Study finds the iPhone is the most complained about, Samsung Galaxy S4 is the least
That did not dampen brand appeal or overall customer satisfaction however, as the iPhone continues to score well in J.D. Power’s satisfaction surveys.
iPhone 5, BlackBerry Z10, Nokia Lumia 920 and Samsung Galaxy S4.
The iPhone was in the top category (good and bad) in everything but “features.” By far, the most conversational activity was centered around the iPhone. It, along with the Z10 and Lumia 920 commanded the majority of brand appeal equally. On the flip side, the iPhone and Z10 also showed the highest level of criticism while the Lumia 920 and SGS4 were considerably more quiet in that department.
When it came to features, the Galaxy S4 was the runaway leader followed by the Lumia 920 who, in turn, also left the iPhone and Z10 in the dust. As for the depth of We Are Social’s work, we are not sure. We would like to have seen information related to the HTC One as well. Given the scope of “conversations” started, we gather that this accounts for activity within the UK only.
How do you, our learned readership feel about your devices? What do you have and what is one thing you love and one thing you hate about it?
source: Daily Mail