Some T-Mobile branded iPhones are suffering from blue screens and random restarts

posted by Alan F. / Jun 25, 2015, 12:40 AM

Some T-Mobile branded iPhones are experiencing a blue screen before restarting

Social media is receiving reports that T-Mobile branded iPhone models are turning blue for a second before they restart. For some iPhone users with the Uncarrier, this is a pattern taking place every 10 minutes to 30 minutes. Models affected include the Apple iPhone 5s, Apple iPhone 6 and Apple iPhone 6 Plus. Those iPhones running iOS 8.1 and iOS 8.3 seem to be particularly prone to this bizarre issue.

One Reddit user who spoke with T-Mobile support staff, wrote that "the sense I got from the technician is that a) they suspect memory problems, and b) they're getting a lot of calls about it." T-Mobile is recommending that its subscribers experiencing this problem should do a hard reset. If that doesn't help, the carrier suggests that you clear old text messages and do a factory reset via iTunes.

One person affected by the issue was able to end it by disabling Wi-Fi calling. If you want to try that before a factory reset, go right ahead. Trying to find a cure without having to go through that headache seems like it would be a goal to aim for.

"Hey guys. So this morning my iPhone 6 (4 months old) started just randomly restarting itself every 20-30 minutes or so. I wasn't even using it most of the time, it was in my pocket at work (could tell because of lock screen that indicated I needed to enter my pin after a restart as opposed to finger ID). At one point I was texting my SO about it, the screen turned blue for maybe 2 seconds and it restarted."-Anonymous T-Mobile iPhone user

source: MacRumors

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28 Comments

1. NotAGeek

Posts: 279; Member since: Jan 26, 2014

Hope Bobby's phone is alright.

posted on Jun 25, 2015, 12:44 AM 6

2. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

Somehow, I'm sure he'll report his is perfect.

posted on Jun 25, 2015, 12:47 AM 0

10. Ordinary

Posts: 2454; Member since: Apr 23, 2015

He doesnt even have iPhone, he is stuck with android lol

posted on Jun 25, 2015, 2:07 AM 1

26. waddup121 unregistered

ouch.

posted on Jun 25, 2015, 9:26 AM 0

3. fyah_king unregistered

That's a lie, cause the iPhones are perfect and flawless according to the sheep. That's what I've been told by Bobby,anyway.

posted on Jun 25, 2015, 12:48 AM 3

4. NotAGeek

Posts: 279; Member since: Jan 26, 2014

Isn't that Blue Screen is beautiful? Yeah,the beauty of iOS

posted on Jun 25, 2015, 12:48 AM 5

5. DRS1977

Posts: 679; Member since: May 27, 2015

Another BobbyBuster piece of trash iPhone problem.

posted on Jun 25, 2015, 12:50 AM 5

6. fyah_king unregistered

They are doing it wrong.lol

posted on Jun 25, 2015, 12:50 AM 1

7. NotAGeek

Posts: 279; Member since: Jan 26, 2014

I'm wondering what might happen if this happens to an owner of GS5 who just upgraded to GS6.The owner will be like: "Blue screen of death,fine i'll take out the battery and restart,whoops"

posted on Jun 25, 2015, 12:54 AM 0

8. Boomer

Posts: 3; Member since: Jun 24, 2015

Had this issue on my 5S and can't believe this still occurs. Apple can't even invent their own screen of death. MS should sue Apple because if this was other way around, Apple would've definitely sued them for sure. "Just works!" my behind and you guys can't innovative without copying others, Mr. Schiller LMAO

posted on Jun 25, 2015, 12:57 AM 3

9. AlikMalix unregistered

Trolls be damned, why only on T-Mobile and looks like possibly connected to wi-fi? I have a 5S, for almost two years - no blue screen and restart. There were a few restarts with early iOS8 versions but nothing that repeated. Just a restart once in two weeks or three.

posted on Jun 25, 2015, 1:09 AM 0

14. Tizo101

Posts: 524; Member since: Jun 05, 2015

so an iPhone doesn't 'just work' like we've been told?

posted on Jun 25, 2015, 3:07 AM 2

18. AlikMalix unregistered

The meaning of "just works" is directed to consumers when doing tasks that before iPhone like setting up networks, controlling app permissions, setting up your phone, cloud integration, social integration, perform updates, etc - overall a consumer can do tasks that typically a computer savvy person used to do effortlessly. Saying that any tech (or any man made machine) is without faults is stupid and naive. Apple was never without faults but comparing early iPhones to early androids -- and that "just works" attitude makes a lot of sense. Android is caught up now with usability, the only pundits that throw around that lingo are trolls and fanboys. It's time to move on guys.

posted on Jun 25, 2015, 5:11 AM 0

24. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Problems happen man, it isn't the end of the whole world. The fact this is just affecting T-Mobile for now is probably because of some localized problem.

posted on Jun 25, 2015, 6:04 AM 1

11. UncleSamWantsYou

Posts: 36; Member since: Jun 10, 2015

Never happen to ATT and VZW blame T-mobile, send this infidels back to Europe. This is America!!!

posted on Jun 25, 2015, 2:24 AM 4

13. Ordinary

Posts: 2454; Member since: Apr 23, 2015

LMAO.

posted on Jun 25, 2015, 3:07 AM 2

12. SASANK360

Posts: 29; Member since: Apr 25, 2015

I never used an iphone. So can anyone enlighted me on one point... will the carrier branded iphones come with the insane bloat ?

posted on Jun 25, 2015, 2:45 AM 0

17. yoosufmuneer

Posts: 1518; Member since: Feb 14, 2015

It already comes with bloat whether it is from a carrier or not. Apple's apps cannot be deleted. I don't use facetime, notes, iMessage, Maps, Mail and some other Apple apps on my ipad mini. I cannot delete those despite the limited storage.

posted on Jun 25, 2015, 4:56 AM 1

20. AlbertAribe

Posts: 168; Member since: Jun 21, 2014

In my previous Note 4, Google-Android apps cannot be deleted. I don't use Hangouts, Youtube, Google+, Drive, Photos, Google, News + Weather, Play Newstore, Voice Search, Play Games, Google Setting, Backup & restore, Radio. I cannot delete those despite the limited storage.

posted on Jun 25, 2015, 5:24 AM 2

22. aba71983

Posts: 807; Member since: Jul 24, 2014

Agree

posted on Jun 25, 2015, 5:33 AM 1

25. j2001m

Posts: 3061; Member since: Apr 28, 2014

Yes, but you can turn them off

posted on Jun 25, 2015, 9:06 AM 0

27. kryme

Posts: 468; Member since: Oct 24, 2013

So what do u use on the phone... And why not just get a feature phone... And it ain't limited if u can add memory...

posted on Jun 26, 2015, 1:53 AM 2

28. AlikMalix unregistered

Kryme, for once you said what I was thinking...

posted on Jun 26, 2015, 2:23 AM 0

21. AlikMalix unregistered

You can: get rid of: iMessage, FaceTime, Safari, podcasts, camera, Siri, airdrop, CarPlay, iTunes Store, iBooks store, App Store. See restrictions menu. Keep in mind these are core apps and can still be gone. With app permissions you can go even further: like disable maps from swing your location, but still use point to point navigation. You can restrict games from using Internet - so that IAP buttons don't even click or display anything (modifies the app). NotifiCtions can be modified in anyway you please - or completely remove notifications menu. You can modify Siri to not respond verbally, always listen to "hey Siri", allow or disallow acces from lockscreen, etc. you can let Siri know about yourself and teAch the keyboard to learn anything in any language. I can have my phone avoid Google for example search or strictly use DuckDuck Go regardless whether with Siri, spotlight search, or browser or within app. There's so much control, but yeah you can get rid of default apps - they disappear if you don't want em. I wish I can get rid of more, but at least all of them are apples apps not some carrier, or 3rd party developer, or trial software or apps that for no reason just decide to activate and run in background.

posted on Jun 25, 2015, 5:32 AM 0

23. Ordinary

Posts: 2454; Member since: Apr 23, 2015

"You can: get rid of: iMessage, FaceTime, Safari, podcasts, camera, Siri, airdrop, CarPlay, iTunes Store, iBooks store, App Store. See restrictions menu. Keep in mind these are core apps and can still be gone." You cant delete them completely just hide them from app drawer, to delete those apps you need to jailbreak. Also deleting some of this apps while jailbreaked can result in bricked/crashing phone.

posted on Jun 25, 2015, 5:47 AM 1

19. AlikMalix unregistered

I have never seen Carrier branded iPhone or with any software that wasn't Apple's. No AT&T, Verizon Amazon, Google, etc. no trial games/apps, sports apps, preinstalled 3rd party music players, etc. so no - there is no bloat. It's the first time I'm hearing of phrase "carrier branded iPhone"

posted on Jun 25, 2015, 5:16 AM 0

15. Tizo101

Posts: 524; Member since: Jun 05, 2015

It 'just works' they said.

posted on Jun 25, 2015, 3:09 AM 1

16. Canaan

Posts: 351; Member since: May 25, 2014

They really need to fix their WiFi calling if it turns out to be the issue. I had to shut it off on my Sony Xperia Z3 since it was causing issues after the lollipop update (even after a factory reset ).