Samsung was apparently taken by surprise by the backlash against its new regional lock
that debuted with the Galaxy Note 3
units in Europe and The Americas. People were complaining they can't use their phones outside those regions, and though the company said once you've activated it with a local SIM
, it will take other as well, trying to prevent gray market trade with the phones.
The procedure was hit or miss, though, with a number of threads where users were complaining they can't use the Note 3 abroad
, even after they've activated it with a regional SIM card. Samsung has taken notice, and promises it will find a better and easier for customers way to fight with the under the radar trade that is often happening with its flagships. As for current Note 3 units? Well, these ones will stay regionally locked for now, as far as we can tell from the translation from German:
Statement on "Regional Lock" topic in current Samsung products
We assure that the pleasant and smooth user experience of our customers with Samsung products is a top priority for us. Of course, we take customer feedback to heart.
The fact that the regional SIM lock function has fueled uncertainty to this extent, we have not expected. Therefore, we have to collect and evaluated the many questions from the last days. The regional SIM lock feature on the latest Samsung products will remain in place. We are currently examining intensively, however, how to optimize processes and products to satisfy our customers can simplify.
To answer all the questions satisfactorily, we can still, however, need some time. Hitherto, for users to disable the problems of regional
SIM lock function, you can directly contact the customer service. This supports the activation process so that customers use their device without restrictions.