Samsung to 'evaluate' but not remove the Note 3 regional lock, will think twice for the future

Samsung to 'evaluate' but not remove the Note 3 regional lock, will think twice for the future
Samsung was apparently taken by surprise by the backlash against its new regional lock that debuted with the Galaxy Note 3 units in Europe and The Americas. People were complaining they can't use their phones outside those regions, and though the company said once you've activated it with a local SIM, it will take other as well, trying to prevent gray market trade with the phones.

The procedure was hit or miss, though, with a number of threads where users were complaining they can't use the Note 3 abroad, even after they've activated it with a regional SIM card. Samsung has taken notice, and promises it will find a better and easier for customers way to fight with the under the radar trade that is often happening with its flagships. As for current Note 3 units? Well, these ones will stay regionally locked for now, as far as we can tell from the translation from German:


source: AAS via Sammobile

Related phones

Galaxy Note 3
  • Display 5.7" 1080 x 1920 pixels
  • Camera 13 MP / 2 MP front
  • Processor Qualcomm Snapdragon 800, Quad-core, 2300 MHz
  • Storage 64 GB + microSDHC
  • Battery 3200 mAh(21h 3G talk time)

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10 Comments

1. x7black7x

Posts: 118; Member since: Feb 19, 2012

atleast they listen to their users! -.- but yeah it was a bad choice which sammy made to lock their devices to regions!

3. Dingy_cellar_dweller

Posts: 339; Member since: Mar 16, 2013

It's not like people got their phones for free to region lock them. Everyone paid good money for their phone, how dare they treat customers with contempt.

5. TylerGrunter

Posts: 1544; Member since: Feb 16, 2012

Normal that they took seriously, look at what happened in Germany. Every user in Amazon gave a bad score to the phone, all comments due to the SIM lock:http://www.amazon.de/Samsung-Smartphone-Touchscreen-Megapixel-Android/dp/B00F07WTLG/ref=sr_1_1?ie=UTF8&qid=1382087368&sr=8-1&keywords=note+3 More than 200 comments with 1 star out of five. Consumer power to the MAXX!!

9. xtremesv

Posts: 299; Member since: Oct 21, 2011

I don't like these automaton kind of responses. They are so ambiguous. "We won't do what our customers want. However we are working hard to satisfy them". Remember one thing Samsung, you wouldn't be the first mega corporation to fall from Olympus, just look around: BlackBerry, Nokia... they didn't listen to their customers and see how they ended up.

2. amiaq

Posts: 509; Member since: Jun 30, 2012

We're not like fans of a certain brand you know!!

4. itsdeepak4u2000

Posts: 3718; Member since: Nov 03, 2012

Then this is okay Samsung.

6. gu3sswhoo

Posts: 32; Member since: May 04, 2012

Well my last 2 phones were the GT-I9300 & 9500 and if this is still being done on the S5, Nexus here I come! I may still go that route anyway.....I will not buy anymore phones under contract from any US Carrier, it is a RIPOFF!

7. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

The quickest way to get people riled up is to tell them they can't do something or make them think you're limiting them in some capacity. That word "lock" is immediately going to earn a response from the human psyche. Had the term "regionally oriented" (or some other such semantic frippery) been used they might have slid this by mostly overlooked.

8. SlimSoulja86

Posts: 660; Member since: Nov 03, 2011

I still think it is how some websites including PA, wrote about the issue. Instead of explaining to the users, they knew the headline will generate more hits and more comments. Just Saying.

10. abdalfatih

Posts: 1; Member since: Oct 29, 2013

Samsung is a great company, but at the end, treating customers with unrespect is something unacceptable The fact I had copy and paste it at the end of this comment, although people may search and find other facts, a lot of facts which I cant write all, but, at the end, Samsung phones are being region locked, they first deliver it with no warning, or sticker, well that was cheating, then they said that using a local sim card first will unlock the phone, well that was lying, then developers created an application to solve the problem but rooting was required, but Samsung seems attempting to lock bootloader to prevent rooting, well that is a nasty step, then people tried to get region network unlocking code from websites, but that is a risk of dealing with scams and not all operators and IME numbers are offered codes, and besides, maybe Samsung will find away to deal with that also, then Samsung comment that there is a region lock but they will not remove it and it will stay, well that is disrespect of consumers complains, at the end I had wrote in many Samsung Facebook community pages trying to get a solution and got no response, and when I kept writing, it seems that they finally report me to Facebook and I had been blocked from commenting, posting and creating pages completely By Derek: The Mobile Network Code (MNC) for each carrier together with the Mobile Country Code (MCC) identifies the Public Land Mobile Network (PLMN). You can get an unlock for the MNC and the PLMN. However the region lock in new Samsung Galaxy phones seems to be being implemented by including in the broadband firmware a whitelist of the MCCs which a regional version of the relevant phone can accept – if the MCC of the SIM you want to insert in the phone is not on the list, then tough it will not work. As the whitelist of acceptable MCCs is controlled through the CSC (Consumer Software Customisation) which is th broadband firmware, it would most probably need the CSC to be reflashed and thereby lies a problem as it is unlikely now to be just a question of entering an unlock code. Moreover as Samsung has now take to locking the bootloader taking it into one’s own hands to revise and reflash the CSC with an unsigned but more permissive version is going to result in warranty issues even if it can be done. The result is that if you travel on holiday or for work to a different region you will not have the MCC listed in the CSC relevant to the local SIM you might otherwise wish to insert in your own phone and therefore the local SIM will not work. By Luc Feenstra: I have contacted a lot of other retailers here in the Netherlands. Contacted Samsung and they have told me the following: “Hi Luc, Unfortunately it is not possible to unlock the phone. On the package and in the user manual it clearly states that there is a Regional Lock on this device. It is however possible to use European simcards in China, but you can’t put a Chinese simcard in this device. Best regards,

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