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Samsung to 'evaluate' but not remove the Note 3 regional lock, will think twice for the future

Samsung to 'evaluate' but not remove the Note 3 regional lock, will think twice for the future
Samsung was apparently taken by surprise by the backlash against its new regional lock that debuted with the Galaxy Note 3 units in Europe and The Americas. People were complaining they can't use their phones outside those regions, and though the company said once you've activated it with a local SIM, it will take other as well, trying to prevent gray market trade with the phones.

The procedure was hit or miss, though, with a number of threads where users were complaining they can't use the Note 3 abroad, even after they've activated it with a regional SIM card. Samsung has taken notice, and promises it will find a better and easier for customers way to fight with the under the radar trade that is often happening with its flagships. As for current Note 3 units? Well, these ones will stay regionally locked for now, as far as we can tell from the translation from German:

Statement on "Regional Lock" topic in current Samsung products

We assure that the pleasant and smooth user experience of our customers with Samsung products is a top priority for us. Of course, we take customer feedback to heart.

The fact that the regional SIM lock function has fueled uncertainty to this extent, we have not expected. Therefore, we have to collect and evaluated the many questions from the last days. The regional SIM lock feature on the latest Samsung products will remain in place. We are currently examining intensively, however, how to optimize processes and products to satisfy our customers can simplify. 

To answer all the questions satisfactorily, we can still, however, need some time. Hitherto, for users to disable the problems of regional
SIM lock function, you can directly contact the customer service. This supports the activation process so that customers use their device without restrictions.

source: AAS via Sammobile

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posted on 18 Oct 2013, 01:41 7

1. x7black7x (Posts: 118; Member since: 19 Feb 2012)

atleast they listen to their users! -.-

but yeah it was a bad choice which sammy made to lock their devices to regions!

posted on 18 Oct 2013, 01:57 2

3. Dingy_cellar_dweller (Posts: 265; Member since: 16 Mar 2013)

It's not like people got their phones for free to region lock them.
Everyone paid good money for their phone, how dare they treat customers with contempt.

posted on 18 Oct 2013, 04:10 1

5. TylerGrunter (Posts: 1543; Member since: 16 Feb 2012)

Normal that they took seriously, look at what happened in Germany. Every user in Amazon gave a bad score to the phone, all comments due to the SIM lock:
More than 200 comments with 1 star out of five. Consumer power to the MAXX!!

posted on 21 Oct 2013, 16:11

9. xtremesv (Posts: 298; Member since: 21 Oct 2011)

I don't like these automaton kind of responses. They are so ambiguous.

"We won't do what our customers want. However we are working hard to satisfy them".

Remember one thing Samsung, you wouldn't be the first mega corporation to fall from Olympus, just look around: BlackBerry, Nokia... they didn't listen to their customers and see how they ended up.

posted on 18 Oct 2013, 01:46 2

2. amiaq (Posts: 509; Member since: 30 Jun 2012)

We're not like fans of a certain brand you know!!

posted on 18 Oct 2013, 02:39 2

4. itsdeepak4u2000 (Posts: 3718; Member since: 03 Nov 2012)

Then this is okay Samsung.

posted on 18 Oct 2013, 06:44

6. gu3sswhoo (Posts: 32; Member since: 04 May 2012)

Well my last 2 phones were the GT-I9300 & 9500 and if this is still being done on the S5, Nexus here I come! I may still go that route anyway.....I will not buy anymore phones under contract from any US Carrier, it is a RIPOFF!

posted on 18 Oct 2013, 10:52

7. roscuthiii (Posts: 2246; Member since: 18 Jul 2010)

The quickest way to get people riled up is to tell them they can't do something or make them think you're limiting them in some capacity.

That word "lock" is immediately going to earn a response from the human psyche. Had the term "regionally oriented" (or some other such semantic frippery) been used they might have slid this by mostly overlooked.

posted on 20 Oct 2013, 09:20

8. SlimSoulja86 (Posts: 660; Member since: 03 Nov 2011)

I still think it is how some websites including PA, wrote about the issue. Instead of explaining to the users, they knew the headline will generate more hits and more comments.

Just Saying.

posted on 29 Oct 2013, 05:23

10. abdalfatih (Posts: 1; Member since: 29 Oct 2013)

Samsung is a great company, but at the end, treating customers with unrespect is something unacceptable
The fact I had copy and paste it at the end of this comment, although people may search and find other facts, a lot of facts which I cant write all, but, at the end, Samsung phones are being region locked, they first deliver it with no warning, or sticker, well that was cheating, then they said that using a local sim card first will unlock the phone, well that was lying, then developers created an application to solve the problem but rooting was required, but Samsung seems attempting to lock bootloader to prevent rooting, well that is a nasty step, then people tried to get region network unlocking code from websites, but that is a risk of dealing with scams and not all operators and IME numbers are offered codes, and besides, maybe Samsung will find away to deal with that also, then Samsung comment that there is a region lock but they will not remove it and it will stay, well that is disrespect of consumers complains, at the end I had wrote in many Samsung Facebook community pages trying to get a solution and got no response, and when I kept writing, it seems that they finally report me to Facebook and I had been blocked from commenting, posting and creating pages completely
By Derek: The Mobile Network Code (MNC) for each carrier together with the Mobile Country Code (MCC) identifies the Public Land Mobile Network (PLMN). You can get an unlock for the MNC and the PLMN. However the region lock in new Samsung Galaxy phones seems to be being implemented by including in the broadband firmware a whitelist of the MCCs which a regional version of the relevant phone can accept – if the MCC of the SIM you want to insert in the phone is not on the list, then tough it will not work.
As the whitelist of acceptable MCCs is controlled through the CSC (Consumer Software Customisation) which is th broadband firmware, it would most probably need the CSC to be reflashed and thereby lies a problem as it is unlikely now to be just a question of entering an unlock code. Moreover as Samsung has now take to locking the bootloader taking it into one’s own hands to revise and reflash the CSC with an unsigned but more permissive version is going to result in warranty issues even if it can be done. The result is that if you travel on holiday or for work to a different region you will not have the MCC listed in the CSC relevant to the local SIM you might otherwise wish to insert in your own phone and therefore the local SIM will not work.
By Luc Feenstra: I have contacted a lot of other retailers here in the Netherlands. Contacted Samsung and they have told me the following:
“Hi Luc,
Unfortunately it is not possible to unlock the phone. On the package and in the user manual it clearly states that there is a Regional Lock on this device. It is however possible to use European simcards in China, but you can’t put a Chinese simcard in this device.
Best regards,

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