instead of being used as a constant reminder of Apple's gaudy and ignorant attitude. Yes, Motorola made a mistake with all their Tegra 2 devices, but they have already apologized for devices like the Photon and Atrix and are currently doing much better than most other Android manufacturers with their updates. The past is the past, issues like Tegra 2 updates and antennagate are behind us. Get over it.

posted on Jul 05, 2013, 4:53 AM 2

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