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Study finds the iPhone is the most complained about, Samsung Galaxy S4 is the least

posted by Maxwell R.

Jul 04, 2013, 7:08 PM

Study finds the iPhone is the most complained about, Samsung Galaxy S4 is the least

Following its banner launch last September, the iPhone generated the highest amount of customer criticism according to analysis by We Are Social, a social media research and consultancy firm. That news alone should not surprise anyone. We all remember the issues that were encountered with the iPhone 5 as well as the debacle that was Apple Maps.

That did not dampen brand appeal or overall customer satisfaction however, as the iPhone continues to score well in J.D. Power’s satisfaction surveys.

Samsung’s new Galaxy S4 since its launch has generated only a fraction of the complaints the iPhone contended with. We Are Social combed the Twitterspere, blogs and forums following the launch of recent flagship releases. Covered were the number of “conversation” that were started on launch day, and then followed the activity related to brand appeal, brand criticism and features on the devices. The devices followed were the iPhone 5, BlackBerry Z10, Nokia Lumia 920 and Samsung Galaxy S4.

The iPhone was in the top category (good and bad) in everything but “features.” By far, the most conversational activity was centered around the iPhone. It, along with the Z10 and Lumia 920 commanded the majority of brand appeal equally. On the flip side, the iPhone and Z10 also showed the highest level of criticism while the Lumia 920 and SGS4 were considerably more quiet in that department.

When it came to features, the Galaxy S4 was the runaway leader followed by the Lumia 920 who, in turn, also left the iPhone and Z10 in the dust. As for the depth of We Are Social’s work, we are not sure. We would like to have seen information related to the HTC One as well. Given the scope of “conversations” started, we gather that this accounts for activity within the UK only.

How do you, our learned readership feel about your devices? What do you have and what is one thing you love and one thing you hate about it?

source: Daily Mail

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91 Comments

91. Trex95

Posts: 2402; Member since: Mar 03, 2013

Even BB z10 more reliable than S4!

posted on Jul 08, 2013, 1:26 AM 0

90. Taters

Posts: 6474; Member since: Jan 28, 2013

It's common sense that the Samsung haters and HTC lovers refuse to acknowledge. Plastics are easy to mold perfectly and Samsung has by far the best manufacturing prowess of any company and they have the ability to incorporate the latest technology without breaking the bank or taking too long between products like Apple. Their first batches and proceeding batches are just going to be better than, bar none. Samsung haters just can't seem to accept this logic. It's called practice and that comes with making a lot of products every year.

posted on Jul 06, 2013, 2:52 AM 0

86. androidfanboy

Posts: 162; Member since: Jun 24, 2013

It's funny that the apple fanboys can't handle the truth lol

posted on Jul 05, 2013, 5:07 PM 0

84. phonemonkey

Posts: 168; Member since: Feb 13, 2012

I personally love my s4, but more people come in and slam their android phones on the counter claiming they wish they never switched Phonearena is biased toward iphone Just because there is a study doesnt mean it is worth making an article of

posted on Jul 05, 2013, 12:49 PM 0

80. LordLust187

Posts: 18; Member since: Jul 05, 2013

Apples iPhone is for Grandparents and people who like the App Stores large app selection but nothing more, I asked a lot of people I know with a iPhone why they like it and half said Apps the other half had no answer what so ever....

posted on Jul 05, 2013, 9:02 AM 0

68. DomSanity

Posts: 28; Member since: Dec 13, 2012

I wonder what is that 29% of the New and different features in the iPhone 5?

posted on Jul 05, 2013, 2:59 AM 0

57. justsayit

Posts: 256; Member since: May 09, 2013

commom people don care about how the phone best, they just care about Samsung branded they only know samsung got a new phone when a ads on tv that people.... but i care :P

posted on Jul 05, 2013, 12:00 AM 0

56. rantao333

Posts: 346; Member since: May 21, 2013

basically , its about android fans vs all the others OS. since android has the most users, no doubt others OS like bb, ios, wp will come on top. i believe HTC, sony and all others android phone even get lower complaints. lol

posted on Jul 04, 2013, 11:59 PM 0

55. -box-

Posts: 3991; Member since: Jan 04, 2012

Just my $0.02, this is totally accurate. I worked for AT&T's Retention department until recently (headhunted for greener pastures), and hands-down the iphones were the biggest problem, easily 75% (at least) of my daily call volume. Broken, bricked, lost, stolen, unsatisfactory, useless, incompatible, lacking features, not new enough (apple diehards are an ignorantly stubborn bunch, total blindness to the fact that the problem they have with their existing iDevice will be replicated on all of them) etc, etc. Sold so many Windows Phones (usually Lumias but a few HTCs like Surrounds and WP8Xs) and a few select Androids as alternatives to over 99.67% satisfaction rating. Never had a returned Lumia, and low returns on other ones.

posted on Jul 04, 2013, 11:54 PM 2

69. Sniggly

Posts: 7305; Member since: Dec 05, 2009

That's a bombshell of a statement. Did other reps have the same experience?

posted on Jul 05, 2013, 3:12 AM 0

48. Jmurder209

Posts: 6; Member since: Mar 02, 2011

What It Is, Is That Most People That Buy iPhones Aren't Very Smart Or Tech savvy. So When They Get Confused Or Don't Get Something, They Complain About It. Which Is Why The iPhone 5 & All iPhones Are Considered For Dumb People. And People Who Buy The GALAXY S4 Or Other Android Smartphones Are Usually Way More Knowledgeable About Smartphones. So They Don't Get Confused About Every Little Thing, Cause They're More Tech Savvy. That's Just How It Is, They Don't Call iPhone Users iDrones For Nothing.

posted on Jul 04, 2013, 11:13 PM 1

51. TROLL

Posts: 4851; Member since: Apr 13, 2012

We like that® Very well said, and agree ™

posted on Jul 04, 2013, 11:20 PM 0

72. momonm1

Posts: 23; Member since: May 30, 2011

Who are we that you're talking about TROLL??? Nobody likes your comment to say that its WE..., unless you like it yourself...

posted on Jul 05, 2013, 5:24 AM 0

79. hiphoplexie

Posts: 3; Member since: Jul 05, 2013

Cute. That's true. There are more dumb people in world than smart people. My children love iphone. They aren't dumb but iphone is easy to use. Well, guess what? My kids starting to love my note ii. I guess that my kids are starting to be smart... I'm not kidding.....it's very true. I thought this was funny. Sorry iphone. I like iphone but I love my note ii.

posted on Jul 05, 2013, 8:37 AM 0

71. momonm1

Posts: 23; Member since: May 30, 2011

What productivity tool you know on your samsung that can really help you directly on your job??? What is the real meaning of tech savvy???

posted on Jul 05, 2013, 5:21 AM 0

73. bucky

Posts: 3797; Member since: Sep 30, 2009

Shallow thinking. I'm a system analyst and a techy. I've had a ton of droids. Eventually you just get bored of rooting and changing stuff around. I just want something tightly integrated and bulletproof. I don't need an option for 30 different browsers and widgets. App Store, screen, camera, browser, music, responsiveness, battery, support and customer care and phone call quality are all amazing. Anything else I need I have my custom pc and work laptop.

posted on Jul 05, 2013, 6:43 AM 2

88. itreday

Posts: 68; Member since: May 24, 2012

Best comment I've seen all day. I had a iPhone, got curious switched to android. & went back to iPhone because I got bored of rooting and customizing plus I was never happy with the interface. I want something that just works and that I was happy with out of the box so I went back to iPhone. Happy with my iPhone 5.

posted on Jul 05, 2013, 8:01 PM 1

87. Daftama

Posts: 641; Member since: Nov 03, 2012

They got almost everything for dummies so why not a smartphone for dummies

posted on Jul 05, 2013, 7:02 PM 0

35. momonm1

Posts: 23; Member since: May 30, 2011

whatever it is... im satisfied on my 2011 ipad 2 and 2012 iphone 4s...

posted on Jul 04, 2013, 10:27 PM 0

40. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Congratulations. Except the iPhone 4S also came out in '11.

posted on Jul 04, 2013, 10:47 PM 2

44. momonm1

Posts: 23; Member since: May 30, 2011

Thank you... i know iphone 4s came out 2011, i bought it last 2012 after 2 years replacing my 3gs...

posted on Jul 04, 2013, 10:56 PM 0

42. TROLL

Posts: 4851; Member since: Apr 13, 2012

What a disgrace to society and public! My GOD ®

posted on Jul 04, 2013, 10:51 PM 1

77. feres13

Posts: 307; Member since: Dec 23, 2011

He is satisfied with the devices he has and i'm happy for him. Hating on people because of their choices of phones is ridiculous and pathetic, phones were made to make communication between people easier and better, and people are now hating on olthers because of a phone, how sad. If he was an ignorant fanboy then i'd be with you, if he said that Apple invented notification center or quick settings or animated wallpapers panorama then your comment would be in the right place, but now you are a disgrace to society and public!

posted on Jul 05, 2013, 8:25 AM 0

34. jacko1977

Posts: 428; Member since: Feb 11, 2012

go samsung plastic = removable back cover + battery + lightweight metal = heavy + non removable back cover + battery then give me plastic iho gs4 looks better the htc one and i own both trying to sell htc one atm

posted on Jul 04, 2013, 10:03 PM 0

76. hiphoplexie

Posts: 3; Member since: Jul 05, 2013

I have note ii with a case cover attached to back cover. I also have additional battery and charger at home. Every time I come home, I replace my fully battery chargeed and put my other battery to re-charge. And, i do the same in the morning. Work nicely. Easy come and easy goes. I can't see myself carrying the power cord when I need it ongoing 24 hour. That would drive me crazy.

posted on Jul 05, 2013, 8:21 AM 0

78. feres13

Posts: 307; Member since: Dec 23, 2011

Having a removable battery is a must have for alot of people verry important and i agree with that, but complaining about the HTC One being heavy is stupid, i have it and if you think that it's heavy than you should definitively lift, bro

posted on Jul 05, 2013, 8:33 AM 0

83. hiphoplexie

Posts: 3; Member since: Jul 05, 2013

I think that note ii is heavier than iphone, and the screen is definitely bigger. That's okay because I'm used to it. Note II has the feature with both phone and tablet combination, plus it has so called, "pen" feature which allows to write or draw on screen. My kids love it. They consentingly love to draw picturess on my phone. Sometimes I tell them that I need my phone back. It gets to the point where it gets too much for them to use my phone even they have own iphone.

posted on Jul 05, 2013, 9:44 AM 0

21. skyguy7567

Posts: 148; Member since: Nov 17, 2012

Has anyone seen someone saying ' iPhone 5/Lumia/BB is total crap. Should have gone with ****** phone' a lot? For the GS4, there are countless complaints like so. How can GS4 be the least criticized?

posted on Jul 04, 2013, 8:46 PM 1

12. InspectorGadget80 unregistered

LMAO. I could of told you that. but its true.

posted on Jul 04, 2013, 8:02 PM 0

8. ahmed_ali_yossef2010

Posts: 164; Member since: Jul 26, 2012

iphone 5 is the first that's true but galaxy s4 by no mean the least in my country it's the most complained about as the iphone 5 is not widely spread

posted on Jul 04, 2013, 7:54 PM 0

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