Sprint continues to surge; carrier finishes second to Verizon in J.D. Power survey

Sprint continues to surge; carrier finishes second to Verizon in J.D. Power survey
The nation's fourth largest carrier, Sprint, appears to be in the middle of a turnaround which carried over with the results of the latest J.D. Power Network Quality Performance survey. Out of the six different U.S. regions that the survey measured, Sprint was second or tied for second in five of them. That is a huge turnaround from three-years ago when Sprint finished dead last by a wide margin in the same survey.

The survey also found that customers opting to sign up for unlimited data plans are more likely to be satisfied with their network. Sprint says that this is good news for them since it has the largest spectrum capacity of any other carrier in the states. According to Sprint, this means that it has a network built for unlimited now, and in the future.

The J.D. Power survey measured the number of problems per each 100 calls. Verizon finished first, or tied for first, in all six regions which include the Northeast, Mid-Atlantic, Southeast, North Central, Southwest and the West.

Led by CEO Marcelo Claure, Sprint is trying to regain some traction in the U.S. market. Earlier this month, the carrier reported its first quarterly profit in three-years.


source: J.D.Power, Sprint

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16 Comments

1. CreeDiddy

Posts: 2128; Member since: Nov 04, 2011

I had Sprint for a short 5-6 month stint while I had the 6 Plus. The speed and dropped call performance at the time in 2015 was horrible. However, I believe they have now changed. Well see...

11. vandroid

Posts: 405; Member since: Sep 04, 2012

No, they're still awful.

2. Zylam

Posts: 1808; Member since: Oct 20, 2010

A T-Mobile turnaround story in the works for Sprint?

3. Droid5

Posts: 10; Member since: Jul 08, 2015

I use Sprint now, but had TMobile and Verizon. TMobile sucked in my area and Verizon was king. Verizon was very expensive also. Sprint has been pretty good so far the 4 months I've been on it with my very discounted G6.

6. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

ell if they keep losing customers, I guess it will get better because of less users. I left them for 2 reasons. In my job I am in and out of buildings. Sprint signal just didn't work most of the time.

10. QWIKSTRIKE

Posts: 1457; Member since: Mar 09, 2010

Sprint has been rebuilding their network since 2013. They took out old back haul equipment and implemented new equipment. They literally built their network from the ground up. They have better coverage than Tmobile since day one. Speed wise when all of the back haul equipment for speed is in they will just need to expand the network a bit. If all you want is speed pass them by until the network back haul is complete. I get service most every where that I travel. Those that travel with me on Tmobile can't. When it is all said and done Sprint will be a force to recon with. Choose whomever you like.... To be continued.

9. Lumia_Luigi

Posts: 173; Member since: Mar 22, 2017

Father's day discount?

4. Droid5

Posts: 10; Member since: Jul 08, 2015

As always it depends on your area.

5. boriqua2000

Posts: 242; Member since: Mar 11, 2009

Sprint has the best prices but the worst customer service so it depends on what's more important to you

7. j_grouchy

Posts: 164; Member since: Nov 08, 2016

We had Sprint for around ten years until this past February when we switched to T-Mobile. We immediately saw a HUGE bump in network speed and availability (we're in Atlanta) and a drop in price. Add to that the greater flexibility in which devices we can use and we have no regrets.

8. palmguy

Posts: 965; Member since: Mar 22, 2011

OMG!! Sprint is getting better? Human Sacrifice, dogs and cats living together, mass hysteria!!!

12. vandroid

Posts: 405; Member since: Sep 04, 2012

I call bulls**t.

13. Pukwudgie

Posts: 12; Member since: Aug 11, 2017

Had them for almost 15 years. No issues. Works fine where I live.

14. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Piss off Verizon. Never again.

15. jonathanfiuwx

Posts: 178; Member since: Mar 10, 2017

mid atlantic performance is thanks to shentel

16. izgmoen

Posts: 3; Member since: Jan 14, 2016

Sprint has gotten a lot better. I will say from the 540 area tmobile has less coverage than Sprint does but their data speeds are still better by about 10% id say. Only a matter of time till Sprint fills that gap. Especially since the magic box orders are filling like hot cakes. Unfortunately i was late for the sign up.

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