Sprint Galaxy S8/S8+ and Note 8 users can't access LTE after Android 9.0 Pie update

Sprint Galaxy S8/S8+ and Note 8 users can't access LTE after Android 9.0 Pie update
Sprint was the first carrier in the United States to offer Samsung Galaxy S8/S8+ owner the possibility to update their phones to Android 9.0 Pie. Unfortunately, something went wrong with the update since many of those who installed Android 9.0 Pie on their phone lost LTE connectivity.

To make things worse, many Samsung Galaxy Note 8 users report they are affected by the same issue since they updated their phones to Android 9.0 Pie. Moreover, this appears to be the same problem that plagued Samsung Galaxy S10 units at Sprint until recently but has been addressed via a software update.

Sprint announced on its community forum that it's investigating these complaints along with Samsung, but in the meantime, the carrier has decided to place the Android 9.0 Pie rollout on hold. The software update will be released once more when the issues have been corrected.

Although affected Galaxy S8/S8+ and Note 8 devices should still have access to 3G and Wi-Fi for data, you are advised to replace your phone if you absolutely need an LTE working model. To do that, you'll have to contact Samsung or visit a Sprint store location for replacement options.

Unfortunately, if your phone is no longer under warranty and you do not have Sprint Complete, you might have to pay a replacement fee to switch to an LTE working device.

Keep in mind that disabling bands on your Samsung smartphone doesn't fix the issue and can have other unforeseen effects on the device, so don't do that and wait for Sprint to release a software update.

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23 Comments

1. phoneguynh

Posts: 19; Member since: Oct 31, 2018

This is why carriers should not be allowed to tinker with android updates. Another reason why I switched back to the iPhone.

2. sgtdisturbed47

Posts: 960; Member since: Feb 02, 2012

I get the feeling Android users think Android is impervious to update issues, and then this sort of thing happens. Lost count of how many Android devices I've tossed because of a bad update that couldn't be rolled back or the device stopped charging with factory and aftermarket chargers. I've only had to use 3 iPhones since they always worked regardless of the software update.

4. drunkenjay

Posts: 1647; Member since: Feb 11, 2013

ive had androids for years and never had a problem.

7. OneLove123

Posts: 849; Member since: Aug 28, 2018

Same here and that's like 100 high end Android phones too.

14. sissy246

Posts: 7006; Member since: Mar 04, 2015

You have been a lucky one. Apple updates have problems also. Just because you haven't doesn't mean it doesn't happen.

16. BuffaloSouce

Posts: 1238; Member since: May 01, 2017

Shut up, if the article wasn't about Samsung then your ass wouldn't even be here

8. OneLove123

Posts: 849; Member since: Aug 28, 2018

Oh, so an iPhone is perfect? I gotcha!! Let me go back to an iPhone too. Ahahaha!

9. Allday28

Posts: 332; Member since: Nov 19, 2010

By no means did he say they’re perect. He was just stating that iPhones handle updates a lot better. Grow up

15. sissy246

Posts: 7006; Member since: Mar 04, 2015

Ok, lol Guess that is why apple has update after update to fix updates. You grow up and admit that iPhones have their share of problems too.

17. BuffaloSouce

Posts: 1238; Member since: May 01, 2017

Nobody said iphones didn't have their share of problems...You're only here because it has to do with Samsung. You stroke their knob so much, you have to play the role of captain save-a-hoe anytime there's something negative about them even though this is more of Sprints doing

3. Sammy_DEVIL737

Posts: 1526; Member since: Nov 28, 2016

Let me grab some popcorns.

5. strawberry

Posts: 66; Member since: Feb 20, 2019

lol at samsung users

6. SPASE

Posts: 257; Member since: May 03, 2013

You mean, lol at Sprint users, right mate?

20. technitude

Posts: 263; Member since: Dec 19, 2013

I'm not even sure it's that, I did the update on my Note 8, and I have no issue. I have seen the LTE logo blink off, but the speed test I run shows numbers that are way too fast to be 3G. I've seen speeds over 125Mbs, and consistently see speeds around 70Mbs (near my house), even with the LTE display turned off. If it is a display only issue, it is Samsung, not Sprint. We'll see what happens when the other carriers push the update out. (I know those numbers seem high, I travel all over the country and don't get anywhere near those numbers elsewhere, I'm just in a strong Sprint area)

10. Allday28

Posts: 332; Member since: Nov 19, 2010

Why do all these updates have to go through the carrier? Just let the manufacture take care of it!

13. vgking9699

Posts: 126; Member since: Mar 01, 2019

Cuz many parts of android updates get effected by the carrier modem used in a particular phone and somes it changes something that needs the carriers apps to be updated so they must go through the carrier That’s why when an update comes out for a particular phone, it’s not just available for every models through every carrier They are totally different than iPhones which have no technical differences depending on carriers

11. Mreveryphone

Posts: 1794; Member since: Apr 22, 2014

Probably just testing how well they can shut down the network after going under or being bought out...

12. seantn4

Posts: 42; Member since: Dec 11, 2018

If you have one of these devices. Call the Sprint store first to make sure they are corporate. 3rd party stores can do upgrades but not replacements.

18. goatpeddler

Posts: 3; Member since: Nov 30, 2012

Updating my profile gave me back my missing apns after the ota update and LTE works fine.

19. technitude

Posts: 263; Member since: Dec 19, 2013

I have a Note 8 with the Pie update, and I have no issue with LTE. If anything LTE is faster. Per OOKLA I've seen speeds as fast as 129Mbs (although that only happened once). Typically, around my house, it is about 70Mbs, but a month ago, I never saw a number higher than 52Mbs. Either Sprint has updated the towers here, or the Pie update increases communication speed. BTW, the update took the phone icon off my screen, it was a pain to put it back. That was probably the most annoying thing about the update.

21. gd761

Posts: 212; Member since: Sep 18, 2012

Android Pie had messed up a LOT more than that as well as mess up a whole lot of stuff on the 9 & 10 series of Samsung Phones. Whoever designed and Authorized PIE to be released into the wild should be FIRED!!!!!!!!!! When an OS Update makes the Usability Harder and takes away Features & Options as well as Disables Core OS Features, it should NEVER be released except for into the TRASH BIN!!!!!! Because of Android PIE messing up My Unlocked Note 9, I Downgraded back to OREO and Blocked Automatically Download Updates so PIE won't download onto My Phone.

22. eausa

Posts: 79; Member since: Feb 28, 2019

Sprint sucks. No doubt about it. This happend on my Note 9 unlocked OTA Pie update. I had to reset the sprint network to get it LTE to work again.

23. technitude

Posts: 263; Member since: Dec 19, 2013

Update: I noticed that if you have WiFi ON, the LTE display turns off. If you have WiFi OFF, you can see the LTE again. I don't know if LTE is really not working if you have WiFi. Again, this seems like software, so I think this is on Samsung, not Sprint.

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