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Some T-Mobile branded iPhones are suffering from blue screens and random restarts

By Alan Friedman

Updated: Jun 25, 2015, 12:40 AM

28comments

Some T-Mobile branded iPhones are experiencing a blue screen before restarting

Social media is receiving reports that T-Mobile branded iPhone models are turning blue for a second before they restart. For some iPhone users with the Uncarrier, this is a pattern taking place every 10 minutes to 30 minutes. Models affected include the Apple iPhone 5s, Apple iPhone 6 and Apple iPhone 6 Plus. Those iPhones running iOS 8.1 and iOS 8.3 seem to be particularly prone to this bizarre issue.

One Reddit user who spoke with T-Mobile support staff, wrote that "the sense I got from the technician is that a) they suspect memory problems, and b) they're getting a lot of calls about it." T-Mobile is recommending that its subscribers experiencing this problem should do a hard reset. If that doesn't help, the carrier suggests that you clear old text messages and do a factory reset via iTunes.

One person affected by the issue was able to end it by disabling Wi-Fi calling. If you want to try that before a factory reset, go right ahead. Trying to find a cure without having to go through that headache seems like it would be a goal to aim for.

"Hey guys. So this morning my iPhone 6 (4 months old) started just randomly restarting itself every 20-30 minutes or so. I wasn't even using it most of the time, it was in my pocket at work (could tell because of lock screen that indicated I needed to enter my pin after a restart as opposed to finger ID). At one point I was texting my SO about it, the screen turned blue for maybe 2 seconds and it restarted."-Anonymous T-Mobile iPhone user

source: MacRumors

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Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.

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